Gentle Giant Moving Company has been in business for over 40 years and offers a full range of moving, storage, and packing services for residential and commercial customers. With 20 locations across the United States, they cater to both local and long-distance moving needs. Serving locations like South San Francisco, CA, customers are assigned a dedicated Move Coordinator to ensure smooth and stress-free moves. The company prides itself on its highly trained, competent staff, competitive pricing, and ethical, professional practices. Their services include local and long-distance moving, piano moving, commercial moving, storage facilities, packing and unpacking, and moving box delivery.
Gentle Giant Moving Company
Superb
based on 631+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Gentle Giant Moving Company
Additional Cities Served: South San Francisco, San Bruno, Pacifica, Burlingame, San Carlos, BelmontShow More >
Moving Services
- Long Distance Moving
- Commercial Moving
- Local Moving
- Packing & Unpacking
- Moving Box Delivery
- Piano Moving Services
- Storage Facilities
- Craning & Specialty Moving
- White Glove Moving
- Personal Move Coordinators
California Moving License
Active
Last Checked: 12/06/24USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 09/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Gentle Giant Moving Company
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.42/10
Nationwide Average: 8.44/10
Gentle Giant Moving Company consistently receives high praise for their professional, meticulous, and hardworking service, outweighing the minimal criticism about efficiency and overbooking concerns.
Recent Reviews Mention...
“everything fit perfectly, I'm so impressed”
“great experience with the Gentle Giant team”
“great overall experience with the moving service”
2. Punctuality
9/10
Nationwide Average: 8.07/10
Gentle Giant Moving Company consistently demonstrates exceptional on-time performance and responsiveness, ensuring schedules are adhered to and any potential delays are communicated effectively.
Recent Reviews Mention...
“showed up right on the scheduled time”
“scheduling was easy and communicative”
“they were on time”
3. Affordability
8.98/10
Nationwide Average: 7.69/10
Gentle Giant Moving Company is highly regarded by customers for providing reasonable and accurate quotes, offering services that represent good value for money, and being perceived as worth every penny spent despite being more expensive than some alternative options.
Recent Reviews Mention...
“got a reasonable and accurate quote”
“services were on the higher end but well worth it”
“final invoice for the move came in at 20% below the initial estimate”
4. Communication
8.74/10
Nationwide Average: 7.53/10
Gentle Giant Moving Company generally excels in responsiveness, organization, and customer service, making the moving process easy and stress-free for most clients.
Recent Reviews Mention...
“great communication with Ed Fallon and Terrence Fitzpatrick”
“booking coordinator was communicative and thorough”
“move coordinator responded immediately whenever contacted”
5. Stick to Prices
7.76/10
Nationwide Average: 5.99/10
Gentle Giant Moving Company generally excels at providing accurate estimates and sticking to them, though there are a few reports of charging above the estimate.
Recent Reviews Mention...
“final cost matched the estimate accurately”
“quoted for 6 hours and move took 4 hours”
“they charged 50% above the estimate”
6. Speed
9.54/10
Nationwide Average: 8.58/10
Gentle Giant Moving Company receives overwhelmingly positive feedback for their quick, efficient, and hard-working moving teams, consistently completing moves ahead of schedule and demonstrating exceptional dedication by running and working tirelessly, with only rare mentions of delays.
Recent Reviews Mention...
“very efficient and detail oriented when packing”
“move was quick and stress-free”
“nice, efficient and super strong crew led to a smooth move”
7. Friendliness
9.7/10
Nationwide Average: 8.91/10
Gentle Giant Moving Company consistently surpasses expectations with their crew being frequently described as incredibly pleasant, professional, courteous, and going above and beyond to accommodate customers in a friendly, enthusiastic, and personable manner.
Recent Reviews Mention...
“all were very friendly and great to work with”
“the guys were friendly”
“crew was delightful and accommodating”
8. Will Hire Again
9.13/10
Nationwide Average: 8.18/10
Gentle Giant Moving Company overwhelmingly enjoys strong positive sentiment from clients, highlighting their satisfaction and intent to reuse the services.
Recent Reviews Mention...
“would definitely use Gentle Giant again”
“would definitely hire them again”
“would definitely hire this company again”
9. Professionalism
9.45/10
Nationwide Average: 8.31/10
Gentle Giant Moving Company is overwhelmingly described as professional, courteous, and efficient, providing a high level of service that impresses customers through their care, work ethic, and thorough preparation, despite isolated instances of productivity issues when unsupervised.
Recent Reviews Mention...
“great job unloading and reassembling furniture”
“they were professional”
“crew was professional and kind”
10. Conflict Handling
7.22/10
Nationwide Average: 4.07/10
Gentle Giant Moving Company demonstrates a strong commitment through various responsive actions, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“accommodated rescheduling due to Covid willingly”
“quality control person returned the painting personally”
“willingness to accommodate all my needs during busy season”
11. Precision & Care
9.38/10
Nationwide Average: 8.01/10
Gentle Giant Moving Company overwhelmingly impresses its customers with meticulous attention to detail and an evident commitment to ensuring the safety and integrity of their possessions, with feedback highlighting their careful wrapping, caution, and special care for challenging items.
Recent Reviews Mention...
“not a mark on the wall or stairs”
“handled items carefully”
“meticulous in wrapping everything”
Customer Insights
Local Move Duration: 4 hours from 7 reviews
Great Crew Members
| Ed Fallon, Terrence Fitzpatrick, Kenzo Hafoka, Taulupe Latu, Rayshawn Ward, Andres Ruiz, Eduardo Melendez, Justin Manalo, Mark Harvey, Mark Moloney | great communication and efficient work |
| Ray, Alex, Andres | the crew was amazing, nice, efficient and super strong |
| Alex, Aidan | went above and beyond during the move |
| Ray, Dominick | friendly, prompt, efficient, and very professional |
| Matt | Matt and his team saved me today |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Gentle Giant Moving Company
361 Swift Ave, South San Francisco, CA, 94080
(415) 544-7000
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