Sterling Moving & Storage, Inc. has been a trusted household mover in New England since 1952. With over 65 years of experience, the company provides commercial, logistical, and residential moving solutions. Their services include commercial moving, residential moving, specialty freight transportation, furniture installation, and building decommissioning. Sterling's service area includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, and Vermont. Their facilities offer over 400,000 square feet of local storage space with a network of distribution centers across the USA and Canada. The company's dedication to providing an unmatched level of service and reliable white glove services sets them apart from other New Britain, CT moving companies.
Sterling Moving & Storage, Inc
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Sterling Moving & Storage, Inc
Additional Cities Served: Meriden, Norwich, New London, Groton, Danielson, Jewett City
Moving Services
- Commercial Moving Services
- Residential Moving Services
- Local Moving Services
- LongDistance Moving Services
- Specialty Freight Transportation
- Office Moving Services
- Large Equipment Moving
- Storage Solutions
- Furniture Installation
- Building Decommissioning Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Sterling Moving & Storage, Inc
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Sterling Moving & Storage, Inc has received mixed reviews, with many customers highlighting outstanding service and experiences, while a notable minority have expressed significant dissatisfaction, mainly concerning customer service and pricing issues.
Recent Reviews Mention...
“our experience was wonderful”
“exceptional service and would use them again”
“Excellent crew made the experience great”
2. Punctuality
Nationwide Average: 8.07/10
Sterling Moving & Storage, Inc experiences varied punctuality performance with several instances of being on time or rescheduling effectively, contrasted by notable delays in arrival and completion times.
Recent Reviews Mention...
“move was on time”
“Finished at 11:30 that evening”
“people showed up four hours late on the first day”
3. Affordability
Nationwide Average: 7.69/10
Sterling Moving & Storage, Inc generally offers good value and competitive pricing, with many customers finding their services economical and costing less than anticipated, despite a few exceptions regarding higher-than-expected prices.
Recent Reviews Mention...
“all for a reasonable price”
“good value for the services”
“pricing was significantly higher than competitors”
4. Communication
Nationwide Average: 7.53/10
Sterling Moving & Storage, Inc receives mixed reviews, with many customers praising the staff for being highly responsive and informative, especially Paul, Melissa, and others, while a significant number express dissatisfaction due to unreturned calls, lack of responsiveness to inquiries about issues, and an overall breakdown in communication in some instances.
Recent Reviews Mention...
“Paul and Melissa provided lots of information”
“consistent updates provided”
“company stopped answering phone calls”
5. Stick to Prices
Nationwide Average: 5.99/10
Sterling Moving & Storage, Inc has mixed reviews, with some customers praising them for lower final bills and upfront billing, while others criticize them for denying claims and unreliable pricing.
Recent Reviews Mention...
“Denied most of my claimed items”
“do not want to replace as advertised, but to do some repair”
“had to pay full before insurance claim considered”
6. Speed
Nationwide Average: 8.58/10
Sterling Moving & Storage, Inc receives mixed feedback, showing instances of quick and efficient service but also significant delays and inefficiencies in some cases.
Recent Reviews Mention...
“Finished at 11:30 that evening”
“workers moved too fast for checking”
“more than 1 1/2 hours on each truck indicates slow loading”
7. Friendliness
Nationwide Average: 8.91/10
Sterling Moving & Storage, Inc generally receives high praise for its crew's courteousness, politeness, and professional attitude, despite a few isolated complaints.
Recent Reviews Mention...
“people were friendly”
“Crew was polite”
“very friendly and gracious crew”
8. Will Hire Again
Nationwide Average: 8.18/10
Sterling Moving & Storage, Inc has a noticeable division in customer feedback, with many expressing high satisfaction and readiness to recommend and rehire, contrasted by a significant minority voicing strong dissatisfaction and refusal to use their services again.
Recent Reviews Mention...
“highly recommend Sterling Moving & Storage”
“would use them again”
“Highly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Sterling Moving & Storage, Inc receives mixed feedback, with many customers appreciating the team's professionalism, efficiency, and courteous demeanor, while a significant minority report unprofessional conduct, lack of training, and even situations necessitating police intervention.
Recent Reviews Mention...
“Brock and crew were fabulous”
“Crew was efficient and professional”
“professional, courteous and respectful”
10. Conflict Handling
Nationwide Average: 4.07/10
Sterling Moving & Storage, Inc demonstrates a significant lack of effort and responsiveness in addressing and resolving customers' issues, despite isolated instances of attempting to accommodate and insure.
Recent Reviews Mention...
“Brock found and delivered missing items”
“insurance covered only a paltry sum”
“Denied most of my claimed items”
11. Precision & Care
Nationwide Average: 8.01/10
Sterling Moving & Storage, Inc displays a polarizing performance, with numerous clients experiencing exemplary service and attention to detail, while a significant portion reports extensive damage and mishandling of their properties.
Recent Reviews Mention...
“people were caring, careful”
“handled my delicate furniture with extra care”
“took care packing all items carefully”
Great Crew Members
| Paul,Melissa,Brock | provided lots of information and were always available |
| Julian, Cameron, Joshua | all provided exceptional service |
| Jason | did a great job with the move |
| Paul Ryan,Melissa,Brock,Stan | helpful and efficient from quoting to execution |
| Paul | Paul gave us a quote and explained insurance policy |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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