U-Pack is the more thoughtful way to move. It offers door-to-door moves for homes of all sizes, using metal, weatherproof containers you can load and unload on your own. U-Pack’s long-distance moving service can be used for almost any situation. It is ideal for senior and student moves, job relocations, military transitions, and small jobs involving single rooms and studio apartments. If you’re moving cross-country, U-Pack guarantees quick delivery, which means you don’t have to wait six weeks for your belongings to arrive. And since the company will take care of all the driving, you don’t have to drive a massive truck across the country yourself. U-Pack offers 24/7 shipment tracking to let you know where your goods are at any given time. It has a location servicing all surrounding areas, specifically in Denver, CO.
U-Pack
About U-Pack
Additional Cities Served: Thornton, Arvada, Westminster, Commerce City, Littleton, NorthglennShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
Have feedback for U-Pack?
Error. Please try again later.
Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack overwhelmingly garners praise for their professionalism, seamless experiences, and excellent customer service, despite a few reports of dissatisfaction and damage.
Recent Reviews Mention...
“great experience with U-Pack”
“U-Pack was fantastic and professional”
“damaged my possessions”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally exhibits reliable and timely service, with most customers reporting on-time or even early arrivals and deliveries, despite a few instances of delays or scheduling issues.
Recent Reviews Mention...
“everything happened in a timely fashion”
“cubes did not arrive, and there was no urgency”
“on time every time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is overwhelmingly praised for its competitive pricing, deemed significantly cheaper and more cost-effective than alternatives, despite a few mentions of unexpected costs.
Recent Reviews Mention...
“spent less than $3,000 which is affordable”
“ended up paying $1500 more than quoted”
“1/2 the price of PODS”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its responsive, friendly, and helpful customer service, despite a few reports of issues such as lack of responsiveness or poor communication on specific concerns.
Recent Reviews Mention...
“always able to check on where my belongings were”
“reps were friendly and understanding”
“lack of urgency and only vague answers provided”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally receives high praise for adhering closely to initial price quotes, with numerous customers corroborating the company's consistency in charging as promised, though there are a few instances of dissatisfaction regarding price changes and added charges.
Recent Reviews Mention...
“the price I was quoted never changed”
“paid significantly more due to an additional pod”
“price lock when booked”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally garners high praise for efficient, fast delivery, and courteous service, despite a few reports of delays and handling issues.
Recent Reviews Mention...
“Delivered belongings efficiently”
“delivery was faster than expected”
“delivered before time with permission”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional courtesy and helpfulness, with the vast majority of customer interactions highlighting their pleasant, professional, and accommodating staff, despite a few instances of negative experiences.
Recent Reviews Mention...
“everyone involved was pleasant and upbeat”
“drivers were so nice”
“accommodating with my mistake”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack receives overwhelmingly positive feedback, suggesting that the vast majority of customers are highly likely to use their service again due to their professionalism, reliability, and value.
Recent Reviews Mention...
“absolutely recommend U-Pack”
“highly professional and reliable”
“would not recommend or hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives positive reviews for their professionalism, helpfulness, and service attitude, with a few exceptions of unprofessional conduct and service issues.
Recent Reviews Mention...
“professional and helpful”
“unprofessional use of dirty truck”
“professional drivers”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates a mixed performance, with instances of commendable efforts to address and rectify issues for several customers, balanced by several reports of inadequate responses and reluctance to take responsibility.
Recent Reviews Mention...
“unwilling to take responsibility”
“went above to fix my mistake”
“held my cube and rerouted without extra charges”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives positive feedback, indicating a majority of customers experience their belongings arriving in good condition, despite a few reports of damage or mishandling.
Recent Reviews Mention...
“items were destroyed or damaged”
“everything was clean and dry upon arrival”
“charged only for space used, no damage mentioned”
Customer Insights
Cost: $ 1648.00 from 5 reviews
Interstate Move Duration: 4 days from 23 reviews
Great Crew Members
Renee, Mike | special shout out for being friendly and accommodating |
Mike, Brenda | Mike & Brenda worked miracles helping with pods |
Denver team | Denver team was helpful and friendly |
Jim | provided great packing tips |
Anita | Anita was the kindest who helped last minute |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing NowAdditional Resources
Denver Moving Services
Nearby Cities