Gentle Giant Moving Company has been in the moving business for over 40 years with 20 locations across the United States. They specialize in residential and commercial moving services, offering a full range of services such as packing and unpacking, moving box delivery, craning, specialty moving, and storage facilities. The company assigns a dedicated personal Move Coordinator for each customer to ensure a smooth moving experience. Recognized for its expertise and professionalism, Gentle Giant is dedicated to providing exceptional service. They are an integral part of the community providing services not just in their immediate area, but, also serve as movers in San Francisco, CA. With 80% of their business coming from repeat customers and referrals, it is a testament to their commitment to client satisfaction.
Gentle Giant Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Gentle Giant Moving Company
Additional Cities Served: Berkeley, Richmond, San Mateo, Alameda, South San Francisco, PetalumaShow More >
Moving Services
- Packing & Unpacking
- Moving Box Delivery
- Craning & Specialty Moving
- Storage Facilities
- White Glove Moving
- Local Moving
- Long Distance Moving
- Commercial Moving
- Piano Moving Services
- Moving and Storage Services
California Moving License
Active
Last Checked: 12/06/24If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/07/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Gentle Giant Moving Company is overwhelmingly praised for their professionalism, efficiency, and excellent moving services, though there are a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Gentle Giant Moving Company consistently demonstrates timeliness, with most customers praising their on-time arrivals and proactivity in communication, despite a few instances of delays or cancellations.
Recent Reviews Mention...
“lead communicated with respect to timing”
“worked with urgency, implying punctuality”
“completed on time”
3. Affordability
Nationwide Average: 7.69/10
Gentle Giant Moving Company is highly praised for its reasonable pricing, with many customers noting the value received for higher costs and some concerns regarding overcharging being overshadowed by the majority who felt they received excellent deals and fair compensation for services.
Recent Reviews Mention...
“finished under budget”
“services on the higher end but worth it”
“under budget”
4. Communication
Nationwide Average: 7.53/10
Gentle Giant Moving Company is highly praised for their responsive, professional, and proactive communication, with instances of rapid responses to inquiries and effective coordination, despite a few minor criticisms regarding miscommunication and contact methods.
Recent Reviews Mention...
“booking staff was responsive”
“movers were communicative”
“great communicators”
5. Stick to Prices
Nationwide Average: 5.99/10
Gentle Giant Moving Company generally maintains high fidelity to their initial estimates, reflecting a strong adherence to accuracy and fairness in pricing despite a few instances of dissatisfaction among customers.
Recent Reviews Mention...
“stuck to quoted prices and even went under”
“estimate was accurate and reflective of the final cost”
“quoted for 6 hours, took 4”
6. Speed
Nationwide Average: 8.58/10
Gentle Giant Moving Company is overwhelmingly praised for their efficiency and fast-paced work ethic, with numerous customers amazed at their ability to complete moves quicker than expected, often going above and beyond by running and working continuously throughout the day.
Recent Reviews Mention...
“finished ahead of schedule”
“efficient crew and took less time than quoted”
“worked at a really impressive pace”
7. Friendliness
Nationwide Average: 8.91/10
Gentle Giant Moving Company is consistently highly praised for their delightful, efficient, polite, professional, and friendly staff, exhibiting great attitudes and courteousness in every interaction.
Recent Reviews Mention...
“Crew was great to be around”
“crew was friendly”
“added levity and reassurance, friendly service”
8. Will Hire Again
Nationwide Average: 8.18/10
Gentle Giant Moving Company is overwhelmingly favored by its customers for repeat business, with many expressing strong intentions of using their services again and recommending them to others.
Recent Reviews Mention...
“would definitely use their services again”
“would hire them again without hesitation”
“couldn't ask for better Movers”
9. Professionalism
Nationwide Average: 8.31/10
Gentle Giant Moving Company consistently receives high praise for their attentive, efficient, and satisfactory service, with their teams being recognized for their professionalism, flexibility, and strong work ethic across various moving scenarios.
Recent Reviews Mention...
“booking staff was professional”
“crew was professional and diligent”
“put everything together for me, cleaned up”
10. Conflict Handling
Nationwide Average: 4.07/10
Gentle Giant Moving Company demonstrates an impressive commitment to customer satisfaction by addressing and correcting issues proactively, showing they are highly responsive and take decisive actions to ensure their customers' needs and concerns are met.
Recent Reviews Mention...
“were super nice about needing to reschedule my move”
“went the extra mile and were willing to do anything”
“Isaac located and returned a mistakenly packed item same day”
11. Precision & Care
Nationwide Average: 8.01/10
Gentle Giant Moving Company has overwhelmingly received praise for their meticulous, cautious approach and successful avoidance of damage, except for one instance of not being careful with glassware.
Recent Reviews Mention...
“they were careful with items, no damage”
“careful with items, no damage mentioned”
“took good care while moving my things”
Customer Insights
Local Move Duration: 4.5 hours from 8 reviews
Great Crew Members
| Lupe, Andres, Cesar, Matt, Justin | crew was awesome, friendly, careful, diligent |
| Ray, Isiah | Ray and Isiah got a special shout out for their help |
| Ray, Alex, Andres | nice, efficient and super strong |
| Dominic,Isaiah | Dominic and Isaiah helped with everything and made the move quick |
| Ray, Isaiah | Ray and Isaiah did an excellent job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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