Santa Rosa Moving & Storage is a premier moving company that provides local and long-distance moving services for residential and commercial clients in the Bay Area and beyond. As an agent for Allied Van Lines, Inc., they have the resources to move clients anywhere in the world, offering long-term and short-term storage solutions. The company is based in Rohnert Park, California, and also provides its services in Sonoma County, Marin County, and in Petaluma, CA. They pride themselves on being customer-centric and have been rated Highest in Quality and Helpful Expertise by Diamond Certified since 2008. Their services include pre-move planning, packing, disassembly/reassembly of furniture, and post-move cleanup.
Sausalito Moving & Storage
About Sausalito Moving & Storage
Moving Services
- Residential Moving
- Commercial Moving
- Storage
- Local Moving
- Longdistance Moving
- International Moving
- Fullservice Packing
- Specialty Packing Solutions (including custom crating)
- Loading, unloading, transport & delivery services
- Disassembly/Reassembly of furniture
California Moving License
Active
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Summarized Review of Sausalito Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Sausalito Moving & Storage receives mixed reviews, with customers either praising their professionalism and spectacular service or criticizing their handling of items and overall experience.
Recent Reviews Mention...
“Love this place”
“great service”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Sausalito Moving & Storage consistently arrives on time and ensures that loading and delivery are also completed according to schedule.
Recent Reviews Mention...
“Workers were prompt”
“professional and punctual”
“They arrived at 8:01”
3. Affordability
Nationwide Average: 7.69/10
Sausalito Moving & Storage received mixed feedback, with comments mentioning high costs and expensive additional insurance, but also praising their very competitive pricing.
Recent Reviews Mention...
“gave me a good price”
“shocked at how expensive the move was”
“The price was great for the quality of service”
4. Communication
Nationwide Average: 7.53/10
Sausalito Moving & Storage has generally received negative feedback for rudeness and unresponsiveness, although there were some instances where customers appreciated their helpfulness and information sharing.
Recent Reviews Mention...
“always took the time to answer my questions”
“Kim & Hanna answered all my questions”
“Friendly, efficient, professional”
5. Stick to Prices
Nationwide Average: 5.99/10
Sausalito Moving & Storage generally falls short, with customers citing policies not to pay out on claims, accusations of "bait and switch" tactics, and charging significantly more than initial estimates, despite one instance where they held to all their promises.
Recent Reviews Mention...
“final bill was close to the estimate”
“arriving on the earliest date that was quoted”
“guaranteed price was honored”
6. Speed
Nationwide Average: 8.58/10
Sausalito Moving & Storage demonstrates a wide variance in performance, with some customers experiencing fast service while others faced significant delays.
Recent Reviews Mention...
“efficient in moving process”
“efficient”
“finished in 2.5 hours, super hard working”
7. Friendliness
Nationwide Average: 8.91/10
Sausalito Moving & Storage generally provides positive experiences, marked by instances of great attitudes and professionalism, though there are occasional reports of rudeness and unmet expectations.
Recent Reviews Mention...
“courteous staff”
“were helpful and patient with all of my questions”
“people there go out of their way to help”
8. Will Hire Again
Nationwide Average: 8.18/10
Sausalito Moving & Storage has received mixed feedback with some customers expressing strong loyalty and satisfaction, while a significant portion would not consider rehiring due to various negative experiences.
Recent Reviews Mention...
“recommend this company and would hire again”
“appreciated how patient they were”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Sausalito Moving & Storage receives mixed feedback, illustrating a divide between experiences of high professionalism and instances of unprofessional conduct and distractions.
Recent Reviews Mention...
“helpful and straightforward”
“crew was very professional, unpackers were not”
“work ethic I’ve seen”
10. Conflict Handling
Nationwide Average: 4.07/10
Sausalito Moving & Storage demonstrates a profound lack of commitment, as evidenced by their refusal to communicate openly, rectify situations, or repair or replace damaged items.
Recent Reviews Mention...
“even fixed my new broken door”
“had someone out within 24 hours to repair wall damage”
“was not entitled to any compensation for the lost HoverBoard”
11. Precision & Care
Nationwide Average: 8.01/10
Sausalito Moving & Storage receives mixed reviews, with high praise for their efficient and careful handling from some, while others report significant damage and carelessness.
Recent Reviews Mention...
“some damaged and lost items”
“my things arrived in good condition”
“everything they packed moved perfectly”
Customer Insights
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
Matt, Chuck, Terry, Kim | helpful and always answered questions |
Juan | Juan was wonderful in helping move |
Kim, Hanna, Stephen, Shaun | Kim & Hanna answered all my questions. Stephen & Shaun had exceptional work ethic |
Henry | Henry was calm, professional, and quite helpful |
Jay, Matt | Jay, Matt and the team integral to our projects |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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