Founded in 1998, PODS Moving & Storage is a pioneer in portable storage container services. Based in the United States with over 245 Storage Center locations, the company serves customers in 46 states and 6 provinces. Not only in the US, but it also offers international services in Canada, Australia, and the United Kingdom. Delivering a comprehensive moving experience, including multiple container sizes, flexible scheduling, built-in storage, packing supplies, and trusted local labor providers, PODS has steadily made its name in the industry. They also provide car shipping services, making long-distance moves in Dover, DE more convenient for customers.
PODS Moving & Storage
Ranked Top 10 Best Movers in Dover, DE
About PODS Moving & Storage
Additional Cities Served: Middletown, Milford, Seaford, Harrington, Camden, MiltonShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing and Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.19/10
Nationwide Average: 8.44/10
PODS Moving & Storage has received mixed reviews, with high praise for professionalism and ease of moving services, but also notable criticism regarding additional charges and stressful experiences.
Recent Reviews Mention...
“Pods delivery people were professional”
“charged me an extra $25 not in original agreement”
“made my move 10 times more stressful”
2. Punctuality
7.98/10
Nationwide Average: 8.07/10
PODS Moving & Storage generally receives high praise for their timely arrival, removal, delivery, and courteous service, although there have been isolated instances of late delivery and miscommunication.
Recent Reviews Mention...
“Timely arrival, removal and delivery”
“they were there when they said for pickup”
“driver was prompt”
3. Affordability
5.57/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers finding it expensive and citing hidden costs, while others praise the company for being cost effective and less expensive than alternatives like truck rentals and PackRat.
Recent Reviews Mention...
“EXPENSIVE”
“they were expensive”
“The price was great.”
4. Communication
4.24/10
Nationwide Average: 7.53/10
PODS Moving & Storage faces significant challenges with numerous reports of unsatisfactory experiences, including lack of responsiveness and difficulty in obtaining service, despite a few customers reporting easy online processes and positive interactions.
Recent Reviews Mention...
“changed my delivery date without me being aware”
“STILL waiting on a resolution”
“process was very easy to do online”
5. Stick to Prices
2.74/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently deviates from initial quotes with additional, unexpected charges, although there's a singular instance where pricing was as expected.
Recent Reviews Mention...
“charged me an extra $25 not in original agreement”
“Not transparent with fees”
“Billed randomly 2 times, no clear explanation.”
6. Speed
7.11/10
Nationwide Average: 8.58/10
PODS Moving & Storage receives a mixed reception, with some praising quick pick-ups and drop-offs while others experience delays and inefficient service.
Recent Reviews Mention...
“Pick ups and drop offs were fast”
“it took a while to get it done”
“container arrives on the exact date”
7. Friendliness
8.08/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their friendly and helpful staff, though there are isolated reports of arrogance and rudeness among representatives and supervisors.
Recent Reviews Mention...
“they are friendly”
“Very friendly and helpful”
“One rep was very arrogant.”
8. Will Hire Again
5.54/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed reviews with a notable number of customers expressing strong loyalty and satisfaction, while an equal contingent would not consider using their services again due to various issues, leading to a polarized customer perspective on repeat hiring.
Recent Reviews Mention...
“would not use them again”
“never use PODS again”
“Would definitely hire again.”
9. Professionalism
7.46/10
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for their professional conduct and staff, although a few reviews note significant issues with knowledge and attitudes among some employees.
Recent Reviews Mention...
“Professional conduct noted”
“Professional workers”
“Staff was professional.”
10. Conflict Handling
2.64/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally appears to struggle with resolving issues and satisfying customers, though there is an instance where they showed initiative in container maintenance.
Recent Reviews Mention...
“STILL waiting on a resolution”
“company failed to provide a satisfactory solution”
“took initiative to paint and maintain container”
11. Precision & Care
4.57/10
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives negative feedback due to numerous instances of property and item damage during their services.
Recent Reviews Mention...
“damaged some of my items”
“driver caused damage to driveway”
“uncaring and unknowledgable staff”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
631 Ridgely St Ste 10, Dover, DE, 19904
+1 877-770-7637
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