Box City is a moving company with multiple locations in the Los Angeles area, including West Los Angeles, Pasadena, Marina Del Rey, Canoga Park, Van Nuys, Santa Clarita, and North Hollywood. The company provides Pasadena, CA moving services to customers in the local metro area. Box City is currently in the process of updating their website, and customers are encouraged to contact their nearest store directly for assistance with their moving needs. The company offers business hours from Monday to Friday, 9am to 6pm, Saturdays from 9am to 5pm, and Sundays from 10am to 4pm.
Box City
based on 422+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Box City
Additional Cities Served: South Pasadena, La Canada Flintridge, California City
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Lastminute moving services
- Furniture moving services
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Box City
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.66/10
Nationwide Average: 8.44/10
Box City generally exceeds expectations with high praise for their selection, helpful personnel, and service, despite a few reports of dissatisfaction regarding employee behavior and the quality of products.
Recent Reviews Mention...
“great personnel and solid business”
“soooo helpful in choosing the right boxes”
“lots of quality packing materials and low prices”
2. Affordability
8.36/10
Nationwide Average: 7.69/10
Box City is highly regarded for its generally reasonable and competitive prices, with numerous customers praising its cost-effectiveness, despite a few criticisms regarding occasional high prices.
Recent Reviews Mention...
“prices were insanely high”
“outrageous prices compared to other locations”
“reasonable prices”
3. Communication
8.33/10
Nationwide Average: 7.53/10
Box City consistently demonstrates excellent customer service and support, with the vast majority of feedback highlighting their helpful, knowledgeable, and friendly staff, despite a few critiques regarding service and acknowledgement.
Recent Reviews Mention...
“staff were very helpful”
“super customer oriented team members helped me with everything”
“had to hunt them down for help”
4. Stick to Prices
1.78/10
Nationwide Average: 5.99/10
Box City consistently fails to honor their initial quotes, often resulting in unexpected and higher charges for their customers.
Recent Reviews Mention...
“prices doubled unexpectedly”
“did not stick to reasonable pricing or estimates”
“charged for more than the purchase”
5. Speed
8.71/10
Nationwide Average: 8.58/10
Box City consistently impresses with their ability to quickly assist customers, ensuring a swift and efficient shopping experience, often completing transactions in record or minimal time.
Recent Reviews Mention...
“swiftly zip around the store to help choose boxes”
“I was in and out in 15 minutes.”
“quick”
6. Friendliness
8.61/10
Nationwide Average: 8.91/10
Box City generally receives high praise for its helpful and courteous staff, though there are a few isolated reports of rudeness.
Recent Reviews Mention...
“staff were very helpful”
“sharp, helpful, super customer oriented”
“workers were not terrible but not welcoming”
7. Will Hire Again
6.21/10
Nationwide Average: 8.18/10
Box City demonstrates a strong inclination towards positive customer feedback, with a majority expressing satisfaction and an eagerness to return for future services.
Recent Reviews Mention...
“makes me want to come back”
“best: there when you need them”
“will never come here again”
8. Professionalism
7.28/10
Nationwide Average: 8.31/10
Box City generally receives positive feedback for being knowledgeable, helpful, and courteous, though there are notable instances of unprofessional behavior that detract from its overall performance.
Recent Reviews Mention...
“wore uniform polo shirts and were extremely knowledgeable”
“youngster was rude, disrespectful”
“no discussion, wasted our time”
9. Conflict Handling
1.68/10
Nationwide Average: 4.07/10
Box City significantly fails to address issues, showcasing an overt lack of initiative to correct mistakes or adjust unfair pricing.
Recent Reviews Mention...
“kid working the floor was overwhelmed”
“did not rectify the issue with international shipment requirements”
“do not fix the prices”
10. Precision & Care
6.98/10
Nationwide Average: 8.01/10
Box City generally receives praise for their careful packing and shipping practices, aside from a few dissatisfied experiences.
Recent Reviews Mention...
“they refused to pack and ship my art”
“Merchandise put in the car carefully.”
“every box well-packed to meet standards”
Customer Insights
Cost: $ 12.00 from 5 reviews
Great Crew Members
| Sako,Jordie | both amazing and very helpful |
| Jad | Jad was knowledgeable and helped with a difficult project |
| Brian,Ramiro | Brian and Ramiro always go beyond to assist me |
| Ramiro | Ramiro was super helpful and great |
| Stephen | specifically thanked and expected to provide good service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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