Careful Moving & Storage is a professional moving company based in Santa Rosa, offering services in Sonoma, Marin, Mendocino, and Napa Counties since 1963. They provide a range of services including local and long-distance moving, commercial and residential moving, 24-hour operations, freight shipping, partial or full packing and unpacking, and long and short-term storage. The company also specializes in piano moving, antique restoration storage, furniture and sofa disassembly, and crating of fine art, marble, and antiques. Careful Moving & Storage is known for its exceptional customer service, well-trained uniformed personnel, and its commitment to giving customers a great moving experience.
Careful Moving & Storage
based on 543+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Careful Moving & Storage
Additional Cities Served: Napa, Petaluma, Rohnert Park, Windsor, Ukiah, LarkspurShow More >
Moving Services
- Local Moving Services
- Long Distance Moving Services
- Storage Services
- Professional Packing
- Office Moving
- International Moving
- Crating
- Safe Moving
- Containerized, TempControlled Storage
- Receiving & Tempstorage for designers, hospitals, contractors, etc.
California Moving License
Active
Last Checked: 12/10/24USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Careful Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.1/10
Nationwide Average: 8.44/10
Careful Moving & Storage receives mixed testimonials, with many customers expressing satisfaction and commendation for their service, yet a significant minority report dissatisfaction due to damaged goods and unprofessional behavior.
Recent Reviews Mention...
“highly recommend Careful Movers”
“Awesome service and would use them again”
“Great work by movers”
2. Punctuality
6.47/10
Nationwide Average: 8.07/10
Careful Moving & Storage generally maintains a positive record of being on time, though there are noteworthy instances of delays and miscommunications.
Recent Reviews Mention...
“were prompt and on time”
“They were timely”
“at the promised time”
3. Affordability
7.37/10
Nationwide Average: 7.69/10
Careful Moving & Storage is generally viewed positively for offering reasonable and often lower-than-expected prices, though a few customers have raised concerns about pricing discrepancies and unexpected charges.
Recent Reviews Mention...
“Very reasonable prices”
“felt company had the best pricing”
“gave away durable medical equipment for free”
4. Communication
6.07/10
Nationwide Average: 7.53/10
Careful Moving & Storage shows a significant divide in customer experiences, with many praising their responsiveness and clear communication, while a notable number of others criticize their lack of follow-up and difficulty in establishing contact.
Recent Reviews Mention...
“customer service is amazing”
“Very good communication”
“not returning calls, poor handling of situation”
5. Stick to Prices
6.19/10
Nationwide Average: 5.99/10
Careful Moving & Storage generally receives commendation for being honest, fair, and often under or on budget, though there are several instances of dissatisfaction due to unexpected charges and discrepancies.
Recent Reviews Mention...
“refused to refund for additional time”
“informed me of any extra charges so I could budget”
“estimate was just about spot on”
6. Speed
7.22/10
Nationwide Average: 8.58/10
Careful Moving & Storage generally receives praise for quick and efficient service, though a few reviews highlight instances of delays and perceived lack of effort.
Recent Reviews Mention...
“half-assed entire move”
“got our belongings into the house very quickly”
“moved out faster than estimated”
7. Friendliness
8.85/10
Nationwide Average: 8.91/10
Careful Moving & Storage consistently demonstrates a highly personable and courteous approach, with the vast majority of reviews praising the crew's kind, respectful, and professional demeanor, though there are minor instances of dissatisfaction related to behavior and professionalism.
Recent Reviews Mention...
“personable crew”
“Wyatt was absolutely helpful and cared”
“they are friendly”
8. Will Hire Again
6.68/10
Nationwide Average: 8.18/10
Careful Moving & Storage appears to have a strong base of satisfied customers who would highly recommend and rehire them, despite a notable segment expressing significant dissatisfaction and unwillingness to use their services again.
Recent Reviews Mention...
“would highly recommend and hire again”
“will be my first call if I ever need a mover”
“Definitely use them again”
9. Professionalism
7.26/10
Nationwide Average: 8.31/10
Careful Moving & Storage receives mixed feedback but predominantly positive remarks highlighting their courtesy, experience, and hardworking attitude, though there are notable instances of unprofessional conduct.
Recent Reviews Mention...
“professional and courteous”
“Experienced, professional, and thorough”
“crew was very professional”
10. Conflict Handling
2.84/10
Nationwide Average: 4.07/10
Careful Moving & Storage seems largely unresponsive and frequently uncooperative, although there are rare instances where individuals have gone above and beyond to resolve issues.
Recent Reviews Mention...
“refused to refund and did not own the mistake”
“Sam went up and beyond for me”
“refused to compensate for damages and did not acknowledge mistakes”
11. Precision & Care
7.02/10
Nationwide Average: 8.01/10
Careful Moving & Storage mostly receives high praise for their meticulous and respectful handling of belongings, though there are notable instances of significant damage and carelessness that detract from their overall performance.
Recent Reviews Mention...
“were careful with my items”
“all of my items arrived in perfect condition”
“handled our stuff with care”
Great Crew Members
| Wyatt, Roy, Cody | exceeded expectations and top of their game |
| Wyatt | Wyatt was absolutely helpful and cared even though it wasn't his responsibility |
| Grant, Robert | Professional and excellent work led to recommendation |
| Robert, Grant | they saved the day for me |
| Sam, Cody, Tyler | Sam was kind and went above and beyond, Cody and Tyler were quick and friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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