Upland Self Storage is a part of StorAmerica Management, which has been providing self-storage services since 1999. Based in Irvine, California, the company owns and operates over 75 properties across California, Arizona, and Nevada, with a total of 4.9 million square feet of space. Known for its robust customer service relationship, it also extends its services as an option amongst the movers in Upland, CA. StorAmerica offers month-to-month leases, vehicle, boat, and RV storage, and online rental services. The company holds an 'A+' Better Business Bureau accreditation and offers convenient amenities, such as free moving trucks and an extensive Storage Guide to assist customers in selecting the appropriate storage unit.
Upland Self Storage
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About Upland Self Storage
Additional Cities Served: Claremont
Moving Services
- Monthly Rentals
- RV/Boat Storage
- Business Storage
- Protection Plan
- Packing Supplies
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Summarized Review of Upland Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Upland Self Storage receives predominantly high praise for its customer service, professionalism, and cleanliness despite a few negative experiences related to maintenance issues.
Recent Reviews Mention...
“gave it the lowest rating due to negative experience”
“gave no stars due to rat infestation”
“very disappointing and had to remove my belongings”
2. Affordability
Nationwide Average: 7.69/10
Upland Self Storage is highly regarded for its competitive and reasonable prices, with customers frequently noting the company's transparent, fair, and great rates.
Recent Reviews Mention...
“decent rate makes it affordable”
“best prices around”
“have competitive rates”
3. Communication
Nationwide Average: 7.53/10
Upland Self Storage demonstrates an overwhelmingly positive approach and effectiveness, overshadowed only by rare instances of clients facing difficulties in claim updates.
Recent Reviews Mention...
“can't get a status on my claim”
“never an answer for my claim status”
“Helpful customer service”
4. Friendliness
Nationwide Average: 8.91/10
Upland Self Storage consistently impresses with its comfortable atmosphere and staff, highlighted by individuals like Julie and Yuliana, who are noted for their particularly welcoming and helpful demeanor, signaling an unequivocally positive perception of the company's approach to customer interaction.
Recent Reviews Mention...
“Make you feel comfortable”
“Julie is very friendly”
“they are friendly”
5. Will Hire Again
Nationwide Average: 8.18/10
Upland Self Storage overwhelmingly receives positive reviews for its services, indicating that a significant majority of customers would recommend and reuse their storage solutions.
Recent Reviews Mention...
“never allow my things to be stored here again”
“will never allow my things stored here again”
“Super easy process”
6. Professionalism
Nationwide Average: 8.31/10
Upland Self Storage generally delivers outstanding service with numerous accolades for their professional conduct, though there is a solitary complaint regarding indifference towards customer's belongings.
Recent Reviews Mention...
“Very professional in explaining the process”
“employees that don't care about customer's belongings”
“Yuliana was very professional”
7. Conflict Handling
Nationwide Average: 4.07/10
Upland Self Storage generally struggles, with multiple complaints about their failure to assist in claims and unresolved issues, though efforts by an employee named Yuliana Benitez to rectify situations shine as a notable exception.
Recent Reviews Mention...
“no help with the claim process”
“can't provide me with a reference number or anything”
“did not resolve the rat problem as promised”
8. Precision & Care
Nationwide Average: 8.01/10
Upland Self Storage has received negative feedback due to rat damage and indications of inadequate care, such as rat droppings among stored items.
Recent Reviews Mention...
“rats damaged my items”
“rats damaged most of my things”
“rat droppings imply items not handled with care”
Great Crew Members
Julie | Julie informed about the one-time truck use policy. |
Julie | very friendly, organized and professional |
Eleanor | Thanks for everything Eleanor! |
Julie | Julie made the process easy and was helpful |
Julie | Julie was very helpful and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
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Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Upland Moving Services
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