U-Pack is a quick, convenient way to move long distances. It offers door-to-door delivery of moving containers, which customers pack and load on their own or with hired help. The company then drives the portable storage unit to the destination, where the client unloads it without hurrying. U-Pack containers are made of durable metal and designed to be weatherproof to withstand the elements. The unit sits flat on the ground for easy loading and fits into a single parking space, perfect for apartments, storage facilities, and street parking. U-Pack services are affordable because you only pay for the space you use. Rates include the driver and fuel, so you know that there are no surprise charges. Established in 1997, U-Pack has locations nationwide. It has a service center in Enfield, CT. For those considering relocation, it's worth noting the many options for moving services in Hartford, CT.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Waterbury, Bristol, Meriden, Chicopee, Norwich, TorringtonShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack receives overwhelmingly positive feedback for its hassle-free service, affordability, reliability, efficiency, and professionalism, despite a few criticisms regarding service limitations and negative experiences.
Recent Reviews Mention...
“All aspects were smooth and hassle-free”
“Cheaper than most competitor options”
“so happy with the moving company”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally maintains timely service with consistent on-time deliveries and pickups, though a few instances of delays have been reported.
Recent Reviews Mention...
“they came in the late afternoon around 5pm”
“smooth from drop offs and pickups on both locations”
“drivers arrived to pick up on time”
3. Affordability
Nationwide Average: 7.69/10
U-Pack generally receives very positive feedback for being competitively priced and more cost-effective than its competitors, though there are occasional grievances about unexpected upcharges and high costs in some cases.
Recent Reviews Mention...
“much more reasonably priced”
“Cheaper than most competitor options”
“The containers are priced well.”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its helpful, responsive customer service and ease of connecting with knowledgeable staff, though there are a few reports of poor service and unresponsiveness.
Recent Reviews Mention...
“representatives were all helpful”
“Customer service was great”
“Customer service was A+ with communication”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally receives high praise for honoring their initial quotes, providing transparency, and avoiding hidden costs, though a few customers have reported issues with unexpected charges and billing disputes.
Recent Reviews Mention...
“they delivery what they promise”
“Implied satisfaction with cost matching expectations.”
“honored the quote given”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives high praise for exceeding expectations with earlier than expected deliveries and swift pickups, although there are isolated reports of significant delays.
Recent Reviews Mention...
“did things faster than promised”
“shipment arrived 5 days early.”
“arrived a week earlier than noted”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently receives glowing reviews for their extremely courteous, professional, and supportive staff, drivers, and customer service, although there have been isolated mentions of apathy, sarcasm, and rudeness.
Recent Reviews Mention...
“both drivers were super friendly”
“Both truck drivers were extremely kind and helpful”
“they were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise for their service, with the vast majority of customers expressing high satisfaction and a strong likelihood to use the company for future moves, despite a small number of customers indicating they would not rehire the company due to negative experiences.
Recent Reviews Mention...
“can't be happier with my experience”
“We will use U-pack again”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their professionalism, with most customers noting outstanding professional behavior from the drivers and crew, despite a few reports of perceived unprofessionalism.
Recent Reviews Mention...
“customer service was always professional”
“professional behavior noted”
“did everything professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack has received mixed feedback with some customers appreciating their efforts in resolving issues while a notable number of others have expressed dissatisfaction with the company's lack of proper compensation, response, and rectification efforts related to service failures and damages.
Recent Reviews Mention...
“refused to adjust my full monthly rate.”
“no apologies nor reimbursement for issues”
“No compensation or response for damages”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives positive feedback for ensuring belongings arrive in good condition, though there are a few instances of damage and customer concerns.
Recent Reviews Mention...
“Belongings arrive in the state they were left in.”
“My items arrive to me safe, nothing was damaged”
“only a few items were scuffed in a 3000-mile move”
Customer Insights
Cost: $ 2074.00 from 4 reviews
Interstate Move Duration: 5 days from 20 reviews
Great Crew Members
| James, Darryl | Shout out to James and Darryl for being awesome |
| Doug | Dynamic Doug was awesome and explained everything |
| Paul | Paul was patient and helped set up the ramp |
| Dave | "Dave's awesomeness deserves praise" |
| Dynamite Doug | Doug provided a lot of help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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