Based in San Francisco, Jay’s Small Moves specializes in affordable, reliable, and efficient moving services. Serving families and businesses, the locally-owned and operated company performs local and long-distance relocations within 100 miles of the Bay Area. It prides itself on delivering excellent customer service with every job. Making moves a breeze for more than ten years, Jay’s Small Moves has trucks and well-trained movers that can handle relocations of any size. From packing and unpacking boxes and loading and unloading trucks to disassembling and reassembling furniture, this fully licensed and insured SF moving company gives you the peace of mind you deserve.
Jay's Small Moves
Exceptional
based on 6223+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Jay's Small Moves
Additional Cities Served: South San Francisco, San Rafael, San Bruno, Pacifica, Menlo Park, BurlingameShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Local Moving Services
- Packing & Unpacking
- Furniture Assembly & Disassembly
- Loading & Unloading
- Small Office Moves
- Large Office Moves
- Long-Distance Moving
- Cross-Country Moving
California Moving License
Active
Last Checked: 12/06/24USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Jay's Small Moves
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.63/10
Nationwide Average: 8.44/10
Jay's Small Moves is consistently praised for its exceptional efficiency, professionalism, and service, with numerous customers reporting repeated satisfaction and strong recommendations, despite a few isolated reports of less favorable experiences.
Recent Reviews Mention...
“amazing and efficient team”
“Incredible service”
“amazing efficiency and professionalism”
2. Punctuality
9.6/10
Nationwide Average: 8.07/10
Jay's Small Moves generally receives positive feedback for showing up on time or early, with consistent communication regarding arrival times, although a few isolated incidents of lateness were mentioned.
Recent Reviews Mention...
“show up on time”
“was on time”
“called to let me know they were on their way”
3. Affordability
9.34/10
Nationwide Average: 7.69/10
Jay's Small Moves is consistently praised for its reasonable and competitive pricing, with many customers feeling they received excellent value and transparent rates without any hidden costs, contributing to a perception of very fair and affordable services.
Recent Reviews Mention...
“Price is in line with the average in the Bay Area”
“reasonably priced”
“great value compared to other companies”
4. Communication
9.13/10
Nationwide Average: 7.53/10
Jay's Small Moves generally receives high praise for being responsive, clear, and courteous, with frequent check-ins and confirmations, although there are a few isolated incidents where communication did not meet customer expectations.
Recent Reviews Mention...
“very organized and responsive to questions”
“excellent communication”
“my communication preferences have not been respected”
5. Stick to Prices
9.31/10
Nationwide Average: 5.99/10
Jay's Small Moves generally receives high praise for accurate and transparent pricing with occasional mentions of minor unexpected fees or discrepancies.
Recent Reviews Mention...
“moved efficiently and with care”
“Charges were exactly as anticipated”
“estimate of amount of work was correct”
6. Speed
9.75/10
Nationwide Average: 8.58/10
Jay's Small Moves is overwhelmingly praised for their efficiency and quickness, completing moves swiftly, including handling heavy and difficult items with ease, with only a couple of exceptions where customers felt the process was slower than necessary.
Recent Reviews Mention...
“done under 3 hours”
“Very fast move”
“super-efficient at packing”
7. Friendliness
9.8/10
Nationwide Average: 8.91/10
Jay's Small Moves is consistently described as having an exceptionally courteous, professional, and friendly team, with only a couple of instances of negative behavior noted.
Recent Reviews Mention...
“incredibly courteous”
“Great vibes with Brazilian music”
“very considerate of the dynamics”
8. Will Hire Again
9.44/10
Nationwide Average: 8.18/10
Jay's Small Moves has overwhelmingly positive testimonials with a majority of customers expressing high satisfaction and a strong intention to rehire, although a very few have indicated otherwise.
Recent Reviews Mention...
“would hire Santos and the team again”
“Highly recommend”
“very strongly recommend and would hire again”
9. Professionalism
9.62/10
Nationwide Average: 8.31/10
Jay's Small Moves consistently receives praise for its professional, efficient, and methodical service, with most reviews highlighting the team's exceptional conduct despite a few isolated instances of unprofessional behavior.
Recent Reviews Mention...
“amazing and efficient team”
“professional behavior throughout”
“professional attitude”
10. Conflict Handling
7.66/10
Nationwide Average: 4.07/10
Jay's Small Moves generally showcases a strong commitment to addressing customer issues proactively and professionally, with many instances of going above and beyond to rectify problems, offer compensation, and ensure customer satisfaction, despite a few instances of dissatisfaction where issues were not adequately resolved.
Recent Reviews Mention...
“rectified the issue without being asked”
“immediately and cheerfully returned our deposit”
“customer service resolved issues quickly”
11. Precision & Care
9.54/10
Nationwide Average: 8.01/10
Jay's Small Moves consistently receives praise for meticulously wrapping and protecting customers' belongings, ensuring safe and conscientious movement of even the most fragile items, with only a couple of isolated incidents of dissatisfaction.
Recent Reviews Mention...
“took extra care to wrap and protect everything”
“Crew was super careful with my move”
“careful with items during the move”
Customer Insights
Hourly Minimum: 2 hours from 25 reviews
Local Move Duration: 2.5 hours from 141 reviews
Great Crew Members
| Santos | Santos was amazing and efficient |
| Jay's team | team at Jay's made it look like a breeze |
| Luis, Emerson, Jonathan | fantastic job moving us |
| Eric, Richard | consistently checked in and wrapped items well |
| Luis, Jonathan | Luis and Jonathan provided excellent service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Jay's Small Moves
1760 9th Ave, San Francisco, CA, 94122
(415) 999-6795
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