1-800-PACK-RAT Moving and Storage offers convenient, secure, and affordable moving and storage solutions. They provide all-steel, portable storage and moving containers to ensure safe and secure relocation of items. Their services include long-distance moving solutions, local moving solutions, on-site storage solutions, secure warehouse storage solutions, all-steel containers, and business solutions. The company operates a nationwide network of over 65 secure warehouse storage facilities, making it easy for customers to store their belongings safely. If you are looking for other movers in New Haven, CT options, you can visit our city page. 1-800-PACK-RAT Moving and Storage is committed to ensuring a stress-free moving and storage experience for their customers.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Meriden, Middletown, Torrington, Naugatuck, Litchfield
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- Cross Country Moving
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Moving Containers
- Storage Facility Locations
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives polarized feedback with some customers experiencing exceptional service and others facing severe issues such as poor customer service, disorganization, and damage during delivery.
Recent Reviews Mention...
“Moving with Pack-Rat was an uncommonly pleasant experience”
“they have the best prices and great service”
“extremely impressed with their service”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage generally struggles with on-time service, with numerous instances of late deliveries and lack of communication, despite a couple of reports of timely arrivals.
Recent Reviews Mention...
“they didn't remove the container on time”
“dropped for delivery late”
“drop off was much later than they said”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers praising their competitive pricing and cost-saving opportunities, while others criticize the company for being too expensive and having additional charges.
Recent Reviews Mention...
“they have the best prices”
“charge you for everything over”
“way more reasonable than their competitors”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage generally seems to struggle with providing effective and reliable customer service, with numerous reports of unresponsiveness, misinformation, and issues coordinating services.
Recent Reviews Mention...
“promised to remove container and did not”
“cannot get someone to call back”
“dispatcher was very uninformed”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage frequently receives negative feedback for charging customers more than initially quoted, often adding unexpected fees, and some customers find their advertising deceptive and their quotes unreliable, despite isolated instances of satisfaction.
Recent Reviews Mention...
“deceptive advertising for pricing”
“I ended up being charged more than quoted”
“everything went as agreed”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage receives sharply contrasting feedback, with some customers impressed by the fast service, while others report significant delays and long wait times.
Recent Reviews Mention...
“fast unload”
“got us loaded in about 30min”
“impressed with the speed they work”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage generally receives high praise for their supportive and helpful staff, although there has been an isolated complaint about an unfriendly driver.
Recent Reviews Mention...
“the staff really looked out for each other”
“unfriendly drivers”
“staff was friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives polarized feedback with several customers expressing strong dissatisfaction and service issues, while a minority praise the company and show loyalty with readiness to rehire.
Recent Reviews Mention...
“their dedication to quality service sets them apart”
“would not hire again because of delivery issues”
“great service”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage has received mixed feedback with complaints about logistics and unhelpfulness from some, yet high praise for knowledge and professional handling from others.
Recent Reviews Mention...
“poor logistics and office mistakes”
“Negligent, pointed to terms and conditions instead of helping”
“implied poor logistics and planning”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally appears to neglect addressing customer issues, with multiple reports of unresponsiveness to delivery problems, refusal to remove containers, and failure to fix damages or apologize, although there is a singular instance where they agreed to pay for unused permits.
Recent Reviews Mention...
“did not respond to have the container removed”
“no response about delivery issues”
“agreed to pay for unused permits”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage has received mixed feedback, with some instances of damage and complaints alongside reports of no damage to belongings.
Recent Reviews Mention...
“packed rats into one box”
“Refused to fix damage to my asphalt driveway”
“no damage to belongings”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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