If you’re looking to move long distances, U-Pack is a convenient and affordable way of getting your goods transported. U-Pack will deliver the moving container and all equipment to your doorstep. You can pack and load on your own or hire professional packers to help. When you are ready, a U-Pack driver will take the container to your new place, where you have up to three days to unload. U-Pack containers are metal and weatherproof – a convenient option for long-hauls. Because they sit flat on the ground, they’re easy to load, park, and store. U-Pack rates include the driver and fuel, so you can be sure that there are no hidden costs. There are no long waits for your belongings to arrive either. Your items will be driven straight to where they need to be with no delays. U-Pack was established in 1997. It has a service center in San Diego, CA.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: San Marcos, Encinitas, National City, Poway, Calexico, Solana Beach
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
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- Compare UPack vs Portable Storage
- Compare UPack vs Truck Rental
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly praised by the vast majority of its customers for excellent service, moving efficiency, and great customer experiences, despite a few reports of dissatisfaction.
Recent Reviews Mention...
“amazing experience with U-pack”
“UPack made the move easy”
“This was the best option”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack overwhelmingly receives praise for their on-time deliveries and pickups, with almost all reviews highlighting their reliability and adherence to schedule, despite a few instances of delays or cancellations.
Recent Reviews Mention...
“The cube was delivered as promised”
“they were prompt”
“trailer was picked up right on schedule”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is consistently praised for offering competitive and reasonable pricing, delivering great value and savings compared to other moving options, though a few reviews mention it can be on the expensive side or increase prices unexpectedly.
Recent Reviews Mention...
“not as expensive as I thought”
“worth the money”
“U-Pack is on the expensive side”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its clear, courteous, and responsive customer support, indicating an overall positive customer experience despite a few noted cases of unresponsiveness and rudeness.
Recent Reviews Mention...
“customer service is so friendly and kind”
“professional and answered any questions”
“ALL staff were fantastic”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently charges customers only for what they use, adheres closely to initial quotes, and avoids hidden fees, resulting in a highly positive perception among customers despite a few reports of price discrepancies.
Recent Reviews Mention...
“charged only for what was used”
“The price I was quoted was the price I paid”
“NO JUNK FEES”
6. Speed
Nationwide Average: 8.58/10
U-Pack overwhelmingly impresses with their swift and efficient service, though there were rare complaints of slow unloading.
Recent Reviews Mention...
“Only took an hour or so to unload the cube”
“It was an easy and quick move”
“only took one day to offload”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently receives high praise for their courteous, professional, and genuinely friendly interactions with customers, from customer service to drivers, throughout the entire moving process.
Recent Reviews Mention...
“everyone in customer service is so friendly”
“Everyone we dealt with were very polite and personable”
“not one rude or disgruntled person along my journey ”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack overwhelmingly receives positive feedback for its services, indicating that most customers would gladly use their services again and recommend them to others.
Recent Reviews Mention...
“will definitely be using upack again”
“would use U-pack again”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack consistently receives praise for its crew's courtesy, efficiency, and professional conduct across various aspects of service, despite a few mentions of unprofessionalism.
Recent Reviews Mention...
“people were professional”
“professional checking in every step”
“courteous and helpful despite the rain”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates some effort with notable instances of refunds and managerial intervention but is overwhelmingly criticized for inadequate response and failure to address issues effectively.
Recent Reviews Mention...
“gave me a refund when bulkhead position issue was pointed out”
“provided a refund for origination error”
“received generic response rather than rectification”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures items are transported safely and arrive in good condition, with many customers reporting no damage or only minor issues.
Recent Reviews Mention...
“few things broke due to my own packing”
“everything arrived in great condition”
“none of my stuff was broken or missing”
Customer Insights
Cost: $ 4379.00 from 8 reviews
Interstate Move Duration: 7 days from 18 reviews
Great Crew Members
| Cheri T. | was very helpful and courteous |
| Miguel | very knowledgeable, courteous, prompt, professional |
| Carrol | Scheduling was delightfully stress-free because of Carrol |
| Glenda | Excellent customer service and helped save money |
| Chris | Chris was professional and kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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