Founded in 1997, U-Pack is a long-distance moving company offering quick and efficient relocation solutions. Although headquartered in Fort Smith, Arkansas, U-Pack offers door-to-door services across the country, including service for movers in Downey, CA. They provide an array of services that cater to various moving needs, such as long-distance moving, military moves, cross country relocations, senior moving, student moves, job relocation, and small moves. U-Pack prides itself on experienced consultants who accompany customers throughout the entire moving process, ensuring a smooth and efficient service. A standout feature of U-Pack's offerings is that their rates account for the cost of fuel, helping customers maintain their budget.
U-Pack
based on 525+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Norwalk, Westminster, Whittier, Bellflower, Pico Rivera, MontebelloShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- U-Pack vs Full Service
- U-Pack vs Portable Storage
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/02/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.54/10
Nationwide Average: 8.44/10
U-Pack is predominantly praised for its seamless, stress-free experiences, with customers highlighting its reliability, professional service, and value, despite a few reports of dissatisfaction mostly related to customer service issues.
Recent Reviews Mention...
“used their services four times which indicates satisfaction”
“excellent service”
“seamless experience and very satisfied”
2. Punctuality
7.01/10
Nationwide Average: 8.07/10
U-Pack generally receives high praise for timely deliveries and pickups, though there are notable instances of significant delays and scheduling issues.
Recent Reviews Mention...
“reliable timelines implies they are punctual”
“box showed up on time”
“They arrived and picked up when they said they would”
3. Affordability
9.41/10
Nationwide Average: 7.69/10
U-Pack consistently offers significantly lower prices than competitors, providing customers with substantial savings, flexible pricing based on used space, and the best deals after thorough comparison shopping, making it an exceptionally cost-effective choice for moving services.
Recent Reviews Mention...
“mentioned affordable prices”
“easily the cheapest option”
“Half the price of competitors”
4. Communication
7.61/10
Nationwide Average: 7.53/10
U-Pack generally receives praise for its helpful and informative customer service, though there are notable instances of frustration regarding difficulties in reaching support, miscommunication, and inconsistent information which slightly dampen the overall positive sentiment.
Recent Reviews Mention...
“top-notch customer service implies great communication”
“excellent customer service interaction”
“staff was very helpful”
5. Stick to Prices
8.19/10
Nationwide Average: 5.99/10
U-Pack generally maintains a high level of integrity by charging customers as promised, without hidden or unexpected fees, though a few have noted exceptions.
Recent Reviews Mention...
“Charged me what they stated”
“our estimate was decreased because we used less space”
“did not stick to the initial plan”
6. Speed
6.52/10
Nationwide Average: 8.58/10
U-Pack experiences varied significantly, with some customers praising fast packing and delivery times, while many others reported significant delays and overdue deliveries.
Recent Reviews Mention...
“got there in 8 business days, faster than anticipated”
“packed both cubes in 4 hours”
“delivered my things quickly.”
7. Friendliness
8.92/10
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional customer service and kindness, although there are a few isolated reports of rudeness.
Recent Reviews Mention...
“drivers were friendly and helpful”
“disrespectful service”
“great experience with everyone involved”
8. Will Hire Again
8.19/10
Nationwide Average: 8.18/10
U-Pack largely enjoys positive feedback with many customers expressing high satisfaction and a strong likelihood of using their services again, despite a few expressing significant dissatisfaction.
Recent Reviews Mention...
“wouldn't hesitate to use them again”
“highly recommend and would happily use again”
“would definitely recommend and use again”
9. Professionalism
7.9/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for its professional service, efficiency, and knowledgeable team, although a few customers have reported dissatisfaction due to perceived lack of professionalism and unprofessional behavior.
Recent Reviews Mention...
“professional, helpful, and very thorough”
“lack of professionalism mentioned”
“everyone conducted themselves professionally”
10. Conflict Handling
3.76/10
Nationwide Average: 4.07/10
U-Pack demonstrates a mixed commitment, with instances of prompt compensation and helpfulness clashing with significant difficulty in resolving issues and ensuring accountability.
Recent Reviews Mention...
“no effort to rectify the situation”
“reimbursed me $200 for the issue”
“so accommodating and helpful during a delay”
11. Precision & Care
7.8/10
Nationwide Average: 8.01/10
U-Pack generally receives high praise for ensuring goods arrive intact and undamaged, though there are isolated incidents of significant damage and mishandling.
Recent Reviews Mention...
“everything in one piece”
“valuables came in one piece, minor issues due to my packing”
“stuff was in great condition when unloaded”
Customer Insights
Interstate Move Duration: 6 days from 12 reviews
Great Crew Members
| Lloyd, | Lloyd made an exception and was very helpful |
| Manuel, George, Xavier, Mitch, Jacob, Rita | every team member provided outstanding service |
| Rigo,All Star | Rigo's movers and All Star movers were awesome and efficient |
| ABF guys | ABF guys were friendly and helpful |
| Amy,Sherri,Connor,Casey | everyone was very helpful and friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
8001 Telegraph Rd, Pico Rivera, CA, 90660
(844) 611-4582
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Additional Resources
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