Master Movers is a licensed, full-service moving and storage company serving the San Francisco Bay Area. In business for 20 years, it is committed to providing high-quality relocation services at competitive prices. Its team of experts is skilled in every aspect of the process, from packing to loading and unloading. They will take care of all your residential and commercial moving needs with personalized attention to detail, whether you’re moving your home to another part of the town or relocating your office across California. If you are looking for movers in San Francisco, CA, it is a great idea to explore numerous options to ensure you're making the best decision for your relocating needs. Master Movers has modern haulage vehicles equipped with state-of-the-art communication and navigation technology, ensuring complete efficiency in every job it takes. It has an A+ rating from the Better Business Bureau and is a member of the American Moving and Storage Association.
Master Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Master Movers
Additional Cities Served: Oakland, Berkeley, Richmond, Alameda, South San Francisco, PetalumaShow More >
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small moving services
- Piano moving services
- Appliance moving services
- Lastminute moving services
- Furniture moving services
- Packing services
California Moving License
Suspended
Last Checked: 12/06/24Awards
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Summarized Review of Master Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Master Movers receives predominantly positive feedback for their professional, efficient, and commendable service, despite a few accounts of dissatisfaction concerning pricing and handling issues.
Recent Reviews Mention...
“Overall satisfied with service”
“Extremely dissatisfied with high price drastically increased from quote.”
“WORST moving experience ever”
2. Punctuality
Nationwide Average: 8.07/10
Master Movers consistently demonstrates on-time arrivals and promptness, with the majority of feedback highlighting their reliability and early arrivals, despite a few instances of delays and scheduling difficulties.
Recent Reviews Mention...
“delivered 2 weeks early, not on scheduled time”
“the movers arrived promptly on time”
“They showed up exactly on time”
3. Affordability
Nationwide Average: 7.69/10
Master Movers is perceived as highly affordable and offers exceptional value, with many customers highlighting reasonable pricing, discounts, and deals, despite a few experiences of unexpected cost increases.
Recent Reviews Mention...
“Reasonable pricing”
“Experienced extremely high and unexpected increase in cost.”
“charged DOUBLE the quoted amount”
4. Communication
Nationwide Average: 7.53/10
Master Movers generally demonstrates efficient, organized, and highly responsive communication practices, with Conrad mentioned positively in numerous feedbacks, despite a minority of complaints regarding responsiveness and clarity.
Recent Reviews Mention...
“HUNG UP ON US while they had our stuff”
“do not respond when you call”
“Conrad was irritated and dismissive on the phone”
5. Stick to Prices
Nationwide Average: 5.99/10
Master Movers generally demonstrates a strong commitment to honoring their initial quotes, balancing a few instances of pricing disputes with numerous reports of transparent, accurate, and often lower-than-quoted final charges.
Recent Reviews Mention...
“No hassles with $”
“did not stick to original quoted price”
“Did not honor the initial quoted price of $1915.90.”
6. Speed
Nationwide Average: 8.58/10
Master Movers overwhelmingly impresses with their efficiency and speed, having numerous remarks about their ability to complete moves significantly faster than expected, making them highly reliable for quick and careful relocations.
Recent Reviews Mention...
“They were quick”
“slow to deliver”
“tried to deliver 2 weeks early, causing delays”
7. Friendliness
Nationwide Average: 8.91/10
Master Movers overwhelmingly leaves customers satisfied with their kind, professional, and accommodating team, despite a few instances of rudeness and unprofessional behavior.
Recent Reviews Mention...
“They were friendly”
“one of the movers was visibly ill and not wearing a mask”
“everyone was rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Master Movers overwhelmingly receives positive endorsements from the majority of customers who express high satisfaction and a strong intent to use their services again.
Recent Reviews Mention...
“Overall no complaints”
“would not hire again”
“Would definitely not hire this company again.”
9. Professionalism
Nationwide Average: 8.31/10
Master Movers consistently demonstrates exceptional professionalism, despite a few instances of dissatisfaction, with the majority of feedback highlighting their efficiency, hardworking attitude, and courteous demeanor.
Recent Reviews Mention...
“Unprofessional handling of price change situation.”
“very unprofessional”
“would not reimburse us for damage or storage fees”
10. Conflict Handling
Nationwide Average: 4.07/10
Master Movers shows a clear dichotomy in customer experiences, with numerous complaints about unresponsiveness and unwillingness to address issues, contrasted by several instances where they went above and beyond to rectify mistakes and satisfy customers.
Recent Reviews Mention...
“Did not show an attempt to right the wrongs complained about.”
“Conrad was dismissive and unhelpful about issues”
“would not right the wrong of damaged items”
11. Precision & Care
Nationwide Average: 8.01/10
Master Movers is overwhelmingly praised for their meticulousness and careful handling, with numerous clients citing no damage to their belongings and exceptionally cautious packing processes, despite a few instances of dissatisfaction regarding damages and losses.
Recent Reviews Mention...
“Movers wrapped all my furniture in blankets and plastic”
“damaged all of our boxes and furniture”
“dropped several items and damaged a doorframe”
Customer Insights
Hourly Minimum: 2.25 hours from 8 reviews
Local Move Duration: 3.5 hours from 57 reviews
Interstate Move Duration: 2 days from 8 reviews
Great Crew Members
| Conrad | praised for efficiency and organization |
| Christian | only Francisco was noted negatively |
| Alfredo, Manuel, José | super intuitive and efficient |
| Francisco | Francisco is outstanding and observed twice |
| Conrad | Conrad personally ensured right amount of movers and timeline. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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