U-Pack is a hybrid moving company that allows you to pack your own storage container at your own pace and then the company will pick it up and deliver it to its destination. You can do the packing and unpacking yourself, or hire movers in San Jose, CA to assist on either end of the move. U-Pack has been in business since 1997 and is one of the largest self-service moving companies in North America. The company offers smart solutions for long-distance moves, including cross-country moving, senior and student moving, military moving, and more. U-Pack makes moving more convenient and more affordable than ever!
U-Pack
About U-Pack
Additional Cities Served: Santa Clara, Milpitas, Pleasanton, Union City, Cupertino, GilroyShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally receives high praise for their customer service, cost-effectiveness, and ease of scheduling, making them a popular choice for moving services despite a few reports of negative experiences.
Recent Reviews Mention...
“Move was very smooth”
“great customer service and total transparency”
“great experience ”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally maintains good time management and is often praised for its on-time deliveries and pickups, although there are notable instances of delays and scheduling mishaps that affect the overall perception.
Recent Reviews Mention...
“pick-up was delayed by 3-4 days”
“driver was on time, texting ETA”
“showed up right when they said they would”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is overwhelmingly praised for its reasonable, low-cost moving solutions, often cited as cheaper or offering better value than competitors, with only a few mentions of dissatisfaction related to unexpected costs.
Recent Reviews Mention...
“smooth affordable move”
“best rate found”
“the price is very very nice”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally excels with customers frequently praising its responsive, helpful service, and proactive approach, though there are isolated complaints regarding miscommunication and poor customer service experiences.
Recent Reviews Mention...
“great customer service”
“Great customer service”
“very easy to get in contact with”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains a high level of integrity and transparency, as evidenced by the predominant number of positive feedback about not having unexpected charges and adhering closely to the initial quotes.
Recent Reviews Mention...
“total transparency with quoted prices”
“you get charged what they quote”
“No extra charges for being late”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives praise for quick and efficient service, although there are notable instances of delays and scheduling issues.
Recent Reviews Mention...
“delivery arrived sooner than expected”
“move was fast”
“Was very quick than expected”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack overwhelmingly impresses with numerous reports of their staff, from drivers to customer service representatives, being described as kind, courteous, and exceptionally helpful, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“the drivers and depots were the nicest people”
“helpful and courteous”
“drivers were kind, courteous, and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise for its services, with the vast majority of customers expressing a high likelihood of using the company again for future moves, despite a few negative experiences.
Recent Reviews Mention...
“would hire again”
“would hire again”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for its courteous, professional, and well-organized service, despite isolated reports of unprofessional behavior and disorganization.
Recent Reviews Mention...
“drivers were professional and courteous”
“helpful and courteous”
“driver provided helpful advice, professional conduct”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates a polarized performance, with instances of exceptional assistance and flexibility in some cases, but also significant reported failures in adequately addressing and resolving customer issues in others.
Recent Reviews Mention...
“definitely went the extra mile”
“no effort to rectify missing delivery on time”
“difficulty working with heavy equipment”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives praise for its secure handling and delivery of items in excellent condition, despite a few reports of damage and issues.
Recent Reviews Mention...
“everything arrived safe and sound ”
“things arrived in excellent condition”
“none of the items were damaged”
Customer Insights
Cost: $ 2463.00 from 4 reviews
Interstate Move Duration: 6 days from 18 reviews
Great Crew Members
JW | called us proactively and helped us understand |
JW | gave great advice for securing items |
JW | went the extra mile and delivered great service |
JW, Mace | assisted me in moving a couch I was dreading |
JW | very courteous and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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