As a non-traditional self-moving service, U-Pack gives you more control over your relocation and helps save you money by not having to pay for extra labor. It has a nationwide network of over 150 locations, including some in Canada, where you can have specialized U-Pack ReloCubes delivered and transported. It also has trailers and containers of larger sizes if you need more space to move the contents of a larger home. If extra labor is needed to help you pack and load, it also offers a trademarked Moving Staffer that is a network of pre-qualified moving labor. U-Pack’s Orange, CA location caters to Anaheim, Fullerton, and surrounding areas.
U-Pack
Very Good
based on 672+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Santa Ana, Garden Grove, Orange, Fullerton, Lake Forest, TustinShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.91/10
Nationwide Average: 8.44/10
U-Pack generally offers an exceptional moving experience, receiving high praise for its reliability, customer service, and cost-effectiveness, despite a few reports of scheduling issues and dissatisfaction.
Recent Reviews Mention...
“great overall experience”
“U Pack was great”
“amazing experience with U-PACK”
2. Punctuality
8.54/10
Nationwide Average: 8.07/10
U-Pack consistently demonstrates reliability and timeliness in their delivery and pickup services, with overwhelmingly positive feedback despite a few instances of delays or scheduling issues.
Recent Reviews Mention...
“arrived as promised”
“arrived on time”
“the delivery was even earlier than scheduled”
3. Affordability
9.16/10
Nationwide Average: 7.69/10
U-Pack is overwhelmingly praised for its economical pricing, being consistently cheaper and more reasonable compared to alternatives, with only a few mentions of higher-than-expected costs.
Recent Reviews Mention...
“very economical compared to alternatives”
“So much cheaper than getting a huge container”
“value we paid for this service was great”
4. Communication
8.75/10
Nationwide Average: 7.53/10
U-Pack generally provides excellent customer service, including quick and responsive communication, helpful and friendly staff, and clear updates throughout the process, despite a few reports of disorganized or unresponsive interactions.
Recent Reviews Mention...
“easy to work with”
“gives updates once is on the move”
“simple contracting and scheduling”
5. Stick to Prices
8.86/10
Nationwide Average: 5.99/10
U-Pack generally upholds their promises of no hidden fees, honoring initial quotes, and charging only for the space used, despite a few instances of customer dissatisfaction regarding unexpected charges.
Recent Reviews Mention...
“charged only for the used cube”
“no mention of change in quoted prices”
“held to their quote and moving times”
6. Speed
7.43/10
Nationwide Average: 8.58/10
U-Pack generally receives high praise for its quick, efficient service and fast turnaround times, despite a few instances of delays causing inconvenience.
Recent Reviews Mention...
“U-Pack was quick”
“driver accommodated trailer placement efficiently”
“added an additional day to our move due to delay”
7. Friendliness
9.43/10
Nationwide Average: 8.91/10
U-Pack overwhelmingly receives praise for their very friendly, helpful, and accommodating staff, with almost all customers highlighting positive interactions across the board, despite a singular mention of an unfriendly experience.
Recent Reviews Mention...
“very friendly staff”
“Everyone was very nice”
“people were really nice”
8. Will Hire Again
8.96/10
Nationwide Average: 8.18/10
U-Pack overwhelmingly inspires confidence and loyalty among its customers, with most expressing a high likelihood to enlist their services for future moves.
Recent Reviews Mention...
“definitely use again”
“Highly recommend”
“would highly recommend and would hire again”
9. Professionalism
8.72/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their knowledgeable, courteous, and efficient staff, despite a few isolated complaints regarding unprofessional behavior and issues with dispatch.
Recent Reviews Mention...
“staff was professional”
“Very professional”
“above and beyond service”
10. Conflict Handling
5.53/10
Nationwide Average: 4.07/10
U-Pack has shown mixed responses, ranging from going out of their way to minimize disruption and offering discounts, to being unhelpful and not replacing damaged items, suggesting inconsistency in their customer service efforts.
Recent Reviews Mention...
“quickly resolved an issue with a ramp”
“went out of their way to minimize disruption”
“no apology or admission from the negligent driver”
11. Precision & Care
7.97/10
Nationwide Average: 8.01/10
U-Pack generally receives positive reviews, though there are occasional reports of damage.
Recent Reviews Mention...
“My things arrived damage free”
“everything traveled fine”
“two of our dresser and TV was damaged”
Customer Insights
Interstate Move Duration: 4 days from 12 reviews
Great Crew Members
| Oscar | Oscar gets a shootout for being patient and pleasant |
| Marco, Sheri, Chris, Casey | friendly and helped make things go smoothly |
| Pam | went out of her way to accommodate us |
| Elizabeth | was so helpful and answered all our questions |
| Pat, Steven, Becky | Pat was very nice, Steven dropped off timely, Becky provided updates |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
1601 N Batavia St, Orange, CA, 92867
(844) 611-4582
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