Puma Moving Company is a top-rated local moving company based in San Francisco, CA. As a reliable mover in the San Francisco Bay Area, Puma offers a full line of customized moving services for both residential and commercial clients, with experience in handling small moves with only a few items to full-furniture home relocations. In addition to their professional moving services, Puma also provides full-service storage options for their customers. Established in 2023, Puma Moving Company has quickly become a trusted and highly recommended mover, committed to delivering top-notch services for a smooth moving experience. If you are seeking for more options in moving services, you might want to check the list of the experienced movers serving San Francisco, CA.
Puma Moving Company
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Puma Moving Company
Additional Cities Served: Richmond, Milpitas, Alameda, South San Francisco, San Rafael, PacificaShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Full Service Storage
Awards
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Summarized Review of Puma Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Puma Moving Company is overwhelmingly praised for its professionalism, efficiency, and customer satisfaction, despite a few isolated complaints.
Recent Reviews Mention...
“extorted by the movers”
“Puma moved us smoothly”
“can't recommend them enough and would hire again”
2. Punctuality
Nationwide Average: 8.07/10
Puma Moving Company overwhelmingly satisfies customers with their on-time arrivals, despite a few instances of delays.
Recent Reviews Mention...
“they arrived on time”
“they arrived early”
“on-time arrival”
3. Affordability
Nationwide Average: 7.69/10
Puma Moving Company is widely praised for its economical pricing and exceptional value, with numerous reports of costs coming under estimates and a few instances of concern regarding higher prices or additional charges.
Recent Reviews Mention...
“economical”
“prices are a bit cheaper than others”
“Great price”
4. Communication
Nationwide Average: 7.53/10
Puma Moving Company is consistently praised for its responsiveness, professionalism, and clear interaction throughout the moving process, with numerous customers highlighting specifically positive experiences with a staff member named Zena, despite a few noted exceptions.
Recent Reviews Mention...
“Zena is always so responsive during the booking process”
“Zena is always so responsive during the booking process”
“Communicated with us consistently and kept us updated”
5. Stick to Prices
Nationwide Average: 5.99/10
Puma Moving Company overwhelmingly satisfies its customers by often coming in under or precisely at the quoted prices, with a high reliability and transparency in their billing practices.
Recent Reviews Mention...
“did not stick to quoted prices”
“sued for payment unfairly ”
“did not stick to ethical practices”
6. Speed
Nationwide Average: 8.58/10
Puma Moving Company consistently demonstrates exceptional efficiency and speed, often completing moves quicker than expected, with only a few instances of slower service noted among overwhelmingly positive feedback.
Recent Reviews Mention...
“efficient”
“the moving team is efficient”
“moving team is efficient”
7. Friendliness
Nationwide Average: 8.91/10
Puma Moving Company consistently exemplifies an exceptional level of courtesy, professionalism, and positive attitude, making them highly regarded for their pleasant interactions with clients.
Recent Reviews Mention...
“friendly”
“the moving team is friendly”
“moving team is friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Puma Moving Company overwhelmingly inspires loyalty and enthusiasm for future engagements, with a vast majority of reviews expressing a high likelihood of rehiring and recommending their services, despite a few isolated criticisms.
Recent Reviews Mention...
“would not recommend for anyone to use this service”
“would hire again”
“can't recommend them enough and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Puma Moving Company overwhelmingly receives praise for its team’s professionalism, efficiency, and courteous behavior, despite a few isolated reports of unprofessional conduct.
Recent Reviews Mention...
“the moving team is professional”
“moving team is professional”
“Movers were diligent about their job”
10. Conflict Handling
Nationwide Average: 4.07/10
Puma Moving Company shows a strong commitment to addressing customer concerns and resolving issues, with multiple instances of prompt correction, generous compensations, and proactive measures to ensure customer satisfaction.
Recent Reviews Mention...
“did not attempt to right any wrongs”
“did not attempt to rectify their failures”
“didn't take responsibility for breaking a tree”
11. Precision & Care
Nationwide Average: 8.01/10
Puma Moving Company has overwhelmingly positive feedback for their meticulous and considerate approach, despite a few isolated incidents of minor damage and carelessness.
Recent Reviews Mention...
“very mindful of the furniture/belongings being moved”
“mindful the furniture/belongings being moved”
“aside from one piece of furniture, everything was smooth”
Customer Insights
Hourly Minimum: 2.75 hours from 4 reviews
Local Move Duration: 3 hours from 58 reviews
Great Crew Members
| Zena | Zena is always so responsive during the booking process |
| Zena | responsive and helped with the booking process |
| Zena | helped to make my move smooth |
| Zena, Khyll, Brentley | provided excellent service, coordination, and were very good at their job |
| Zena | Managing scheduling and payment has been pleasant |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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