PODS Moving & Storage has been in business for nearly 25 years, offering personalized moving and storage solutions tailored to customers' unique needs. The company is based in the United States with multiple locations, including Riverside, CA, and services 46 states and 6 provinces. They provide local and long-distance moving services as well as options for at-home storage or storage at one of their facilities. The company is recognized by Move.org as the best moving and storage container company of 2023, offering flexible and convenient solutions with pay-as-you-go pricing. PODS also provides additional services like car shipping, moving supplies, and connection to trusted local labor providers.
PODS Moving & Storage
based on 1685+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Moreno Valley, Temecula, Menifee, Perris, Redlands, Lake ElsinoreShow More >
Moving Services
- Local Moving
- LongDistance Moving
- OnSite Storage
- Storage at PODS Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Residential Moving
- Business Storage
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.8/10
Nationwide Average: 8.44/10
PODS Moving & Storage has a largely negative reputation with numerous customers expressing extreme dissatisfaction and issues with service, albeit mixed with a few instances of high praise for professionalism and service quality.
Recent Reviews Mention...
“Quick and painless”
“Keith got the job done in a timely manner”
“Cesar Q. and Johnny V. were great in explaining the process”
2. Punctuality
8.11/10
Nationwide Average: 8.07/10
PODS Moving & Storage has garnered mostly negative reviews due to frequent delays, missed appointments, and long hold times, despite a few instances of timely service.
Recent Reviews Mention...
“Keith was timely despite the difficult driveway”
“He called whenever he was on his way”
“containers were delivered on time”
3. Affordability
4.91/10
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as overly expensive with complaints of unexpected charges, although a few customers found the service to provide good value for their specific situations.
Recent Reviews Mention...
“a little over priced”
“price was very competitive”
“extremely expensive due to system glitch”
4. Communication
7.38/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences predominantly negative feedback from customers, highlighting significant challenges in phone responsiveness, customer service effectiveness, and overall satisfaction with their communication efforts.
Recent Reviews Mention...
“Andre communicated about pick up and delivery times”
“Customer service was very accommodating”
“answered all our questions very patiently”
5. Stick to Prices
3.11/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to meet customer expectations, with many reports of hidden charges, changed prices after service, and various unauthorized or unexpected fees.
Recent Reviews Mention...
“tried to charge significantly more than quoted”
“PODS attempted to overcharge and not stick to quoted prices”
“my pricing was locked in, no unexpected hikes”
6. Speed
8.15/10
Nationwide Average: 8.58/10
PODS Moving & Storage customers have expressed significant dissatisfaction, noting issues with last-minute packing, delayed deliveries, and extended moving times.
Recent Reviews Mention...
“Quick and painless”
“Keith completed the move quickly”
“delivered the pod quickly and efficiently”
7. Friendliness
9.5/10
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits mixed feedback with several instances of excellent support and politeness from staff, countered by notable complaints of rudeness and lack of professionalism.
Recent Reviews Mention...
“Keith was super friendly throughout”
“Cesar Q. was friendly”
“Andre was very genuine”
8. Will Hire Again
7.84/10
Nationwide Average: 8.18/10
PODS Moving & Storage frequently faces customer dissatisfaction, with many expressing a definitive unwillingness to use their services in the future, though there are select instances of high praise and intent to rehire.
Recent Reviews Mention...
“Quick and painless”
“very happy with our choice so far”
“would recommend pods again for moving”
9. Professionalism
9.06/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, with several praising the dedication and professionalism of specific employees, but a significant number of customers express dissatisfaction due to perceived incompetence and rude behavior.
Recent Reviews Mention...
“Andre was skilled”
“Cesar Q was awesome and very professional”
“They conducted themselves professionally”
10. Conflict Handling
2.11/10
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of effort to resolve customer complaints, frequently ignoring requests for higher-level intervention and failing to offer adequate solutions, reflecting a broad disregard for customer satisfaction and accountability.
Recent Reviews Mention...
“did not try to right the wrong”
“went above and beyond to find solutions”
“issue was finally resolved”
11. Precision & Care
8.24/10
Nationwide Average: 8.01/10
PODS Moving & Storage has mostly received negative feedback for damaging belongings, including a broken big screen TV, damaged wooden items, a smashed pod door, and furniture destroyed by rats, despite one report of no items being broken.
Recent Reviews Mention...
“items were damaged”
“items were handled with utmost care”
“careful with placement and advice on loading”
Customer Insights
Cost: $ 1041.00 from 9 reviews
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| Keith | Keith was wonderful and super friendly |
| Cesar Q | Cesar Q. was friendly |
| Cesar | Cesar was great and made the process seamless |
| Cesar Q | Cesar Q was awesome and very professional |
| Andre | Andre was genuine and skilled |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
710 Palmyrita Ave Ste D, Riverside, CA, 92507
(877) 770-7637
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Riverside Moving Services
Nearby Cities
