Collegeboxes, a division of U-Haul, has been in business since 1999, providing full-service storage and shipping services to students across the country. Collegeboxes offers in-room pickup and delivery for students needing items shipped or stored. Their services include storage and shipping, study abroad shipping and storage, ship to school, direct shipping, and international shipping. As a part of U-Haul, Collegeboxes utilizes industry-leading moving and storage technology and services. They are endorsed by school administrators and are frequently seen cooperating with housing departments at many colleges and boarding schools. As they strive to make student move-ins and move-outs easier, they also contribute significantly to the versatile Sacramento, CA relocation services available in the city. Their mission is to provide a seamless moving experience for students and ease the process of moving for schools.
Collegeboxes at U-Haul Of West Sacramento
About Collegeboxes at U-Haul Of West Sacramento
Additional Cities Served: West Sacramento
Moving Services
- Storage & Shipping Simplify the College Moving Process
- Study Abroad
- Ship to School College Students Moving In
- Direct Shipping When All You Need Is Shipping
- International Shipping
- Online Account Management
- Endorsed by School Administrators
- Pickup & Delivery
- Barcode Tracking & Live Updates
- Declared Valuation Protection
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Summarized Review of Collegeboxes at U-Haul Of West Sacramento
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Collegeboxes at U-Haul Of West Sacramento has received mixed reviews, with notable extremes of exceptionally positive and highly negative experiences, leaning more towards criticisms especially regarding service reliability and professionalism.
Recent Reviews Mention...
“reserved one star due to ownership issues”
“terrible experience with the truck rental”
“had a great experience”
2. Punctuality
Nationwide Average: 8.07/10
Collegeboxes at U-Haul Of West Sacramento generally demonstrates significant delays and a lack of reliable scheduling, leading to numerous customer complaints about waiting times and unavailability of services as planned.
Recent Reviews Mention...
“waited for more than 49 min”
“they scheduled my appointment but no tech available”
“they understood that a flat tire could hold up the process”
3. Affordability
Nationwide Average: 7.69/10
Collegeboxes at U-Haul Of West Sacramento is perceived as expensive and not cost-effective, with complaints of being overcharged, despite a singular commendation for great customer service and value.
Recent Reviews Mention...
“factoring in gas, it became expensive”
“mentioned more competitive prices”
“overcharged for rental rate and safe move”
4. Communication
Nationwide Average: 7.53/10
Collegeboxes at U-Haul Of West Sacramento receives mixed reviews, with several customers praising individual employees for exemplary service, while others report significant issues with employee knowledge, responsiveness, and overall poor customer service experiences.
Recent Reviews Mention...
“employee didn't know what they were doing”
“poor customer service experienced”
“some employees provided good and responsive service”
5. Stick to Prices
Nationwide Average: 5.99/10
Collegeboxes at U-Haul Of West Sacramento has a mixed record, with customers experiencing inconsistencies in being charged as quoted, including several complaints about being overcharged or not receiving promised discounts, alongside instances where the company correctly charged customers or offered accommodations.
Recent Reviews Mention...
“Delivery fee was waived as an accommodation.”
“quoted $29.95 but charged $100.67”
“U-Haul did not honor our reservation”
6. Speed
Nationwide Average: 8.58/10
Collegeboxes at U-Haul Of West Sacramento has received mixed reviews but generally trends towards being criticized for slow and delayed service.
Recent Reviews Mention...
“very fast”
“supper slow service”
“waited too long due to overbooking”
7. Friendliness
Nationwide Average: 8.91/10
Collegeboxes at U-Haul Of West Sacramento receives mixed reviews, with many customers describing staff as extremely helpful and kind, while others report incidents of rudeness and disrespect.
Recent Reviews Mention...
“very helpful and kind”
“male employee was agitated and disrespectful”
“very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Collegeboxes at U-Haul Of West Sacramento garners polarized feedback, with a group of customers expressing high satisfaction and loyalty, while a significant portion vow never to use their services again due to negative experiences.
Recent Reviews Mention...
“reserved the last star due to management”
“would not rent there again”
“will never go back to this U-Haul”
9. Professionalism
Nationwide Average: 8.31/10
Collegeboxes at U-Haul Of West Sacramento experiences a sharp divide in customer opinions, with some praising the employees for exceeding expectations and exhibiting high professionalism, while a significant number of others report encounters with unprofessional behavior, rude attitudes, and unsatisfactory service.
Recent Reviews Mention...
“workers professionally work at their optimum”
“employee assigned wrong trucks repeatedly”
“male employee lost temper and yelled”
10. Conflict Handling
Nationwide Average: 4.07/10
Collegeboxes at U-Haul Of West Sacramento has numerous customer feedback indicating a significant struggle in resolving issues effectively, though there are rare instances where efforts to correct mistakes were acknowledged.
Recent Reviews Mention...
“part of the safety chain missing and rusted”
“Theresa used another office's resources quickly.”
“issue not effectively resolved”
Great Crew Members
Elijah | Elijah was extremely helpful and kind. |
Joseph | Joseph was very helpful |
Teresa | Teresa was helpful and supportive with great spirit |
Teresa | Teresa deserved praise for going above and beyond |
James Robinson | James Robinson was very professional despite being lunch time |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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