PODS Moving & Storage revolutionized the moving and storage industry in 1998 when they introduced the concept of portable storage containers. Although the company is based in the U.S., it provides its services internationally in Canada, Australia, and the United Kingdom. PODS offers a range of services including local and long-distance moving, on-site storage, as well as packing and loading assistance. Additionally, they offer car shipping and connect customers with preferred providers to arrange these services. The company also becomes the top moving and storage company of 2023, recognized by Move.org. With nearly 25 years in the business, they provide their services not only nationwide but particularly as movers in Aurora, CO. They are committed to providing flexible solutions tailored to customers' unique needs, which include built-in storage, multiple container sizes, and adjustable scheduling.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Fort Lupton, Breckenridge, Walsenburg, Keenesburg
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has received an overwhelmingly negative response from customers, citing multiple issues from unprofessional behavior to severe service delays, despite a few positive reviews highlighting satisfactory experiences.
Recent Reviews Mention...
“great service”
“seamless process with PODS”
“Everything happened as I expected”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles to deliver and pick up PODs on time, leading to numerous instances of delays, missed delivery windows, and customer dissatisfaction.
Recent Reviews Mention...
“failed to show up to numerous deliveries”
“driver made excuses about weather”
“They were on time with delivery and pick-up”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has received predominantly negative feedback, with many customers highlighting issues such as unexpected price increases, hidden fees, and overall high costs compared to the value provided.
Recent Reviews Mention...
“about 1,500 after the initial quote said half that.”
“Competitive pricing indicates affordability”
“found the service affordable”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to struggle significantly, facing widespread criticism for poor customer service, lengthy hold times, and overall ineffective communication practices.
Recent Reviews Mention...
“timely updates and contact with each driver”
“Ease of changing schedules”
“He just didn't want to do his job.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes, often leading to significant overcharges and customer dissatisfaction.
Recent Reviews Mention...
“initial quote said half that, but was about 1,500.”
“no surprises, stuck to the quote”
“No Surprises”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently falls short with repeated issues of delayed pickups, deliveries not within scheduled windows, and a general lack of urgency and respect for customer timelines.
Recent Reviews Mention...
“movers unloaded quickly in 3-4 hours”
“fast service”
“very quick in moving”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed reviews, with some customers praising the courteous and personable staff, while others report encounters with rude and indifferent employees.
Recent Reviews Mention...
“driver was snide and rude”
“they were courteous”
“staff and moving crew were courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly garners negative feedback, indicating that most customers would not choose their services in the future.
Recent Reviews Mention...
“highly recommend and would use PODS again”
“Highly recommend”
“could not ask for more than that”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly faces criticism for its staff's incompetence, lack of communication, and unprofessional behavior, despite a few instances of praise for efficiency and professionalism.
Recent Reviews Mention...
“He just didn't want to do his job.”
“drivers all skilled and professional”
“Drivers were very understanding and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently shows a lack of effort in addressing customer complaints and rectifying issues, with rare exceptions where some form of responsibility and remediation is acknowledged.
Recent Reviews Mention...
“Thankfully refund was issued almost instantly.”
“no effort made to rectify missing property issue”
“they did not fix the delivery issue”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage seems to largely disappoint customers with numerous reports of damaged possessions and mishandling, despite a few instances of satisfactory experiences.
Recent Reviews Mention...
“zero damage to belongings”
“Items were just as I had stored them”
“our items arrive in great condition with nothing broken”
Customer Insights
Cost: $ 1500.00 from 13 reviews
Interstate Move Duration: 14 days from 7 reviews
Great Crew Members
| Semaj, Hunter, Stephan | absolutely the best moving crew I've ever met |
| Xavier | went above and beyond with the POD placement |
| Steven D | did an awesome job |
| Thomas M | was able to come up with a great plan on a busy street |
| Roberto | Roberto navigated a difficult drop off very well. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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