Pro Smart Movers is a growing moving company operating since 2014, offering professional moving and storage services at competitive prices for local and long-distance moves. Based in Los Angeles, the company also has locations in Chicago, Sacramento, San Francisco, and Washington DC. They provide services such as apartment moving, commercial moving, furniture moving, military moving, and packing services. For customers seeking moving services in places like Anaheim, CA, the company's expertise can be quite beneficial. In addition to their moving capabilities, Pro Smart Movers offer clean and secure storage spaces for customers' extra belongings. The company is dedicated to customer satisfaction, and its experienced team of background-checked permanent employees ensures seamless, stress-free moving experiences.
Pro Smart Movers - Los Angeles
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Pro Smart Movers - Los Angeles
Additional Cities Served: Anaheim, Rancho Cucamonga, Pomona, Chino, Chino Hills, Buena ParkShow More >
Moving Services
- Local moving
- Long-distance moving
- Apartment moving
- Commercial moving
- Furniture moving
- Packing services
- Storage options
- Full-service moving
- Partial packing services
- Climate-controlled storage units
Awards
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Summarized Review of Pro Smart Movers - Los Angeles
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Pro Smart Movers - Los Angeles receives predominantly negative feedback, with customers expressing strong dissatisfaction, except for a rare commendation on helpful and responsive movers.
Recent Reviews Mention...
“move was very efficient”
“bad experience overall”
“Curtis and Ricky were fantastic”
2. Punctuality
Nationwide Average: 8.07/10
Pro Smart Movers - Los Angeles is criticised for lacking timely communication and delivering items significantly later than promised.
Recent Reviews Mention...
“Curtis and Ricky were a day earlier”
“Drivers were 45 minutes late”
“arrived significantly later than the scheduled window”
3. Affordability
Nationwide Average: 7.69/10
Pro Smart Movers - Los Angeles has received severe criticism for charging significantly more than their initial quotes, in some cases up to eight thousand dollars or over twice the expected amount.
Recent Reviews Mention...
“very reasonable $ charge”
“top notch in pricing”
“fair and flat rate”
4. Communication
Nationwide Average: 7.53/10
Pro Smart Movers - Los Angeles generally struggles with being responsive and initiating communication, leading to numerous complaints about unreturned calls and lack of clarity about payment methods, despite an instance of being described as kind and respectful.
Recent Reviews Mention...
“communicated the entire time”
“challenges getting delivery scheduled”
“Poor communication between truck drivers and dispatch”
5. Stick to Prices
Nationwide Average: 5.99/10
Pro Smart Movers - Los Angeles is consistently criticized for significant discrepancies between initial quotes and final charges, often resulting in customers being charged substantially more than promised, without honoring refund agreements.
Recent Reviews Mention...
“overcharged for storage”
“Estimates were pretty on point, mentioned hidden costs”
“Insurance purchase is fake.”
6. Speed
Nationwide Average: 8.58/10
Pro Smart Movers - Los Angeles consistently demonstrates rapid and efficient service, swiftly moving belongings and even unloading within just 4 hours despite facing issues.
Recent Reviews Mention...
“loaded in a timely manner”
“Unpacking was quick”
“quick move despite fewer guys”
7. Friendliness
Nationwide Average: 8.91/10
Pro Smart Movers - Los Angeles received mixed reviews, with customers commenting on both very kind and disrespectful behavior.
Recent Reviews Mention...
“caring manner”
“absolutely the BEST”
“Curtis and Ricky were kind and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Pro Smart Movers - Los Angeles generally leaves customers dissatisfied with most expressing a strong reluctance to use their services in the future.
Recent Reviews Mention...
“Highly recommend this company”
“would not hire again”
“would definitely recommend”
9. Professionalism
Nationwide Average: 8.31/10
Pro Smart Movers - Los Angeles is consistently described as exhibiting unprofessional behavior, including instances of trying to bribe customers, careless handling, and verbal abuse from management.
Recent Reviews Mention...
“Mario and Curtis were very professional”
“Curtis and crew were professional”
“professionals in EVERY way”
10. Conflict Handling
Nationwide Average: 4.07/10
Pro Smart Movers - Los Angeles demonstrates a lack of effort, with reports of avoiding reimbursements for damages, not addressing requests for refunds, and even alleged attempts to bribe customers into removing negative feedback.
Recent Reviews Mention...
“struggle getting help with claim”
“Difficult to get compensated for the damaged items”
“no response after several calls regarding damaged items ”
11. Precision & Care
Nationwide Average: 8.01/10
Pro Smart Movers - Los Angeles has received overwhelmingly negative feedback for causing significant damages, including breaking many valuable items and damaging multiple items beyond repair.
Recent Reviews Mention...
“damage to items and home”
“Curtis and crew took great care of items”
“All but one piece of furniture was damaged”
Customer Insights
Cost: $ 9815.00 from 6 historical data points
Local Move Duration: 3.5 hours from 4 reviews
Interstate Move Duration: 8 days from 4 reviews
Great Crew Members
| Curtis | communicated well and was caring |
| Curtis, Ricky | fantastic while loading my stuff |
| Curtis, Ricky | Curtis and Ricky provided great service |
| Mario,Curtis | Mario and Curtis were super efficient and professional |
| Curtis | Took care of every aspect of the move |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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