Robb & Messer Moving and Storage is one of the most reliable moving services in Northern and Southern California. With over 40 years of combined experience in the industry, this BBB-accredited company has mastered all types of residential and commercial moves, from local to long distance and even international relocations. It also has secure, climate-controlled storage units for short- or long-term use, offering the perfect solution to clients looking to rent extra space for their items. Fully licensed and insured, Robb & Messer Moving and Storage has a professional, communicative, and dependable crew of movers in Santa Rosa, CA. Its goal is to provide exceptional service to every customer, no matter how large or small their move may be. Robb & Messer Moving and Storage is an interstate agent for North American Van Lines.
Robb & Messer Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Robb & Messer Moving and Storage
Additional Cities Served: Richmond, Napa, Davis, Lodi, Petaluma, San RafaelShow More >
Moving Services
- Local and Long Distance Moving Services
- Residential and Commercial Moving
- International Moves
- Professional Packing Services
- Secure Storage Facilities
- Disassembly and Reassembly of Furniture
- Piano Moving
- Pool Table Moving
- Appliance Moving
- LastMinute Moving Services
California Moving License
Active
Last Checked: 12/06/24If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Robb & Messer Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Robb & Messer Moving and Storage is overwhelmingly praised for their exceptional moving services, professionalism, and the great experiences customers have had, although there are a few instances of extreme dissatisfaction.
Recent Reviews Mention...
“great overall experience with the moving service”
“they are incredibly hard workers and good at what they do ”
“Dave and his staff are the best in class”
2. Punctuality
Nationwide Average: 8.07/10
Robb & Messer Moving and Storage has a strong reputation for arriving on time, with consistently positive feedback about their promptness, though there were a few instances of notable delays.
Recent Reviews Mention...
“Arrived early”
“Picked up and delivered exactly when wanted”
“showed up as agreed upon”
3. Affordability
Nationwide Average: 7.69/10
Robb & Messer Moving and Storage generally receives high praise for providing reasonable prices and excellent value, with numerous mentions of costs coming in under estimates and a recognition of their professional service justifying the expense, despite some reviews expressing concerns about higher than expected charges.
Recent Reviews Mention...
“estimates were higher and went over”
“not the cheapest estimate but very professional”
“slightly more expensive but worth every penny”
4. Communication
Nationwide Average: 7.53/10
Robb & Messer Moving and Storage generally excels with customers frequently praising their responsiveness, transparency, and the ease with which they coordinated moves, despite a few instances of miscommunication or lack of communication that left some clients dissatisfied.
Recent Reviews Mention...
“Communicated every step and option well”
“I was so pleased with the customer service.”
“owner personally came and called during the move”
5. Stick to Prices
Nationwide Average: 5.99/10
Robb & Messer Moving and Storage generally receives high praise for accurate and consistent pricing, with many customers reporting that the final costs matched or were even lower than initial estimates, overshadowing a few reports of significant discrepancies.
Recent Reviews Mention...
“the price went up by more than $7K”
“came in way over their estimate”
“quoted price was exactly what we paid”
6. Speed
Nationwide Average: 8.58/10
Robb & Messer Moving and Storage generally receives high praise for their efficiency and quickness during moves, although there are a few isolated complaints about the timeliness of their services.
Recent Reviews Mention...
“very efficient at getting things done”
“crew of 4 were very efficient during the move”
“completed a 2 day move in one day”
7. Friendliness
Nationwide Average: 8.91/10
Robb & Messer Moving and Storage generally elicits positive feedback for their courteous, professional, and pleasant crew, with only a rare mention of rudeness.
Recent Reviews Mention...
“Movers were very courteous”
“Super friendly and great team spirit ”
“so kind during the move”
8. Will Hire Again
Nationwide Average: 8.18/10
Robb & Messer Moving and Storage receives an overwhelmingly positive response, with a majority of the customers expressing high satisfaction and a strong inclination to recommend and reuse their services, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would highly recommend this company”
“Thank you for all your hard work ”
“would not use them again”
9. Professionalism
Nationwide Average: 8.31/10
Robb & Messer Moving and Storage generally receives praise for their efficient, courteous, and professional team, despite a few isolated reports of unprofessional conduct.
Recent Reviews Mention...
“Movers were very professional and efficient”
“extremely professional ”
“Professional and efficient”
10. Conflict Handling
Nationwide Average: 4.07/10
Robb & Messer Moving and Storage generally demonstrates a strong commitment to resolving issues, evidenced by several instances of quick action and going above and beyond for customer satisfaction, although there are a few notable cases of poor communication and follow-up on reported problems.
Recent Reviews Mention...
“quickly arranged for another truck”
“have not had any communication to fix issues”
“mentioned missing silverware, but skepticism about return.”
11. Precision & Care
Nationwide Average: 8.01/10
Robb & Messer Moving and Storage generally demonstrates a high level of attentiveness and conscientiousness, despite isolated incidents of damage and mishandling reported by some customers.
Recent Reviews Mention...
“paid a lot of attention to detail ”
“so much was damaged and missing”
“treated my belongings very carefully”
Customer Insights
Local Move Duration: 4.5 hours from 6 reviews
Interstate Move Duration: 3 days from 13 reviews
Great Crew Members
| Robb, Messer | Delivered great service during the move |
| John, Jerome, Andreas, Raphael | each member worked hard and paid attention to detail |
| Dave | Dave provided exceptional service |
| Brenda | Was wonderful and fully prepared us |
| O.J. | O.J. was especially helpful and kind. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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