PODS Moving & Storage has been in the moving and storage industry for nearly 25 years, offering customized solutions for residential and business customers. The company pioneered the concept of portable storage containers and operates in the United States, Canada, Australia, and the United Kingdom. PODS provides flexible moving solutions, built-in storage, adjustable scheduling, and multiple container sizes, including 8-foot, 12-foot, and 16-foot options. In addition to moving and storage services, PODS offers packing supplies, car shipping, and connections to trusted local labor providers for packing and loading assistance. Want to explore further options? Check out the high-quality movers serving Hartford, CT on our site. Overall, PODS is known for its personalized service, flexibility, and attention to detail.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Waterbury, New Britain, Bristol, Meriden, Middletown, TorringtonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
Connecticut Moving License
Active
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage overwhelmingly disappoints customers, evidenced by widespread reports of terrible customer service, profoundly negative experiences, and categorizations of the company as a nightmare.
Recent Reviews Mention...
“Great product and services fulfillment”
“horrible company to do business with”
“very pleasant experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage receives mixed reviews, with some customers praising their on-time pick-up and delivery while others have experienced significant delays and scheduling issues.
Recent Reviews Mention...
“took a month and a half to get a container picked up”
“All time frames are accurate”
“delivered the container late”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for being excessively costly, requiring payments for unnecessary durations, and being more expensive than full-service options due to added costs.
Recent Reviews Mention...
“charged us extra fees”
“quoted cost was the most reasonable”
“The cost was reasonable”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally provides a poor experience evidenced by widespread reports of unhelpful customer service, long wait times, and a lack of transparency, despite a few instances of positive feedback.
Recent Reviews Mention...
“hard to speak directly and get results”
“pleasant experience with the process”
“customer service representatives contradict one another”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a poor reputation for reliability, with customers frequently citing untrustworthy billing practices, inconsistent quoting, and unexpected additional charges.
Recent Reviews Mention...
“PODS charged us an additional $450”
“cost matched the quoted price”
“be prepared for multiple unexplained charges”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“very slow and unresponsive service”
“delivered before scheduled delivery date”
“Fast and clean move”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed feedback, with some experiencing rudeness and others noting exceptionally nice phone interactions.
Recent Reviews Mention...
“drivers were very courteous and friendly”
“drivers are friendly”
“Drivers are wonderful”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage is overwhelmingly viewed negatively, with customers expressing strong regrets and a firm stance against using or recommending their services in the future.
Recent Reviews Mention...
“Would use again enthusiastically”
“would not hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is criticized for displaying significant incompetence both in handling situations and in their moving services overall.
Recent Reviews Mention...
“driver lied and never came to our address”
“drivers and service were professional”
“Leo was professional and skilled”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage seems to struggle significantly, with customers noting dissatisfaction in their handling of issues, barring an isolated incident involving a proactive approach to a potential power line problem.
Recent Reviews Mention...
“issues took too long to be resolved”
“have been unresponsive as we tried to make the situation right”
“not knowledgeable of product/terms, zero customer service skills”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage significantly disappoints customers, with reports of property damage such as broken fences and crushed flowers.
Recent Reviews Mention...
“nothing was damaged”
“only issue I have is that my yard is ruined”
“Made sure not to damage our lawn.”
Customer Insights
Cost: $ 554.00 from 10 reviews
Interstate Move Duration: 11 days from 4 reviews
Great Crew Members
| Leo | Leo was professional and very skilled |
| Keith F | Keith F is the man |
| Leo | made moving look easy in a tight space |
| Richie | Richie was very pleasant during the process |
| Richie | Did a great job and was efficient. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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