PODS Moving & Storage has been in business for nearly 25 years, revolutionizing the moving and storage industry. With over 245 Storage Center locations, they cater to customers across the United States, Canada, Australia, and the United Kingdom. If you're looking for movers in Boulder, CO, PODS offers flexible, personalized solutions for both residential and commercial moving and storage needs. Their services include local and long-distance moving, on-site storage, storage at their facilities, packing and loading assistance, and car shipping. The company is known for its innovative portable storage containers and contactless service, ensuring the safety of customers. In addition, PODS provides moving supplies, packing support, and access to trusted local labor providers.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Longmont, Lafayette, Erie, Louisville, Firestone, FrederickShow More >
Moving Services
- Residential moving
- Business moving
- Local moving
- Longdistance moving
- Storage services
- Packing and loading assistance
- Moving supplies
- Car shipping
- Onsite storage
- Commercial moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is overwhelmingly described as providing a poor experience characterized by negative encounters, dissatisfaction with service, and significant issues with customer service and quality control, despite a couple of positive reviews about timely deliveries and moving services.
Recent Reviews Mention...
“entire process was so perfect”
“great service overall”
“great job from start to finish”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally struggles to meet expectations, with numerous instances of delays and communication issues despite some instances of on-time deliveries and courteous service.
Recent Reviews Mention...
“every step happened as planned”
“both PODs appeared on schedule”
“they can deliver and pick up quickly”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly viewed as expensive and lacking in consistent pricing, with numerous customers feeling overcharged and citing price changes after initial quotes, despite a solitary perception of good value.
Recent Reviews Mention...
“too expensive”
“cost was comparable, saved time and back pain”
“Storage price was astronomical”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly struggles with poor responsiveness, conflicting information, long wait times, and overall dissatisfaction in customer service interactions, with only a couple of exceptions praising their accommodativeness and professionalism.
Recent Reviews Mention...
“everyone met or spoken to was friendly and professional”
“go above and beyond to help answer any questions”
“Super easy to book and interact with.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to honor their initial quotes, often resulting in significant unexpected price increases for their customers.
Recent Reviews Mention...
“cost and process as expected, no surprises”
“no surprises in pricing”
“They stuck to the schedule as planned.”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage customers report extremely slow service, mentioning unnecessary delays and having to load in the dark.
Recent Reviews Mention...
“placed perfectly and in such a short time”
“quick delivery and pickup”
“Fast in and out”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage is perceived as having unkind customer service.
Recent Reviews Mention...
“everyone was friendly”
“Guy who picked up the pod was very nice”
“staff was extremely nice”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage is overwhelmingly viewed as a service to avoid, with nearly all customers expressing a strong reluctance or refusal to use their services again for future needs.
Recent Reviews Mention...
“would highly recommend based on experience”
“would do again if we needed to”
“Won't deliver to my new home.”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives critical feedback due to issues such as lying, poor customer service, causing stress, and improper handling of furniture, despite a few instances of good and professional service.
Recent Reviews Mention...
“everyone acted professional”
“very professional workers”
“Larry was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently demonstrates a lack of responsibility and effort to address and resolve customer complaints, ranging from ignoring issues to inadequate compensation for damages.
Recent Reviews Mention...
“Over a week and issue remains unresolved”
“did not attempt to right the situation with POD”
“accept no responsibility”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has garnered widespread customer dissatisfaction for breaking large items and furniture, damaging possessions with water, smashing driveways, and leaving furniture totally scratched, indicating a lack of proper care during their moving and storage services.
Recent Reviews Mention...
“goods arrived in the exact same position”
“goods kept safe and dry during renovations”
“my LED TV was broken”
Customer Insights
Cost: $ 1183.00 from 5 reviews
Great Crew Members
| Larry | helped with opening PODS and picking up shifted items |
| Jim | Jim was great for our pod pickup |
| Larry,Gustavo | made the process really easy and were super helpful |
| Christina | Christina was amazing at scheduling and advice |
| Travis | Travis made a huge difference, was super friendly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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