Southwest Movers is a locally owned and operated San Jose moving company that has been in business since 1992. With over 25 years of experience, this mover guarantees quality service at affordable prices. It specializes in residential and commercial moves across town and across the country, with customers coming from all 48 contiguous states. Known for its excellent customer service, Southwest Movers maintains consistent communication with clients to ensure they stay updated about their move. It provides free quotes before any work begins, and it has no hidden fees or added costs, such as fuel surcharges or packing materials. As an experienced service provider in Santa Cruz, CA's moving industry, Southwest Movers is BBB-accredited. All its employees are licensed, trained, and experienced, ensuring your belongings are in safe hands when you contract this company for your next relocation.
Southwest Movers
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
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Summarized Review of Southwest Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Southwest Movers is highly regarded for their professionalism, efficiency, and exceptional moving experience, with numerous customers expressing strong satisfaction and recommending their services despite a few instances of dissatisfaction.
Recent Reviews Mention...
“excellent communication and highly recommend their service”
“fantastic job with our move”
“best move”
2. Punctuality
Nationwide Average: 8.07/10
Southwest Movers consistently shows up on time and is often commended for their promptness and timeliness by customers.
Recent Reviews Mention...
“punctual”
“on time for the move”
“Quick and on time”
3. Affordability
Nationwide Average: 7.69/10
Southwest Movers is generally perceived as offering reasonable and fair pricing, alongside some grievances about being expensive, which seem to be the minority opinion.
Recent Reviews Mention...
“pricing is very reasonable”
“reasonably priced”
“Price was fair”
4. Communication
Nationwide Average: 7.53/10
Southwest Movers is consistently praised for their excellent, clear, and responsive interactions with clients, although a few isolated reports mention issues with professionalism and responsiveness during problem resolution.
Recent Reviews Mention...
“excellent communication from Mandy and Joe”
“pleasure to work with from the scheduling aspect”
“responsive in answering questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Southwest Movers generally maintains the integrity of their initial quotes with transparency and honesty, although there are a few instances of deviation from quoted prices and unexpected charges.
Recent Reviews Mention...
“did it nearly at quoted price”
“did not stick to the quoted price”
“was upfront with pricing”
6. Speed
Nationwide Average: 8.58/10
Southwest Movers generally receives high praise for being extremely efficient and quick, though there are a couple of isolated instances where customers felt the move took longer than necessary.
Recent Reviews Mention...
“super efficient and moved out in less than 2.5 hours”
“Fast and professional”
“Quick move”
7. Friendliness
Nationwide Average: 8.91/10
Southwest Movers is consistently praised for their sociable and courteous team, with customers expressing satisfaction with the pleasant, helpful, and professional demeanor of the crew, though there is a single mention of rudeness.
Recent Reviews Mention...
“they were a pleasure to work with”
“sociable, amazing”
“Friendly crew”
8. Will Hire Again
Nationwide Average: 8.18/10
Southwest Movers receives overwhelmingly positive feedback from customers who consistently express a high likelihood of using their moving services in the future, though a few dissatisfied voices mention they would not rehire due to negative experiences.
Recent Reviews Mention...
“will continue to use their service for every move and highly recommend”
“will book them again in the future”
“would be using Southwest Movers again”
9. Professionalism
Nationwide Average: 8.31/10
Southwest Movers receives overwhelming praise for their exceptional service and professionalism, although there are a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“Santi and his team were great”
“amazing team”
“Fast and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Southwest Movers has received mixed feedback with instances of poor complaint handling and unprofessional conduct, but there are also reports of them honoring their commitments by issuing refunds for service delays.
Recent Reviews Mention...
“Disappointed by the way the claim was handled”
“Joe refunded the delayed delivery as promised”
“complaints met with yelling and insults”
11. Precision & Care
Nationwide Average: 8.01/10
Southwest Movers generally demonstrates exceptional attention to detail and protection of customers' belongings, with numerous reviews praising their careful wrapping and moving practices, though a few instances of damage were reported.
Recent Reviews Mention...
“wrapped furniture and took extra care of antiques”
“very careful with our furniture”
“carefully moved everything”
Customer Insights
Cost: $ 1413.00 from 3 reviews
Local Move Duration: 4 hours from 5 reviews
Great Crew Members
| Joe, Juan, Rick | super efficient and got everything moved quickly |
| Santi | Santi and his team were great |
| Mandy, Santiago 'Santi' | put at ease by Mandy, efficient and sociable team lead by Santi |
| Santiago | managed them very well |
| Santiago | Santiago did a great job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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