This national moving company with a location in San Francisco stands out from other companies in the area due to its specialization in small moves, furniture delivery, and junk removal. Unlike other moving companies, Lugg is available on an on-demand basis, with turnaround times as short as 30 minutes. Whether you need your new furniture delivered from the store, donations hauled, or junk removed, Lugg's convenient services can make your small move or delivery easy. In San Francisco, Lugg has three sizes of moving vehicles available and can deliver from over twenty major chains, making it an excellent option for those looking for a quick and affordable moving solution in San Francisco, CA.
Lugg - On-Demand Moving & Delivery
based on 5374+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Lugg - On-Demand Moving & Delivery
Additional Cities Served: Oakland
Moving Services
- Store delivery
- Small moves
- Used items
- Donations
- Storage moves
- Junk removal
- Furniture delivery
- Same day delivery
- Pickup from any store
- Local moves
Have feedback for Lugg - On-Demand Moving & Delivery?
Error. Please try again later.
Summarized Review of Lugg - On-Demand Moving & Delivery
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.49/10
Nationwide Average: 8.44/10
Lugg - On-Demand Moving & Delivery experiences polarizing reviews, with several customers praising its service as professional and efficient, while a significant number report dissatisfaction due to damaged belongings, poor service, and professional misconduct.
Recent Reviews Mention...
“wonderful experience”
“Great service”
“use them ALOT and they are really good”
2. Punctuality
7.83/10
Nationwide Average: 8.07/10
Lugg - On-Demand Moving & Delivery presents a mixed picture with many customers praising their on-time arrivals and efficient service, while a significant portion reports experiences of no-shows, delays, and lack of communication, reflecting inconsistency in their punctuality.
Recent Reviews Mention...
“were on time”
“Polite and punctual”
“on time”
3. Affordability
5.96/10
Nationwide Average: 7.69/10
Lugg - On-Demand Moving & Delivery receives mixed reviews, with numerous customers finding its services overpriced and experiencing costs significantly higher than initial estimates, despite some positive feedback regarding value and reasonable pricing.
Recent Reviews Mention...
“reasonable cost”
“Cost effective”
“Price could be better”
4. Communication
5.05/10
Nationwide Average: 7.53/10
Lugg - On-Demand Moving & Delivery overwhelmingly receives criticism for non-responsive, inefficient customer service, and a reliance on app or email communication that often lacks timely or helpful engagement, despite a few positive remarks about app functionality and responsive customer service instances.
Recent Reviews Mention...
“appreciated the notifications from the app”
“great customer service”
“they worked with me on the incorrect location”
5. Stick to Prices
3.5/10
Nationwide Average: 5.99/10
Lugg - On-Demand Moving & Delivery frequently fails to maintain their initial quotes, leading to widespread customer dissatisfaction due to unexpected and significant price increases.
Recent Reviews Mention...
“no adjustment in price for extra services”
“charged me the quoted $436.00 for the move”
“did not reasonably adjust charges for overbooking situation”
6. Speed
8.49/10
Nationwide Average: 8.58/10
Lugg - On-Demand Moving & Delivery receives mixed reviews, with numerous customers describing their service as quick and efficient, while a significant number of others report experiences of unnecessary delays and inefficiency.
Recent Reviews Mention...
“worked efficiently together”
“Efficient and fast”
“efficient service”
7. Friendliness
9.37/10
Nationwide Average: 8.91/10
Lugg - On-Demand Moving & Delivery generally receives high praise for their team's kindness, politeness, and helpfulness, despite a few instances of unprofessional behavior.
Recent Reviews Mention...
“Both gentlemen seemed nice”
“Polite and punctual”
“every Lugger has been courteous”
8. Will Hire Again
7.03/10
Nationwide Average: 8.18/10
Lugg - On-Demand Moving & Delivery has significantly more instances of customers expressing dissatisfaction and an unwillingness to use their service again compared to those who would rehire or recommend the company.
Recent Reviews Mention...
“would hire again”
“Great service”
“would hire again”
9. Professionalism
7.3/10
Nationwide Average: 8.31/10
Lugg - On-Demand Moving & Delivery consistently receives criticism for lack of professionalism, carelessness, and unprofessional behavior, despite a few instances of positive feedback praising their professional service.
Recent Reviews Mention...
“Roman and Robert did a great job”
“every Lugger has been professional”
“professional”
10. Conflict Handling
2.23/10
Nationwide Average: 4.07/10
Lugg - On-Demand Moving & Delivery consistently demonstrates a lack of effort and inadequate compensation for its service failures, neglecting fair resolution and customer satisfaction.
Recent Reviews Mention...
“not willing to help out”
“they would not repay fair value”
“did not rectify the situation, canceled claim unfairly”
11. Precision & Care
6.2/10
Nationwide Average: 8.01/10
Lugg - On-Demand Moving & Delivery receives highly mixed feedback, with several customers praising their cautious and attentive service, while a significant number of others report serious damages to their belongings, ranging from minor scratches to extensive destruction of expensive furniture and items.
Recent Reviews Mention...
“careful”
“Handled my items with care”
“very careful with my things”
Customer Insights
Cost: $ 272.00 from 28 historical data points
Local Move Duration: 1 hours from 57 reviews
Great Crew Members
| Diego | Diego was great, on time, professional, careful, and friendly |
| Roman, Robert | Roman and Robert did a great job |
| Diego, Manuel | incredible problem solvers and very warm |
| Christian, Luther | Fantastic experience and delivered safely & speedily |
| Christian, Ricardo | very efficient, fast, friendly, and courteous |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Lugg - On-Demand Moving & Delivery
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
San Francisco Moving Services
Nearby Cities
