PODS Moving & Storage has been in business for nearly 25 years, pioneering the concept of portable storage containers. The company is based in the United States and has an international presence in Canada, Australia, and the United Kingdom. With over 3,000 associates and 245+ Storage Center locations servicing 46 states and six provinces, PODS provides moving and storage solutions for residential and business customers. Their services include local and long-distance moving, on-site storage, storage at their facilities, packing and loading assistance, moving supplies, and car shipping. PODS is known for its flexibility, convenience, and personalized support for a hassle-free moving experience.
PODS Moving & Storage
based on 248+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Petaluma, Novato, Rohnert Park, Windsor, Healdsburg, SonomaShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving Help
- Moving and Storage Supplies
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.56/10
Nationwide Average: 8.44/10
PODS Moving & Storage has received predominantly negative feedback from customers, with complaints about pricing, customer service, and delivery, though a few reviews praise their service as impressive or brilliant.
Recent Reviews Mention...
“long delay diminishes overall service quality”
“Just a great experience”
“biggest mistakes of my life”
2. Punctuality
6.13/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles to deliver and pick up on time, as evidenced by multiple instances of missed appointments and delays.
Recent Reviews Mention...
“promised 4 days, took almost a month”
“arrived on time, dropped off and picked up on time”
“PODS was timely”
3. Affordability
5.61/10
Nationwide Average: 7.69/10
PODS Moving & Storage generally disappoints customers with high prices and perceived lack of value, despite occasional praise for unexpected discounts or lower-than-expected costs.
Recent Reviews Mention...
“price was competitive”
“half the price of other moving companies”
“competitive pricing”
4. Communication
5.68/10
Nationwide Average: 7.53/10
PODS Moving & Storage generally faces criticism for delayed information conveyance, unsatisfactory customer support, and significant challenges in navigating their services, despite a few positive remarks about proactive communication and helpful staff encounters.
Recent Reviews Mention...
“local staff great, phone support not good”
“every communication should be transparent”
“excellent customer service”
5. Stick to Prices
2.71/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally fails to meet expectations, often overcharging or deviating significantly from their initial quotes, aside from a rare instance of adhering to their commitments.
Recent Reviews Mention...
“charged in error for additional storage.”
“believe that is because I have been overcharged”
“poor disclosure of actual cost”
6. Speed
6.36/10
Nationwide Average: 8.58/10
PODS Moving & Storage has consistently demonstrated a significant lack of punctuality, with delays in making the POD available and deliveries taking twice as long as expected.
Recent Reviews Mention...
“took much longer than promised”
“Fast, easy delivery”
“POD loaded in less than 2 hours”
7. Friendliness
8.31/10
Nationwide Average: 8.91/10
PODS Moving & Storage demonstrates mixed experiences ranging from highly commendable interactions with sales personnel and delivery staff to significant dissatisfaction with customer service and driver attitude.
Recent Reviews Mention...
“Rick was very helpful”
“Rick is a mellow and nice guy”
“drivers are friendly”
8. Will Hire Again
5.97/10
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with numerous customers expressing they would not use or recommend the service again, despite a few positive exceptions.
Recent Reviews Mention...
“would not want to experience long delay again”
“never ever want to do business with PODS again.”
“recommend this company and would hire again”
9. Professionalism
6.19/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with instances of professional conduct by the delivery tech being overshadowed by numerous complaints about poor work ethics, frustrating customer service, and terrible billing practices.
Recent Reviews Mention...
“were professional throughout”
“process was professional”
“blown away by the service”
10. Conflict Handling
1.93/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally lacks responsiveness and accountability, often refusing to rectify mistakes or offer solutions, with a rare occasion of action following customer feedback.
Recent Reviews Mention...
“did not correct the problem after many opportunities.”
“refusal to rectify mistakes”
“Delayed delivery due to a driver shortage”
11. Precision & Care
5.71/10
Nationwide Average: 8.01/10
PODS Moving & Storage has mixed reviews, with some customers reporting excellent service with no damages, while others have experienced significant issues, including damage to properties.
Recent Reviews Mention...
“had to leave items behind due to smaller container”
“Damaged neighbor's building and refused to discuss”
“not one thing was broken or damaged”
Customer Insights
Cost: $ 3598.00 from 4 reviews
Interstate Move Duration: 16 days from 3 reviews
Great Crew Members
| Ricky | great with our tricky drop off location |
| Kris | Kris was amazing, friendly, patient, and skilled |
| Rick Cruz | appreciated his helpful attitude |
| Rick | Easy delivery and retrieval worked really well |
| Kris | container was PERFECTLY placed |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
3000 S Dutton Ave, Santa Rosa, CA, 95407
(877) 770-7637
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