Ninja Movers is a full-service moving company that has been serving the San Francisco Bay Area and Silicon Valley since 1998. A fully licensed and insured mover, Ninja offers a wide range of moving services including local, long-distance, and office & corporate moves, as well as storage services. Ninja promises a "nicer way to move" with customized moving packages and exceptional customer care. You can even book last-minute next-day service or take advantage of the company's flexible scheduling. If you're looking for other movers in San Jose, CA, feel free to check out our directory page.
Ninja Movers
Good
based on 2716+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ninja Movers
Additional Cities Served: Fremont, Sunnyvale, Santa Clara, San Mateo, Livermore, Redwood CityShow More >
California Moving License
Revoked
Last Checked: 12/06/24USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 09/10/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Ninja Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.45/10
Nationwide Average: 8.44/10
Ninja Movers generally exceeds expectations with high praise for their professionalism and efficiency, although there are a few significant complaints about service quality and experiences.
Recent Reviews Mention...
“stressful move and charged much more than quoted”
“great work by movers”
“Movers were high and rude.”
2. Punctuality
8.43/10
Nationwide Average: 8.07/10
Ninja Movers generally demonstrates strong performance and reliability in arriving on time, despite a few instances of delays and scheduling issues.
Recent Reviews Mention...
“arrived right on time”
“able to get there right after 10am”
“Team arrived three hours late”
3. Affordability
6.98/10
Nationwide Average: 7.69/10
Ninja Movers presents a largely positive image with the majority of customers finding their prices very reasonable and competitive, despite a handful of customers experiencing dissatisfaction due to overcharging and discrepancies between quotes and final charges.
Recent Reviews Mention...
“far above any other quote I got”
“got charged 66% more than the quoted price”
“expensive”
4. Communication
7.32/10
Nationwide Average: 7.53/10
Ninja Movers has a mixed performance, with numerous instances of excellent, detailed, and responsive interactions counterbalanced by significant complaints regarding rudeness, miscommunications, and poor follow-through.
Recent Reviews Mention...
“transferred 4 different times”
“Rude when called out on being high.”
“Jay's reassurances were not met by action”
5. Stick to Prices
5.34/10
Nationwide Average: 5.99/10
Ninja Movers has mixed feedback, with numerous customers expressing dissatisfaction over being charged more than the initial quote, but a significant number also praise the company for honesty and not having any hidden fees or surprises in pricing.
Recent Reviews Mention...
“initially told fixed price but ended up being hourly”
“charged 66% more than the quoted price”
“did not stick to quoted prices”
6. Speed
8.99/10
Nationwide Average: 8.58/10
Ninja Movers generally receives high praise for their quick and efficient service, though there are a few instances of dissatisfaction due to delays and perceived slow work.
Recent Reviews Mention...
“slow”
“very quick on getting everything off the truck”
“efficient during the move”
7. Friendliness
8.83/10
Nationwide Average: 8.91/10
Ninja Movers generally receives high praise for their professionalism, courtesy, and positive demeanor, despite a few reports of rudeness.
Recent Reviews Mention...
“Movers were rude.”
“were very professional, friendly”
“very personable”
8. Will Hire Again
8.13/10
Nationwide Average: 8.18/10
Ninja Movers generally receives strong endorsement, with many customers expressing high satisfaction and a firm intent to use their services in the future, despite a few having negative experiences.
Recent Reviews Mention...
“poor experience from the get-go”
“Never again. Don't do it.”
“would not hire again”
9. Professionalism
8.29/10
Nationwide Average: 8.31/10
Ninja Movers generally receives high praise for their professional conduct and efficiency during moves, though there are notable instances of unprofessional behavior and complaints.
Recent Reviews Mention...
“unprofessional and yelled at me”
“unprofessional”
“Unprofessional behavior during the move.”
10. Conflict Handling
5.52/10
Nationwide Average: 4.07/10
Ninja Movers demonstrates a marked inconsistency, with numerous instances of unsatisfactory resolutions for damaged or missing items, contrasted by several accounts of proactive and accommodating responses to issues, emphasizing a polarized customer experience.
Recent Reviews Mention...
“Offered a conditional waiver, but did nothing else.”
“did not right the wrong of missing items”
“does not seem willing to right a wrong”
11. Precision & Care
8.1/10
Nationwide Average: 8.01/10
Ninja Movers generally receives high praise for their meticulous and careful handling, although there have been notable instances of carelessness resulting in damage and loss.
Recent Reviews Mention...
“furniture was damaged”
“took great care with fragile stuff”
“took wonderful care of all of our stuff”
Customer Insights
Cost: $ 1130.00 from 9 reviews
Hourly Minimum: 3 hours from 7 reviews
Local Move Duration: 4.5 hours from 41 reviews
Interstate Move Duration: 10 days from 11 reviews
Great Crew Members
| Alex | careful attention to small details |
| Lyndon, Osainu, Edgar | took great care and wrapped furniture well |
| Leeroy, Thai, Osamu | Leeroy, Thai, and Osamu were professional, friendly, and quick |
| Edgar, Osamu | Edgar moved me both times and worked great, Osamu for future move |
| Edgar, Osamu, Ronald | they got us moved within hours |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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