Clutter provides cheap storage with affordable pickups and deliveries. It has a modern warehouse in San Diego offering packing help, supplies, and discounted moving if you need a truck, a driver, and friendly and reliable movers to transport your belongings to or from the storage facility. Clutter specializes in smart storage solutions that make everything easier. It lets you browse your items anytime from the convenience of your home through its online photo catalog, electronically track your movers’ arrival time, and tip movers using your phone. Plus, its online quote system is quick and accurate, so there are no surprises when it's time to settle the bill. Clutter has facilities in major cities nationwide with a combined two million sq ft of warehouse space. It employs over 500 team members and operates a fleet of 200 trucks.
Clutter
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Clutter
Additional Cities Served: Chula Vista, Vista, National City, Imperial Beach, Coronado, Imperial
Moving Services
- Home Moving
- Moving into Storage
- Packing Help
- Smart Storage
- Affordable Pickups and Deliveries
- Customizable Moving Solutions
- Online Photo Catalog for Stored Items
- Flexible and Affordable Access to Stored Items
- Accurate Online Quotes for Upcoming Moves
- Full-Home Renovations Moving and Packing Support
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/20/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Clutter
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Clutter appears to elicit polarizing opinions, facing strong criticisms related to customer service, hidden fees, and damaged goods, while also receiving high praise for its professional, efficient movers and satisfactory moving and storage services.
Recent Reviews Mention...
“received a completely useless response and overcharged”
“company seems to scam people”
“betrayed and shocked by their service”
2. Punctuality
Nationwide Average: 8.07/10
Clutter generally demonstrates a strong commitment to being on time or early, despite a few reports of cancellations and delays.
Recent Reviews Mention...
“they changed delivery several times”
“they cancelled my appointment the day before”
“they were punctual”
3. Affordability
Nationwide Average: 7.69/10
Clutter receives mixed but predominantly negative feedback regarding its pricing, with numerous complaints about unexpected high costs, fees, and price increases, despite a substantial number of customers finding its services competitively priced and affordable.
Recent Reviews Mention...
“it got way too expensive for storage and delivery fees”
“charged $2000 for move that required one truck”
“upcharged without warning”
4. Communication
Nationwide Average: 7.53/10
Clutter shows a mixed record with numerous complaints about poor customer service and communication breakdowns, yet also receives notable praise for attentive, helpful service, and timely updates.
Recent Reviews Mention...
“could not contact any representative from the US”
“Customer service was no help”
“response from company was completely useless”
5. Stick to Prices
Nationwide Average: 5.99/10
Clutter frequently disappoints customers with hidden fees, changed prices, and a lack of transparency, although a small number of clients have reported satisfactory experiences.
Recent Reviews Mention...
“charged for the month despite having an appointment”
“insisted on 2 trucks and charged excessively”
“branded as scam and upcharged”
6. Speed
Nationwide Average: 8.58/10
Clutter is overwhelmingly praised for their quick and efficient service, despite a few reports of slower-than-expected performance.
Recent Reviews Mention...
“Quick move in”
“professional and fast”
“very slow, like holding items hostage”
7. Friendliness
Nationwide Average: 8.91/10
Clutter overwhelmingly receives praise for being polite, understanding, and going above and beyond in their interactions, despite a few negative experiences.
Recent Reviews Mention...
“lack of empathy towards their customers”
“"Trust & Safety" rep was an absolute jerk”
“Very good conversation and did everything above and beyond”
8. Will Hire Again
Nationwide Average: 8.18/10
Clutter receives mixed feedback with a noticeable amount of customers expressing dissatisfaction and a significant portion also willing to use their services again, demonstrating a polarized customer experience.
Recent Reviews Mention...
“would not recommend this company”
“would not hire again due to cancellation and delay”
“would not hire Clutter again”
9. Professionalism
Nationwide Average: 8.31/10
Clutter generally receives laudatory feedback for the courteous, proficient, and highly professional behavior of its staff, despite a minority of critical views highlighting instances of unprofessional conduct.
Recent Reviews Mention...
“unprofessional and greedy behavior”
“handled as a broker, unprofessional”
“management did not solve the problem”
10. Conflict Handling
Nationwide Average: 4.07/10
Clutter demonstrates a predominantly negative sentiment, with numerous reports of ignoring, mishandling, and failing to adequately address customers' issues, albeit with a few instances where the company made commendable efforts to rectify problems.
Recent Reviews Mention...
“Complete disregard for the client”
“took no action to be accountable”
“no urgency to right a wrong”
11. Precision & Care
Nationwide Average: 8.01/10
Clutter receives mixed feedback, with many customers praising their careful handling and wrapping of items, while others report issues with damaged, broken, or mishandled belongings.
Recent Reviews Mention...
“items broken, missing, and neglected”
“everything was handled with care”
“careful with items”
Customer Insights
Cost: $ 623.00 from 15 historical data points
Hourly Minimum: 3 hours from 5 reviews
Local Move Duration: 2.75 hours from 10 reviews
Great Crew Members
| Mike, Francisco | Both were very professional and went above and beyond |
| Dominic, Eduardo, Johnathan | were polite, clean, punctual, and strong |
| Junior, Kayd | Professional, hard working, respectful |
| Robert, Nicholas, Zachary | amazing service and quick move in |
| Ryan O, David S | friendly and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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