Established in 1998, PODS Moving & Storage revolutionized the moving and storage industry with its innovative portable storage containers concept. The company delivers containers to your location, which you can load at your own pace, and then they also handle storage and transportation. With over 6 million moves completed, and boasting of 245+ storage centres across 46 states in the U.S. and 6 provinces in Canada, PODS provides robust service to customers far and wide. Not restricted solely to domestic work, the company also offers services in Canada, Australia, and the United Kingdom. Extra services like car shipping, moving supplies, and packing assistance are additionally available to customers. The company was recognized as the best moving and storage container company by Move.org in 2023. If you wish to explore more moving service options in the city, there are a variety of movers in San Diego, CA that you might consider.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage overwhelmingly disappoints the majority of its customers with a few exceptions of satisfaction.
Recent Reviews Mention...
“Convenient easy everyone involved was professional”
“price increased unexpectedly and needs weren't met”
“very pleased with service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled delivery and pick-up times, often resulting in significant delays and poor communication with customers.
Recent Reviews Mention...
“they dropped off and picked up without a problem”
“delivery being late”
“cancelled order without warning”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is predominantly viewed as expensive, with customers frequently encountering unexpected charges and fees that significantly increase the overall cost beyond initial quotes.
Recent Reviews Mention...
“overpriced”
“gouged me for an additional 800 dollars”
“price increased significantly from the quote”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles with responsiveness, clarity, and customer service efficiency, with numerous customers experiencing challenges in resolving issues, being on hold for extended periods, and receiving inconsistent information.
Recent Reviews Mention...
“Text communication updates on drop off and pick up”
“missing forms”
“misinformed by their own sales agent”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly fails to honor its original pricing, leading to significant customer dissatisfaction due to unexpected charges and dishonest service claims.
Recent Reviews Mention...
“billed the wrong card”
“charged me extra to reschedule for their mistake”
“did not honor the original quoted price”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage experiences mixed reviews, with some customers praising their efficiency and timeliness in challenging situations, while others criticize their reliability, citing significant delays and issues with pickup and delivery.
Recent Reviews Mention...
“wait for another week to get pod”
“delivered pods significantly late”
“significant delays in moving process”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage experiences varied significantly, oscillating between highly accommodating and friendly interactions to encounters described as rude and degrading, indicating inconsistency in customer service experiences.
Recent Reviews Mention...
“knowledgable and friendly drivers”
“rude warehouse people”
“local company was very accommodating and flexible”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with the vast majority of customers expressing dissatisfaction and a lack of intent to use their services in the future.
Recent Reviews Mention...
“never again will I use this company”
“everyone involved was professional”
“would not hire them again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly faces criticism for its lack of professionalism and inadequate customer service, despite a few isolated commendations for individual employees' professionalism and skill.
Recent Reviews Mention...
“everyone involved was professional”
“Professional and accommodating staff from sales to drivers”
“Absolute disgrace of a company.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly fails to effectively address and resolve customer issues and complaints, with only a handful of exceptions highlighting any notable effort.
Recent Reviews Mention...
“vehicle arrived a week later than promised”
“rejected my dispute without consideration”
“did not resolve the pricing issue satisfactory”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed reviews, with some customers praising their precision and care, while others report significant property damage and poor handling.
Recent Reviews Mention...
“one of them damaged my palm tree with his carelessness”
“nothing broken in the process”
“Handled items with care and precision”
Customer Insights
Cost: $ 2940.00 from 12 historical data points
Interstate Move Duration: 11 days from 6 reviews
Great Crew Members
| Brian Davidson, AJ, Marty, Trey | Major shoutout and thank you for fantastic service |
| Susie | took care of the issue and came in on her off day. |
| David Hearn | David exhibited capable, competent, and genuinely nice service |
| Cindy | Cindy did a great job in a challenging situation |
| Tia | Tia genuinely listened and tried to help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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