Ace Relocation Systems is a BBB-accredited and ProMover-certified moving company with ten office and warehouse locations across the country. Headquartered in San Diego, CA, it has over 400 employees serving ten of the 25 largest metro areas in the United States. Ace Relocation Systems has been moving Bay Area families, businesses, and facilities for over 30 years. It is a family-owned and operated company with the knowledge and expertise to make any move safe, secure, and efficient. Whether you’re moving to a new home or office – down the street, to another state, or even overseas, Ace Relocation Systems is your best bet for a smooth transition. It is one of the largest agents in the Atlas Van Lines network and completes over 20,000 domestic and international relocations per year. The company’s location in San Jose, CA is easily accessible to all customers in the surrounding areas.
Ace Relocation Systems, Inc.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ace Relocation Systems, Inc.
Additional Cities Served: Milpitas, Mountain View, South San Francisco, Santa Cruz, Cupertino, GilroyShow More >
Moving Services
- International Moving Services
- Dedicated international move coordinator
- Packing materials specific to international moves
- Crates and containers for protection
- Expedited air freight
- Worldwide ocean freight shipping
- Vehicle shipping
- Knowledge and assistance in navigating customs and immigration
- Longterm and shortterm storage options
- Local destination partner to assist with moving into new home
Awards
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Summarized Review of Ace Relocation Systems, Inc.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ace Relocation Systems, Inc. garners largely positive feedback for its professionalism, efficiency, and exceptional moving experiences, despite a minority of reports expressing dissatisfaction and regret over their services.
Recent Reviews Mention...
“Great experience with ACE Relocation”
“great work by movers”
“driver, packer did great work”
2. Punctuality
Nationwide Average: 8.07/10
Ace Relocation Systems, Inc. shows a mix of experiences where they frequently arrived on time or early, providing satisfactory service, but also encountered significant incidents of delays and lack of timely communication that affected customer satisfaction.
Recent Reviews Mention...
“polite, efficient and on time”
“on time”
“were on time both when picking up and delivering”
3. Affordability
Nationwide Average: 7.69/10
Ace Relocation Systems, Inc. is generally seen as offering competitive and reasonable pricing, with many customers finding great value, despite a few reports of billing issues and costs exceeding estimates.
Recent Reviews Mention...
“great value for the service”
“on budget”
“pricing completely blew us away”
4. Communication
Nationwide Average: 7.53/10
Ace Relocation Systems, Inc. exhibits a diverse range of experiences, with numerous customers praising the responsiveness and professionalism of their staff, while a significant number of reports highlight issues with unreturned calls, misinformation, and overall poor communication from the company.
Recent Reviews Mention...
“kept in contact throughout the whole time”
“Everything form the initial survey to moving was great”
“very pleased with the level of customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
Ace Relocation Systems, Inc. exhibits a mixed sentiment with numerous instances of prices being exactly as quoted or even less, balanced against several reports of quotes not being honored and final charges exceeding initial estimates.
Recent Reviews Mention...
“accurate with their estimates”
“Darrin L. and company dishonest about final charges”
“honest about deliveries”
6. Speed
Nationwide Average: 8.58/10
Ace Relocation Systems, Inc. generally receives high praise for their quick and efficient service despite having a few reports of significant delays and slow performance.
Recent Reviews Mention...
“flawless transition implies speediness”
“quick with the move”
“quick”
7. Friendliness
Nationwide Average: 8.91/10
Ace Relocation Systems, Inc. is overwhelmingly perceived as having a courteous, professional, and pleasant staff, although a few instances of rude behavior were noted.
Recent Reviews Mention...
“they are friendly”
“driver, packer was friendly”
“polite, efficient and nice to work with”
8. Will Hire Again
Nationwide Average: 8.18/10
Ace Relocation Systems, Inc. receives overwhelmingly positive feedback, with a majority of customers expressing satisfaction and a strong inclination to recommend or rehire the company for future relocations, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“would use them again”
“would hire again”
“would highly recommend him”
9. Professionalism
Nationwide Average: 8.31/10
Ace Relocation Systems, Inc. generally receives high praise for their professional, efficient, and courteous service, with a few instances of dissatisfaction regarding unprofessional behavior and mishandling.
Recent Reviews Mention...
“crew was professional”
“driver, packer was professional”
“polite and efficient”
10. Conflict Handling
Nationwide Average: 4.07/10
Ace Relocation Systems, Inc. predominantly shows a lack of commitment to effectively addressing and rectifying customer grievances, despite a few instances of satisfactory resolutions.
Recent Reviews Mention...
“ACE kept rejecting my claim, not willing to right a wrong”
“fixed an issue with my couch”
“refused to give compensation”
11. Precision & Care
Nationwide Average: 8.01/10
Ace Relocation Systems, Inc. generally demonstrates a high level of care and consideration for customers' belongings, though there have been a few notable instances of significant damage and dissatisfaction.
Recent Reviews Mention...
“packed my goods with care”
“everything made it safely”
“handled my items with care”
Customer Insights
Cost: $ 3296.00 from 3 reviews
Local Move Duration: 2.75 hours from 3 reviews
Interstate Move Duration: 7 days from 11 reviews
Great Crew Members
| Adrian | Adrian and team were kind and considerate |
| driver | driver, packer - friendly, courteous, efficient, and professional |
| Eric, Jose | Eric and Jose are nice to work with |
| Matt, Shane | they went above and beyond, helped with extra tasks |
| Jesus Serrato Sanchez | exceeded our expectations |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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