Castle Express Moving LLC is a reputable moving company based in Enfield, Connecticut, offering their services across the state as well as in Massachusetts and New York. Their team includes experienced movers serving Springfield, MA, ensuring a stress-free moving experience for their clients. The company is built on strong family values and provides a range of services including packing, storage, assisted living, commercial moving, piano moving, and gun safe moving. They pride themselves on being a reliable provider, with 85% of their jobs coming from referrals and relationships. In addition to being licensed and insured, Castle Express Moving also offers free estimates and guarantees no hidden charges.
Castle Express Moving LLC
Good
based on 416+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Castle Express Moving LLC
Additional Cities Served: Danbury, New Britain, Chicopee, Agawam Town, West Springfield Town, NorthamptonShow More >
Moving Services
- You Pack We Move
- Storage Services
- Packing Services
- Assisted Living
- Office Moving
- Piano Moving
- Gun Safe Moving
- Construction
- Commercial Moving
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Summarized Review of Castle Express Moving LLC
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.54/10
Nationwide Average: 8.44/10
Castle Express Moving LLC is highly regarded for its professionalism and efficiency, with an overwhelming majority of reviews praising their exceptional moving services, despite a few instances of dissatisfaction related to cancellations and damaged items.
Recent Reviews Mention...
“great work by movers”
“great work by movers”
“Excellent experience all around”
2. Punctuality
8.03/10
Nationwide Average: 8.07/10
Castle Express Moving LLC is consistently commended for their on-time arrivals and timeliness, despite a few instances of delays or cancellations.
Recent Reviews Mention...
“Mike made timing happen”
“teams arrived on time”
“punctuality”
3. Affordability
8.17/10
Nationwide Average: 7.69/10
Castle Express Moving LLC is generally viewed as offering fair, reasonable prices and great deals, despite a few opinions finding them overpriced.
Recent Reviews Mention...
“fair prices”
“expertise and care exceeded their cost”
“the pricing was very fair”
4. Communication
7.72/10
Nationwide Average: 7.53/10
Castle Express Moving LLC generally receives high praise for responsiveness and clarity, despite a few criticisms regarding unresponsiveness and handling of concerns.
Recent Reviews Mention...
“super responsive and answered all my questions promptly”
“easy to set up our move”
“Provided no help, just excuses”
5. Stick to Prices
6.24/10
Nationwide Average: 5.99/10
Castle Express Moving LLC generally maintains its quoted prices as reflected by several high ratings, though there are significant complaints about unexpected charges and failure to honor initial quotes.
Recent Reviews Mention...
“only charged for the original estimate”
“under the quote”
“contract was clear and prices were reasonable”
6. Speed
8.9/10
Nationwide Average: 8.58/10
Castle Express Moving LLC is overwhelmingly praised for their efficient, quick, and dedicated moving services, with nearly all customers highlighting the company's exceptional ability to complete moves promptly and effectively.
Recent Reviews Mention...
“completed our moves quickly”
“efficient use of time”
“were very efficient”
7. Friendliness
9.62/10
Nationwide Average: 8.91/10
Castle Express Moving LLC consistently provides exceptionally polite, considerate, and genuinely nice moving services, as evidenced by universal acclaim for their professional and amicable staff.
Recent Reviews Mention...
“Rad and Israel were great”
“All three were professional, considerate, hard-working”
“they were just genuinely nice people”
8. Will Hire Again
8.35/10
Nationwide Average: 8.18/10
Castle Express Moving LLC enjoys overwhelmingly positive feedback indicating that most customers would not only rehire the company but also recommend it to others, despite a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“recommend this company and would hire again”
“recommend this company and would hire again”
“I'd recommend Castle Express without hesitation”
9. Professionalism
9/10
Nationwide Average: 8.31/10
Castle Express Moving LLC consistently receives high praise for their crew's professional demeanor, efficiency, and polite behavior during moves, despite a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“Rad and Israel showed great professionalism”
“Rad, Israel, and Jose were professional”
“Joe and the Castle Express crew's professionalism”
10. Conflict Handling
4.35/10
Nationwide Average: 4.07/10
Castle Express Moving LLC shows a polarizing performance, alternating between being highly accommodating and rectifying issues swiftly on some occasions, while on others, exhibiting a lack of cooperation and refusing to acknowledge or resolve complaints.
Recent Reviews Mention...
“Provided no help, just excuses”
“owner tried to rectify the situation post-move”
“impossible to discuss, they just hang up”
11. Precision & Care
8.04/10
Nationwide Average: 8.01/10
Castle Express Moving LLC generally receives high praise for their diligence and attention to detail, though there are a few reports of damage and dissatisfaction.
Recent Reviews Mention...
“handled loading a truck well”
“careful to not damage our new home nor our items”
“completed our moves safely”
Great Crew Members
| Penny, Mike, Danny, Franky | Penny organized move, Mike drove, Danny and Franky helped load |
| Rad,Israel | both efficient and respectful |
| Penny, Rad, Israel, Jose | Penny was super responsive, others were professional and hard-working |
| Joe | did a professional job moving my gym equipment |
| Joe | Joe is so great |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Springfield Moving Services
