PODS Moving & Storage has been in the moving and storage industry for nearly 25 years. The company is based in Santa Barbara, California, with over 245 Storage Center locations servicing 46 states and 6 provinces. They also provide international services in Canada, Australia, and the United Kingdom. PODS offers personalized moving and storage solutions tailored to customers' unique needs, specifically for long-distance moves. Their services include portable storage containers, packing supplies, moving help, car shipping, and connections to local labor providers. They are known for their innovative PODZILLA hydraulic system that helps move containers on and off trucks while keeping belongings level. The company is recognized for its flexible and convenient services, with Move.org naming PODS as the best moving and storage container company of 2023. If you are considering a move and would like to look into other options, you might want to review the Santa Maria, CA's top-rated movers.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Lompoc, Atascadero, Arroyo Grande, Grover Beach, Morro Bay
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with many customers reporting excellent experiences and great service, while a significant number also describe severe dissatisfaction and numerous issues.
Recent Reviews Mention...
“great experience with PODS!”
“staff was very efficient”
“Everything needed to move was available”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage displays a mix of on-time deliveries and significant delays, indicating inconsistency in their schedule adherence.
Recent Reviews Mention...
“The POD arrived and departed on time”
“Pods was not accommodating with schedule changes”
“Driver called ahead for drop-off, showing good punctuality”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews but leans towards negative experiences, with customers finding their services ranging from reasonably priced to unjustly expensive and burdened with additional costs.
Recent Reviews Mention...
“reasonably priced”
“paid literal thousands, not worth it”
“Booking and price were highly praised”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences varied significantly, with customers expressing both high praise for friendliness, helpfulness, and quick responses, and strong dissatisfaction regarding misleading information, lack of response, and poor interdepartmental communication.
Recent Reviews Mention...
“extremely friendly and helpful”
“Informative videos were a must-watch”
“communication was poor and misleading”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes, leading to numerous complaints of unexpected charges and inadequate customer service.
Recent Reviews Mention...
“was told no additional charges then charged $300+”
“No mention of price change, so assuming stuck to quoted price”
“charged wrong card despite update”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives negative feedback due to significant delays and an overall lack of promptness, despite an isolated report of quick service.
Recent Reviews Mention...
“took over two months for the move”
“movers were quick”
“massive delay in delivery shows lack of speediness”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage has mixed reviews with instances of extremely friendly staff and unpleasant customer service experiences.
Recent Reviews Mention...
“extremely friendly and helpful”
“Drivers were so pleasant to deal with”
“Driver was friendly but Rose's communication was negative”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives a deeply mixed reaction, with many customers either highly endorsing or explicitly renouncing their intentions to use the service again due to varying experiences.
Recent Reviews Mention...
“would use them again and again”
“These guys are great”
“This company has it dialed”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has largely been critiqued for its lack of professionalism, despite a few instances of positive feedback.
Recent Reviews Mention...
“Most positive, professional team”
“lack of professionalism in handling situation”
“Crew was professional but Rose's handling reduced the score”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally demonstrates a strong inconsistency, with few attempts to sincerely address and rectify customer issues being overshadowed by numerous accounts of unrectified errors and poor customer service.
Recent Reviews Mention...
“did not attempt to rectify any issues”
“Driver fixed the jammed door but communication was poor”
“Attempted to fix door issue but poor communication overshadowed effort”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage appears to have highly inconsistent experiences, ranging from perfect care of items to significant damage and loss.
Recent Reviews Mention...
“Didn't lose or break anything”
“dropped our POD damaging items”
“furniture was clearly damaged”
Customer Insights
Cost: $ 1471.00 from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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