U-Pack

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Very Good
based on 1091+ data points
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About U-Pack

U-Pack is the more thoughtful way to move. It offers door-to-door moves for homes of all sizes, using metal, weatherproof containers you can load and unload on your own. U-Pack’s long-distance moving service can be used for almost any situation. It is ideal for senior and student moves, job relocations, military transitions, and small jobs involving single rooms and studio apartments. If you’re moving cross-country, U-Pack guarantees quick delivery, which means you don’t have to wait six weeks for your belongings to arrive. And since the company will take care of all the driving, you don’t have to drive a massive truck across the country yourself. U-Pack offers 24/7 shipment tracking to let you know where your goods are at any given time. It has a location servicing all surrounding areas, specifically in Denver, CO.

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Moving Services

  • Long Distance Moving
  • Military Moves
  • Cross Country Moving
  • Senior Moving
  • Student Moves
  • Job Relocation
  • Small Moves
  • Compare Moving Services
  • UPack vs Full Service
  • UPack vs Portable Storage

Awards

Top 10 Movers in Denver, CO 2024 award
Top 3 Movers in Denver, CO 2023 award
Top 3 Movers in Denver, CO 2022 award

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Summarized Review of U-Pack

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.51/10

Nationwide Average: 8.44/10

Comment Dots

U-Pack overwhelmingly garners praise for their professionalism, seamless experiences, and excellent customer service, despite a few reports of dissatisfaction and damage.

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Recent Reviews Mention...

great experience with U-Pack

U-Pack was fantastic and professional

damaged my possessions

2. Punctuality

8.35/10

Nationwide Average: 8.07/10

Comment Dots

U-Pack generally exhibits reliable and timely service, with most customers reporting on-time or even early arrivals and deliveries, despite a few instances of delays or scheduling issues.

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Recent Reviews Mention...

everything happened in a timely fashion

cubes did not arrive, and there was no urgency

on time every time

3. Affordability

9.06/10

Nationwide Average: 7.69/10

Comment Dots

U-Pack is overwhelmingly praised for its competitive pricing, deemed significantly cheaper and more cost-effective than alternatives, despite a few mentions of unexpected costs.

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Recent Reviews Mention...

spent less than $3,000 which is affordable

ended up paying $1500 more than quoted

1/2 the price of PODS

4. Communication

8.26/10

Nationwide Average: 7.53/10

Comment Dots

U-Pack generally receives high praise for its responsive, friendly, and helpful customer service, despite a few reports of issues such as lack of responsiveness or poor communication on specific concerns.

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Recent Reviews Mention...

always able to check on where my belongings were

reps were friendly and understanding

lack of urgency and only vague answers provided

5. Stick to Prices

8.49/10

Nationwide Average: 5.99/10

Comment Dots

U-Pack generally receives high praise for adhering closely to initial price quotes, with numerous customers corroborating the company's consistency in charging as promised, though there are a few instances of dissatisfaction regarding price changes and added charges.

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Recent Reviews Mention...

the price I was quoted never changed

paid significantly more due to an additional pod

price lock when booked

6. Speed

8.45/10

Nationwide Average: 8.58/10

Comment Dots

U-Pack generally garners high praise for efficient, fast delivery, and courteous service, despite a few reports of delays and handling issues.

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Recent Reviews Mention...

Delivered belongings efficiently

delivery was faster than expected

delivered before time with permission

7. Friendliness

9.4/10

Nationwide Average: 8.91/10

Comment Dots

U-Pack consistently demonstrates exceptional courtesy and helpfulness, with the vast majority of customer interactions highlighting their pleasant, professional, and accommodating staff, despite a few instances of negative experiences.

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Recent Reviews Mention...

everyone involved was pleasant and upbeat

drivers were so nice

accommodating with my mistake

8. Will Hire Again

8.33/10

Nationwide Average: 8.18/10

Comment Dots

U-Pack receives overwhelmingly positive feedback, suggesting that the vast majority of customers are highly likely to use their service again due to their professionalism, reliability, and value.

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Recent Reviews Mention...

absolutely recommend U-Pack

highly professional and reliable

would not recommend or hire again

9. Professionalism

7.89/10

Nationwide Average: 8.31/10

Comment Dots

U-Pack generally receives positive reviews for their professionalism, helpfulness, and service attitude, with a few exceptions of unprofessional conduct and service issues.

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Recent Reviews Mention...

professional and helpful

unprofessional use of dirty truck

professional drivers

10. Conflict Handling

5.23/10

Nationwide Average: 4.07/10

Comment Dots

U-Pack demonstrates a mixed performance, with instances of commendable efforts to address and rectify issues for several customers, balanced by several reports of inadequate responses and reluctance to take responsibility.

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Recent Reviews Mention...

unwilling to take responsibility

went above to fix my mistake

held my cube and rerouted without extra charges

11. Precision & Care

7.21/10

Nationwide Average: 8.01/10

Comment Dots

U-Pack generally receives positive feedback, indicating a majority of customers experience their belongings arriving in good condition, despite a few reports of damage or mishandling.

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Recent Reviews Mention...

items were destroyed or damaged

everything was clean and dry upon arrival

charged only for space used, no damage mentioned

Customer Insights icon

Customer Insights

Cost: $ 1648.00 from 5 reviews


Interstate Move Duration: 4 days from 23 reviews

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Great Crew Members

Renee, Mikespecial shout out for being friendly and accommodating
Mike, BrendaMike & Brenda worked miracles helping with pods
Denver teamDenver team was helpful and friendly
Jimprovided great packing tips
AnitaAnita was the kindest who helped last minute
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact U-Pack

Location
5871 Broadway, Denver, CO, 80216
Phone
(844) 611-4582
Link
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