U-Pack

Get a quote now.

U-Pack logo
Very Good
based on 1098+ data points
Circle Info

About U-Pack

U-Pack is a hybrid moving company that allows you to pack your own storage container at your own pace and then the company will pick it up and deliver it to its destination. You can do the packing and unpacking yourself, or hire movers in San Jose, CA to assist on either end of the move. U-Pack has been in business since 1997 and is one of the largest self-service moving companies in North America. The company offers smart solutions for long-distance moves, including cross-country moving, senior and student moving, military moving, and more. U-Pack makes moving more convenient and more affordable than ever!

U-Pack Rating Image

Moving Services

  • Long Distance Moving
  • Cross Country Moving
  • Senior Moving
  • Student Moves
  • Job Relocation
  • Small Moves
  • Military Moves
  • Compare Moving Services
  • UPack vs Full Service
  • UPack vs Portable Storage
USDOT Interstate License
Circle Info

Not Authorized

for Interstate Moves

Last Checked: 12/05/24

USDOT

3838392

MC

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

Awards

Top 10 Movers in San Jose, CA 2022 award

Have feedback for U-Pack?

Summarized Review of U-Pack

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.68/10

Nationwide Average: 8.44/10

Comment Dots

U-Pack generally receives high praise for their customer service, cost-effectiveness, and ease of scheduling, making them a popular choice for moving services despite a few reports of negative experiences.

Reviews Mention icon

Recent Reviews Mention...

Move was very smooth

great customer service and total transparency

great experience

2. Punctuality

7.94/10

Nationwide Average: 8.07/10

Comment Dots

U-Pack generally maintains good time management and is often praised for its on-time deliveries and pickups, although there are notable instances of delays and scheduling mishaps that affect the overall perception.

Reviews Mention icon

Recent Reviews Mention...

pick-up was delayed by 3-4 days

driver was on time, texting ETA

showed up right when they said they would

3. Affordability

9.17/10

Nationwide Average: 7.69/10

Comment Dots

U-Pack is overwhelmingly praised for its reasonable, low-cost moving solutions, often cited as cheaper or offering better value than competitors, with only a few mentions of dissatisfaction related to unexpected costs.

Reviews Mention icon

Recent Reviews Mention...

smooth affordable move

best rate found

the price is very very nice

4. Communication

8.42/10

Nationwide Average: 7.53/10

Comment Dots

U-Pack generally excels with customers frequently praising its responsive, helpful service, and proactive approach, though there are isolated complaints regarding miscommunication and poor customer service experiences.

Reviews Mention icon

Recent Reviews Mention...

great customer service

Great customer service

very easy to get in contact with

5. Stick to Prices

8.39/10

Nationwide Average: 5.99/10

Comment Dots

U-Pack generally maintains a high level of integrity and transparency, as evidenced by the predominant number of positive feedback about not having unexpected charges and adhering closely to the initial quotes.

Reviews Mention icon

Recent Reviews Mention...

total transparency with quoted prices

you get charged what they quote

No extra charges for being late

6. Speed

7.99/10

Nationwide Average: 8.58/10

Comment Dots

U-Pack generally receives praise for quick and efficient service, although there are notable instances of delays and scheduling issues.

Reviews Mention icon

Recent Reviews Mention...

delivery arrived sooner than expected

move was fast

Was very quick than expected

7. Friendliness

8.97/10

Nationwide Average: 8.91/10

Comment Dots

U-Pack overwhelmingly impresses with numerous reports of their staff, from drivers to customer service representatives, being described as kind, courteous, and exceptionally helpful, despite a few instances of dissatisfaction.

Reviews Mention icon

Recent Reviews Mention...

the drivers and depots were the nicest people

helpful and courteous

drivers were kind, courteous, and friendly

8. Will Hire Again

8.6/10

Nationwide Average: 8.18/10

Comment Dots

U-Pack generally receives high praise for its services, with the vast majority of customers expressing a high likelihood of using the company again for future moves, despite a few negative experiences.

Reviews Mention icon

Recent Reviews Mention...

would hire again

would hire again

recommend this company and would hire again

9. Professionalism

8.02/10

Nationwide Average: 8.31/10

Comment Dots

U-Pack generally receives high praise for its courteous, professional, and well-organized service, despite isolated reports of unprofessional behavior and disorganization.

Reviews Mention icon

Recent Reviews Mention...

drivers were professional and courteous

helpful and courteous

driver provided helpful advice, professional conduct

10. Conflict Handling

4.4/10

Nationwide Average: 4.07/10

Comment Dots

U-Pack demonstrates a polarized performance, with instances of exceptional assistance and flexibility in some cases, but also significant reported failures in adequately addressing and resolving customer issues in others.

Reviews Mention icon

Recent Reviews Mention...

definitely went the extra mile

no effort to rectify missing delivery on time

difficulty working with heavy equipment

11. Precision & Care

8.46/10

Nationwide Average: 8.01/10

Comment Dots

U-Pack generally receives praise for its secure handling and delivery of items in excellent condition, despite a few reports of damage and issues.

Reviews Mention icon

Recent Reviews Mention...

everything arrived safe and sound

things arrived in excellent condition

none of the items were damaged

Customer Insights icon

Customer Insights

Cost: $ 2463.00 from 4 reviews


Interstate Move Duration: 6 days from 18 reviews

Great Crew Members icon

Great Crew Members

JWcalled us proactively and helped us understand
JWgave great advice for securing items
JWwent the extra mile and delivered great service
JW, Maceassisted me in moving a couch I was dreading
JWvery courteous and helpful
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

Rankings You Can Trust background image
Trust Rankings icon

Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact U-Pack

Location
2135 O'Toole Ave, San Jose, CA, 95131
Phone
(844) 611-4582
Link
Facebook
Google
Yelp
Yellow Pages icon
CTA background image

Ready to start your move?

Claim Listing icon

Is this your moving company?

Claim your company listing to get connected with customers, enhanced placement, and more!

Claim My Free Listing Now
Best San Jose, CA Movers Featured Image