5 Star Moving and Storage is a direct agent for Arpin Van Lines and follows Arpin's 7-point customer care plan, which includes transparent pricing, flexible hours, and 24/7 customer service. Certified as a Pro Mover with the American Moving and Storage Association, 5 Star Moving and Storage has also earned accreditation through the Better Business Bureau. This company offers local Colorado Springs, CO movers services, national moving services, moving programs for military personnel and veterans, and local storage services. You can trust 5 Star Moving and Storage with all your relocation needs!
5 Star Moving & Storage
based on 771+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 5 Star Moving & Storage
Additional Cities Served: Castle Rock, Commerce City, Fountain, Monument, La Junta, SalidaShow More >
Colorado Moving License
Active
Last Checked: 03/18/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 5 Star Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.13/10
Nationwide Average: 8.44/10
5 Star Moving & Storage appears to offer exceptional moving services and professionalism according to a majority of highly positive reviews, despite a significant number of customers having had negative and sometimes severe complaints.
Recent Reviews Mention...
“Bad experience with moving”
“Melysa was precise and professional in coordinating move.”
“Melysa's work ethic and strive for excellence impressed me.”
2. Punctuality
7.65/10
Nationwide Average: 8.07/10
5 Star Moving & Storage generally receives positive feedback for being on time, despite a few reports of delays and slow service.
Recent Reviews Mention...
“were timely”
“took over 8 hours to pack, were slow”
“move could have been done in 2 days”
3. Affordability
5.46/10
Nationwide Average: 7.69/10
5 Star Moving & Storage receives mixed reviews, with strong sentiments on both ends, indicating a polarity in customer experiences related to pricing and final costs.
Recent Reviews Mention...
“Quote was revised meticulously and fairly.”
“they charge more than bigger known companies”
“advised to seek better rates elsewhere”
4. Communication
6.67/10
Nationwide Average: 7.53/10
5 Star Moving & Storage appears to have mixed reviews, with numerous instances of exceptional responsiveness and professionalism alongside significant criticisms regarding customer service and communication failures.
Recent Reviews Mention...
“Customer service is severely lacking”
“Melysa precisely and quickly revised quotes.”
“Sharie from the office was responsive and professional”
5. Stick to Prices
4.4/10
Nationwide Average: 5.99/10
5 Star Moving & Storage frequently disappointed customers by charging more than initially quoted, despite some instances of transparency and accurate billing as exceptions.
Recent Reviews Mention...
“raised the storage rate unexpectedly”
“quote was less than final cost due to unmentioned fees”
“Double agreed to price without an agreement between parties.”
6. Speed
7.25/10
Nationwide Average: 8.58/10
5 Star Moving & Storage receives mixed reviews, with many customers praising their quick and efficient moving services, while a notable minority reports experiences with slow and sometimes idle moving teams.
Recent Reviews Mention...
“Her crew was fast during the move.”
“move was fast”
“slow and idle, had to be checked on”
7. Friendliness
8.57/10
Nationwide Average: 8.91/10
5 Star Moving & Storage consistently receives praise for their courteous and professional team, with numerous mentions of positive and engaging interactions, though a few reports of unprofessional behavior slightly mar an otherwise commendable reputation for friendliness.
Recent Reviews Mention...
“Melysa and the packers were good natured and hard working.”
“Melysa's crew was so friendly and attentive.”
“second round of movers were very nice”
8. Will Hire Again
6.76/10
Nationwide Average: 8.18/10
5 Star Moving & Storage receives notably mixed reviews, with a significant number of customers expressing high satisfaction and intent to rehire, while a smaller, yet notable, group of customers report dissatisfaction and a refusal to use their services again.
Recent Reviews Mention...
“Highly recommend and implies would hire again.”
“highly recommend and would hire again”
“would not risk everything being broken again”
9. Professionalism
6.66/10
Nationwide Average: 8.31/10
5 Star Moving & Storage has received mixed reviews, with numerous clients praising the crew's professionalism and efficiency, yet a significant number of negative reviews highlight concerns with unprofessional behaviors and lack of experience among some team members.
Recent Reviews Mention...
“Melysa and the crew were true professionals.”
“second round of movers were professional”
“crew was professional”
10. Conflict Handling
2.88/10
Nationwide Average: 4.07/10
5 Star Moving & Storage primarily shows a lack of effort to rectify issues and address customer concerns, despite a few instances where they attempted to make amends.
Recent Reviews Mention...
“all items were broken, nothing done to remedy it”
“failed to rectify damaged items and lied about conditions”
“claims process was poor and unhelpful”
11. Precision & Care
5.7/10
Nationwide Average: 8.01/10
5 Star Moving & Storage has received a mix of feedback, with numerous praising their thorough and careful handling while others cite significant damage and mishandling of items.
Recent Reviews Mention...
“They made a hole in the table and left a scratch”
“Things were well packed and taken care of.”
“everything was broken upon delivery”
Customer Insights
Cost: $ 1911.00 from 3 reviews
Local Move Duration: 8 hours from 4 reviews
Great Crew Members
| Tim, Nevin, Josh | went the extra mile to insure well packing. |
| Melysa | Melysa's work ethic and strive for excellence impressed me. |
| Sharie | Sharie was responsive, professional, and helpful |
| Sharie, Tim, Dontay, Matt | kind, courteous, professional, and efficient |
| Melysa B | Provided exceptional service and adapted to changes |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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