Established as a student-run enterprise at Duke University in 1999, Collegeboxes is now a division of U-Haul, offering full-service storage and shipping services tailored to the needs of thousands of college students across the United States. The company is renowned for picking up and delivering belongings right from student dorms and for providing affordable student shipping services. Moreover, they excel in offering international shipping via FedEx. They also provide their customers with outstanding services like online account management, barcode tracking with live updates, and declared valuation protection. Endorsed by several school administrators, Collegeboxes is also known for providing a unique Supply Kit to facilitate the moving process. Prioritizing sustainability, the company uses reusable moving boxes and reduces CO2 emissions by replacing individual passenger vehicles with one Collegeboxes truck on campus. Discover more about our Sunnyvale, CA moving services.
Collegeboxes at U-Haul Storage of Santa Clara
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Collegeboxes at U-Haul Storage of Santa Clara
Additional Cities Served: Santa Clara, Milpitas
Moving Services
- College Moving and Storage Service
- Student Shipping Service
- Shipping and Storage for Study Abroad Students
- Dorm Room Delivery Service
- Direct Shipping Service
- International Shipping Service
- Pickup and Delivery Service
- Barcode Tracking & Live Updates Service
- Declared Valuation Protection Service
- Supply Kit Provision including Packing Materials (Moving Easier with a Collegeboxes Supply Kit)
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Summarized Review of Collegeboxes at U-Haul Storage of Santa Clara
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Collegeboxes at U-Haul Storage of Santa Clara has a polarized reputation with numerous customers describing exceptional service and satisfaction while a significant portion reports severe dissatisfaction and critical issues.
Recent Reviews Mention...
“very positive experience”
“excellent service”
“really great place and very satisfied”
2. Punctuality
Nationwide Average: 8.07/10
Collegeboxes at U-Haul Storage of Santa Clara significantly underperformed, with customers experiencing unexpected delays, last-minute changes, and long wait times.
Recent Reviews Mention...
“I was 35 minutes late due to a long line wait.”
“took 20-30 minutes per client”
“never sent confirmations and scheduled too late.”
3. Affordability
Nationwide Average: 7.69/10
Collegeboxes at U-Haul Storage of Santa Clara receives mixed reviews, with customers praising their low prices and value for money, while others feel overcharged or misled by pricing discrepancies.
Recent Reviews Mention...
“Value for money is top marks.”
“I am being charged $180 instead of $85.”
“not too expensive depending on the move distance”
4. Communication
Nationwide Average: 7.53/10
Collegeboxes at U-Haul Storage of Santa Clara appears to have starkly mixed reviews, with several customers praising their attentiveness and professionalism, while many others criticize their customer service as rude, unhelpful, and poorly managed.
Recent Reviews Mention...
“very easy to talk to them”
“spent time answering my questions”
“very helpful to show storage and truck rental process”
5. Stick to Prices
Nationwide Average: 5.99/10
Collegeboxes at U-Haul Storage of Santa Clara largely disappoints customers, with frequent complaints about prices being higher than agreed upon, charges for unagreed services, and instances of dishonest billing, despite a rare occurrence of charging less than quoted.
Recent Reviews Mention...
“The employee did not stick to the quoted price.”
“charges for services never agreed to or not in contract.”
“price lower than quoted made me happy”
6. Speed
Nationwide Average: 8.58/10
Collegeboxes at U-Haul Storage of Santa Clara receives mixed reviews, ranging from complaints about an extremely long duration to move to praise for being quick.
Recent Reviews Mention...
“Move was fast”
“employee took an extremely long time to move.”
“Quick”
7. Friendliness
Nationwide Average: 8.91/10
Collegeboxes at U-Haul Storage of Santa Clara receives mixed feedback, with numerous customers appreciating the helpful and nice staff, while several others found the employees to be rude, disrespectful, and unprofessional.
Recent Reviews Mention...
“staff was really good, delivery driver was very chill”
“wonderful staff, very helpful”
“really great place and very helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Collegeboxes at U-Haul Storage of Santa Clara has received a mixed response, with several customers expressing strong dissatisfaction and a pledge not to use their services again, while others have shown great appreciation and intent to return.
Recent Reviews Mention...
“would have a very positive experience again”
“thanks for excellent service”
“very satisfied with this place”
9. Professionalism
Nationwide Average: 8.31/10
Collegeboxes at U-Haul Storage of Santa Clara receives mixed but predominantly negative feedback, highlighting instances of unprofessionalism and poor management, despite a few positive comments about individual staff members' professionalism.
Recent Reviews Mention...
“staff at the counter was very professional”
“helpful to show storage and where room is located”
“guy on the phone was so rude and unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
Collegeboxes at U-Haul Storage of Santa Clara demonstrably lacks commitment, as evidenced by their consistent disregard for customer complaints, failure to honor agreements, and an overall apathy towards resolving issues.
Recent Reviews Mention...
“They are not willing to honor the quoted price.”
“shrugs off customer issues, implying no effort to right wrongs.”
“manager lacks empathy and de-escalation skills”
Great Crew Members
| Micheal, Tony | spent time answering questions before closing |
| Angelica | Angelica went above and beyond to assist |
| Alex | Alex is amazing, patient, understanding, and professional |
| Tina | Tina was professional, compassionate, and prompt |
| Tom | Tom provided great advice and service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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