Are you looking for a San Bernardino, CA moving company that moves anywhere in the country, or even around the world? If so, Alex Moving & Storage could be right for you. This company is an agent of North American Van Lines, giving it access to a huge network of moving specialists. From residential to commercial moves, this company's team of trained professionals is ready to help make your move a stress-free experience. Also, Alex Moving & Storage is qualified to move specialty items including pianos, fine art, antiques, heavy equipment, and much more.
Alex Moving & Storage
based on 538+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Alex Moving & Storage
Additional Cities Served: San Bernardino, Rialto, Redlands, Highland, Colton, San JacintoShow More >
Moving Services
- Residential Move
- Commercial Move
- Specialized Move
- International Move
- Storage
- Packing Services
- FullService Packing
- SelfPacking
- Specialized Packing & Crating
- Household Packing for your Residential Move
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Summarized Review of Alex Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.92/10
Nationwide Average: 8.44/10
Alex Moving & Storage predominantly receives negative feedback for unprofessionalism, damaging personal belongings, and overall poor experiences, though there are a few positive testimonials praising their service.
Recent Reviews Mention...
“Alex Moving provided an excellent service”
“damaged belongings and lost items.”
“Raquel was professional and efficient”
2. Punctuality
5.42/10
Nationwide Average: 8.07/10
Alex Moving & Storage has mixed reviews, with several customers praising their timely service and others reporting significant delays and issues with scheduling.
Recent Reviews Mention...
“they showed up late and did not notify me”
“called twice and arrived four hours later”
“won't notify till last minute”
3. Affordability
5.79/10
Nationwide Average: 7.69/10
Alex Moving & Storage has mixed reviews with several customers finding their services to be overpriced or encountering unexpected charges, while others appreciated the reasonable quotes and lower-than-estimated costs.
Recent Reviews Mention...
“Price was great for a cross country move”
“no longer competitive with surrounding storage providers”
“charged $5000 more than their bid”
4. Communication
4.42/10
Nationwide Average: 7.53/10
Alex Moving & Storage appears to struggle significantly, with numerous reports of poor customer service, inadequate responses, and a lack of effective communication, although a few instances of positive engagement were noted.
Recent Reviews Mention...
“Raquel and Elliott kept me well informed”
“had a very excellent translator”
“communication was not followed through as promised”
5. Stick to Prices
4.69/10
Nationwide Average: 5.99/10
Alex Moving & Storage has inconsistent feedback with several customers reporting issues with being charged more than the initially quoted prices, though there are instances where they honored or even lowered the final bill based on actual costs.
Recent Reviews Mention...
“did not stick to quoted prices”
“Did not stick to quoted prices due to overages.”
“Final bill exceeded the estimate.”
6. Speed
5.68/10
Nationwide Average: 8.58/10
Alex Moving & Storage has mixed reviews, with numerous customers experiencing significant delays and slow service, though a few commend their quick and efficient work.
Recent Reviews Mention...
“took forever to drop my things”
“movers were fantastic and fast”
“very efficient”
7. Friendliness
6.61/10
Nationwide Average: 8.91/10
Alex Moving & Storage received polarizing feedback, with accounts of extremely helpful and friendly service contrasting sharply with experiences marked by rudeness and unprofessionalism.
Recent Reviews Mention...
“Raquel was one of the nicest workers”
“never showed an iota of courtesy”
“most uncourteous person I've talked to”
8. Will Hire Again
4.5/10
Nationwide Average: 8.18/10
Alex Moving & Storage generally receives unfavorable feedback, indicating most customers would not choose their services again.
Recent Reviews Mention...
“Raquel and Elliott both did great”
“would recommend”
“they are the worst and dishonest.”
9. Professionalism
4.42/10
Nationwide Average: 8.31/10
Alex Moving & Storage has garnered predominantly negative reviews, highlighting issues such as unprofessional behavior, mishandling of items, and poor performance, despite a few positive comments on their professional handling and careful work.
Recent Reviews Mention...
“Raquel and Elliott were professional”
“Raquel very professional”
“hung up the call, unprofessional behavior”
10. Conflict Handling
1.87/10
Nationwide Average: 4.07/10
Alex Moving & Storage overwhelmingly demonstrates a lack of effort to adequately address and resolve customer complaints regarding missing, damaged, or mishandled items, with only a couple of exceptions where some effort was noted.
Recent Reviews Mention...
“did not rectify the situation with missing items”
“Refused to fix the mispacked items and not willing to right the wrongs.”
“Settled only a part of the damage claims.”
11. Precision & Care
3.86/10
Nationwide Average: 8.01/10
Alex Moving & Storage frequently receives complaints about items being damaged, lost, or mishandled, with only a few instances of satisfactory service mentioned.
Recent Reviews Mention...
“left belongings in the rain causing damage.”
“very respectful with all my items”
“they stole my kids video games and plenty broken”
Customer Insights
Cost: $ 13340.00 from 3 reviews
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Raquel, Elliott | Raquel clearly communicated, Elliott thoughtful with belongings |
| Rachel | Rachel was one of the best |
| Raquel | Raquel was professional and efficient |
| Juana | Juana was nice |
| Raquel | answered all questions and was super professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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