The 1-800-PACK-RAT Moving and Storage company is a nationwide entity that prioritizes customer service. The company offers an assortment of services including long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, and business solutions. They provide their customers with all-steel, weatherproof moving and storage containers for secure storage and transportation of items. The company also offers an option for customers to store their items in one of the 65 secure warehouse storage facilities they own across the country. 1-800-PACK-RAT distinguishes itself from competitors by providing its customers with a full 30 days to use their containers and includes a free no-cut security lock and $10,000 in contents protection for long-distance moves. Their containers also have design features that maximize packing space and prevent moisture absorption which can lead to mold and mildew. For more options on relocation solutions around the city, you can check out other San Marcos, CA movers.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Santee
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Moving Containers
- Moving Resources
- Storage Facility Locations
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage is widely criticized for reportedly poor customer service and damaging experiences, despite a minority of customers expressing satisfaction.
Recent Reviews Mention...
“Pack-Rat Moving Services delivered exceptional services”
“Outstanding service”
“exceptional service”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles, with numerous instances of late deliveries, missed pickups, and poor communication, though there are a few reports of satisfactory scheduling.
Recent Reviews Mention...
“punctual”
“punctual”
“delivered our goods/furniture a month late”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage experiences polarized views, with some finding it extremely expensive and others appreciating its competitive prices.
Recent Reviews Mention...
“extremely expensive for one pod”
“Better pricing than pods”
“extremely expensive move”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage overwhelmingly receives negative feedback for issues like long wait times, unresponsiveness, and generally poor customer service, despite a few positive remarks about courteous staff and prompt responses.
Recent Reviews Mention...
“needed a quote, too many questions”
“worst customer service I have ever encountered”
“had to speak to 4 different people, no resolution”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage consistently fails to meet expectations, frequently charging customers extra fees and more than their original estimates.
Recent Reviews Mention...
“charged extra fees”
“charged an extra month incorrectly”
“quoted price not honored, complicated refunds”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives criticism, with complaints about delays and unmanageable schedules, although a few instances of prompt service were noted.
Recent Reviews Mention...
“able to move in a timely manner”
“amazingly fast”
“Super fast”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage has overwhelmingly negative reviews, with customers expressing dissatisfaction due to perceived deception, unprofessionalism, and a general lack of empathy, though there is a single report of kind and patient staff.
Recent Reviews Mention...
“friendly approach”
“laughed at our concerns”
“Friendly and professional staff”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage overwhelmingly tends to dissatisfy its clients, with a significant majority expressing a strong reluctance to use its services in the future.
Recent Reviews Mention...
“could not recommend their services more highly”
“wholeheartedly recommend PACK-RAT”
“endorse PACK-RAT Moving Services and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage predominantly receives negative feedback, with complaints about fraudulent activities, unprofessional conduct, and ineffectual management, despite a few positive remarks on staff professionalism and handling changes.
Recent Reviews Mention...
“exhibited a level of professionalism”
“professional staff”
“fraudulent and incompetent company”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally falls short in adequately addressing and resolving customers' issues, with very few exceptions where they acted promptly.
Recent Reviews Mention...
“no one helped with the account access issue”
“insurance denied reimbursement”
“offered less than 10% refund for the issues”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers experiencing significant issues leading to damaged or improperly delivered goods, while others praise the service for delivering furniture and belongings in excellent condition without any damage or missing items.
Recent Reviews Mention...
“handled my move with great care”
“careful with my belongings”
“destroyed our goods/furniture”
Customer Insights
Cost: $ 1073.00 from 4 reviews
Interstate Move Duration: 13 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
San Marcos Moving Services
Nearby Cities
