Manchester Moving & Storage, a family-owned business founded in 1968, has been providing quality moving services to Connecticut homes, businesses, and institutions for over 50 years. Based in Manchester, Connecticut, the company offers a wide range of services, including commercial, residential, international, and disaster restoration. They also assist with local moves within 100 miles of Manchester and long-distance moves across the country. If you're seeking Hartford, CT moving services, you'll be pleased to know that they serve the area and even offer storage options for clients in need. With a team of over 100 employees, 60 pieces of equipment, and 35,000 square feet of storage space across four buildings, Manchester Moving & Storage aim to make every move as seamless and stress-free as possible.
Manchester Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Manchester Moving & Storage
Additional Cities Served: Hartford, Manchester, Danbury, New Britain, Bristol, MeridenShow More >
Moving Services
- Commercial moving services
- Residential moving services
- International moving services
- Disaster restoration moving services
- Local moving services
- Longdistance moving services
- Storage services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Manchester Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Manchester Moving & Storage has received mixed but predominantly negative feedback, highlighting instances of dissatisfaction with their service and pricing issues, despite a few high praises.
Recent Reviews Mention...
“great work by movers”
“received a judgement against the company”
“they were excellent”
2. Punctuality
Nationwide Average: 8.07/10
Manchester Moving & Storage often falls short of expectations with multiple instances of late arrivals and poor communication regarding delays.
Recent Reviews Mention...
“on time”
“fit me into the schedule no problem”
“arrived later than scheduled time”
3. Affordability
Nationwide Average: 7.69/10
Manchester Moving & Storage is considered to be highly expensive and tends to charge more than initially quoted, resulting in a costlier experience than customers anticipate or find with other companies.
Recent Reviews Mention...
“extremely expensive for the value received”
“spent thousands with no compensation”
“a great value”
4. Communication
Nationwide Average: 7.53/10
Manchester Moving & Storage suffers significantly, with customers reporting a lack of outreach from the owner, issues in scheduling, unreturned phone calls, no resolution after multiple attempts to communicate, poor communication overall, and abrupt as well as rude interactions from staff.
Recent Reviews Mention...
“owner never reached out or communicated”
“were considerate and respectful”
“extremely pleasant and very professional”
5. Stick to Prices
Nationwide Average: 5.99/10
Manchester Moving & Storage predominantly fails to adhere to their initial quotes, often resulting in costs significantly exceeding original estimates, despite a solitary report of accuracy.
Recent Reviews Mention...
“did not stick to quoted prices”
“court judgement indicates price dispute”
“on the estimate”
6. Speed
Nationwide Average: 8.58/10
Manchester Moving & Storage received mixed feedback, with some customers praising their quick service while others criticized them for inefficiency and unnecessary delays.
Recent Reviews Mention...
“very efficient”
“made quick work of this”
“worked hard for almost nine hours”
7. Friendliness
Nationwide Average: 8.91/10
Manchester Moving & Storage seems to struggle significantly, with numerous accounts of unprofessional behavior, though a few experiences highlight polite and courteous interactions.
Recent Reviews Mention...
“owner is an embarrassment”
“were considerate and respectful”
“the movers were extremely pleasant”
8. Will Hire Again
Nationwide Average: 8.18/10
Manchester Moving & Storage has received generally negative feedback, with a significant portion of customers expressing that they would not use their services again, despite a few highly positive testimonials.
Recent Reviews Mention...
“would definitely not hire again”
“would not hire again due to bad experience”
“would recommend them and use them again”
9. Professionalism
Nationwide Average: 8.31/10
Manchester Moving & Storage has faced significant criticism for unprofessional behavior, including improper conduct, lack of proper equipment, inexperience, and inappropriate behavior, despite a few positive assessments of professionalism.
Recent Reviews Mention...
“implies unprofessional behavior from the owner”
“were considerate and respectful”
“professional movers went above and beyond”
10. Conflict Handling
Nationwide Average: 4.07/10
Manchester Moving & Storage appears to lack consistency, with some customers noting prompt resolutions and fixes, while a significant number of others report unresolved issues and poor follow-up.
Recent Reviews Mention...
“did not attempt to rectify issues”
“owner has not attempted to rectify the situation”
“assured that the broken curio glass door would be fixed”
11. Precision & Care
Nationwide Average: 8.01/10
Manchester Moving & Storage has mixed reviews, ranging from commendation for repairing and taking care of belongings to several complaints regarding damaged items and property.
Recent Reviews Mention...
“very efficient and careful”
“wrapped furniture that wasn't on our list”
“items damaged and quite a few missing”
Customer Insights
Local Move Duration: 7.5 hours from 3 reviews
Great Crew Members
| LT, Blue | thanks LT and Blue for doing all the heavy lifting |
| Older man | worked hard and urged others to keep moving |
| George, Pete, Will | went above and beyond, great attitude even when overworked |
| Will | Will was part of a great crew |
| Frank | extremely thankful to Frank and the team |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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