The company, 1-800-PACK-RAT Moving and Storage, offers a range of services such as local and long-distance moving solutions, on-site storage solutions, and secure warehouse storage solutions. The firm claims to make moving and storage services convenient, secure, and affordable. Their all-steel, portable storage, and moving containers ensure the safety and security of customer items. Additionally, they offer a nationwide network of over 65 secure warehouse storage facilities. The company simplifies moving by delivering a portable moving container to clients, allowing them to pack at their own pace before picking it up and transporting it to the desired location. With a focus on customer service, they compare favorably with a variety of Sacramento, CA moving companies. The about us and services pages were not successfully crawled.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Elk Grove, West Sacramento, Dixon
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage seems to predominantly provide unsatisfactory service experiences punctuated by a few highly satisfied customer feedbacks.
Recent Reviews Mention...
“great work by movers”
“Awful company, do not ever use”
“terrible experience”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with on-time deliveries and pickups, though there are a few instances of commendable punctuality.
Recent Reviews Mention...
“they didn't show up as promised”
“Delivered pod later than scheduled.”
“container was NEVER delivered”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with complaints about fees for company mistakes and inflated prices for additional units, but also praise for competitive pricing and significant cost savings over competitors.
Recent Reviews Mention...
“there half the price of the other guys”
“extremely expensive due to high monthly costs”
“Price was much worse than Pods”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews, with several customers highlighting poor customer service, long wait times, and lack of callbacks, despite some reports of good interactions and responsive service.
Recent Reviews Mention...
“they have a poor customer service policy”
“can't get no one on the phone”
“Communication was poor regarding updates.”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage has multiple reports of unforeseen charges and not honoring initial agreements, although there are rare instances of satisfaction with billing consistency.
Recent Reviews Mention...
“stuck with unexpected extra month's charge”
“absolutely nothing they can do about billing mistake”
“deceived by the company”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage consistently disappoints customers with significant delays beyond promised timelines.
Recent Reviews Mention...
“misplaced my container for weeks”
“my container has yet to leave Atlanta in three months”
“move taking significantly longer than promised”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage is highly praised for its very friendly and courteous drivers.
Recent Reviews Mention...
“rep was combative”
“they are friendly”
“unfriendly service”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage generally faces significant hesitancy and displeasure from clients, with very few expressing a desire to use their services again.
Recent Reviews Mention...
“recommend this company and would hire again”
“wouldn't hire again due to lack of problem solving”
“not to make the same mistake of hiring them”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage received mixed reviews, with some customers experiencing unprofessional handling of agreements while others commended their highly professional customer service.
Recent Reviews Mention...
“representative was very professional”
“defensive and elusive responses”
“driver did not fully know how to get the container off”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage exhibits a notable lack of effort in addressing and resolving customers' issues, ranging from billing errors to unrectified mistakes and unfulfilled refunds.
Recent Reviews Mention...
“did NOTHING to rectify the situation”
“unwilling to rectify billing issue”
“nothing they can do about billing mistake”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has mixed reviews, indicating varying experiences with the safety of belongings during moves.
Recent Reviews Mention...
“nothing broken”
“items were dented and scratched”
“belongings were damaged”
Customer Insights
Cost: $ 1344.00 from 4 reviews
Interstate Move Duration: 20 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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