Hopkins & Sons, Inc. is a family-owned and operated moving company that has been in business since 1946. It specializes in customized packing, relocation, and storage services for residential, corporate, and industrial customers. Hopkins & Sons, Inc. has a 65,000 square-foot temperature-controlled storage facility that enables it to coordinate moves of any size or distance – be it a local, statewide, cross-country, or international relocation. As an award-winning interstate agent for Atlas Van Lines with a fleet of over 20 vehicles, customers can expect nothing but the highest level of service. With a reputation for being supportive, trustworthy, and accountable, it is no surprise that Hopkins & Sons, Inc. holds an A+ rating from the Better Business Bureau. The American Moving and Storage Association has also given the company a ProMover certification to recognize its commitment to service quality. If you are looking for more options, you can check out other trusted Wilmington, DE relocation experts.
Hopkins & Sons, Inc.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Hopkins & Sons, Inc.
Additional Cities Served: Dover, Chester, Newark, Middletown, New Castle, ElktonShow More >
Delaware Moving License
Active
Last Checked: 10/03/22If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Hopkins & Sons, Inc.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Hopkins & Sons, Inc. is generally perceived positively by most customers for their efficiency and professionalism, notwithstanding a few detractors questioning their service quality.
Recent Reviews Mention...
“they are the best”
“loved the moving service”
“amazing and professional completion of move”
2. Punctuality
Nationwide Average: 8.07/10
Hopkins & Sons, Inc. receives high praise for their workers consistently arriving exactly on time.
Recent Reviews Mention...
“They were prompt.”
“were prompt”
“were on time”
3. Affordability
Nationwide Average: 7.69/10
Hopkins & Sons, Inc. generally offers reasonable pricing, with most customers finding their rates to be highly competitive or even half of what competitors charge, although a few may find their prices to be excessive.
Recent Reviews Mention...
“Great prices!”
“extremely expensive compared to past experience.”
“Good prices”
4. Communication
Nationwide Average: 7.53/10
Hopkins & Sons, Inc. has shown inconsistent performance with instances of excellent support and responsiveness being offset by several instances of poor communication and lack of follow-up.
Recent Reviews Mention...
“got an attitude and hung up on the phone.”
“office staff was quick with communication”
“Chris and Amy made scheduling easy”
5. Stick to Prices
Nationwide Average: 5.99/10
Hopkins & Sons, Inc. has mixed reviews, with experiences ranging from precise estimates and bonuses like free boxes to criticisms of significant cost deviations and bait and switch tactics.
Recent Reviews Mention...
“quoted price unfairly high compared to actual items.”
“final price came in under estimate”
“quote was over $1000”
6. Speed
Nationwide Average: 8.58/10
Hopkins & Sons, Inc. consistently exceeded expectations by completing their work swiftly and efficiently, showing great teamwork, and even finishing jobs ahead of the estimated time.
Recent Reviews Mention...
“quick job moving us.”
“efficient and quick move”
“worked much slower than reasonable”
7. Friendliness
Nationwide Average: 8.91/10
Hopkins & Sons, Inc. consistently receives praise for their nice, personable, and professional team members who are a pleasure to work with.
Recent Reviews Mention...
“all had such great personalities”
“They were polite.”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Hopkins & Sons, Inc. receives mixed reviews, with some customers expressing strong dissatisfaction and others highly recommending their services and expressing a willingness to hire again.
Recent Reviews Mention...
“would hire again”
“would definitely hire them again”
“recommend them to our friends”
9. Professionalism
Nationwide Average: 8.31/10
Hopkins & Sons, Inc. generally receives high praise for going above and beyond, being courteous, and maintaining professionalism throughout the day, though there are isolated instances of perceived irresponsibility and concerns regarding their reputation based on limited positive reviews.
Recent Reviews Mention...
“crew was professional”
“team was professional and courteous”
“crew was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Hopkins & Sons, Inc. generally struggles with addressing customer concerns, showing a pattern of avoiding responsibility and discarding client information, despite a rare instance of going above and beyond for customer satisfaction.
Recent Reviews Mention...
“most items can't be repaired or replaced.”
“went above and beyond to make sure everything was just as I wanted it”
“avoided responsibility instead of fixing issues”
11. Precision & Care
Nationwide Average: 8.01/10
Hopkins & Sons, Inc. has generally received high praise for their carefulness and politeness, despite a few significant complaints about items being broken.
Recent Reviews Mention...
“They broke several things.”
“respectful and thorough, implying care of items”
“handled our things with care”
Great Crew Members
| Dino | Dino and his crew did great work |
| Dino | Dino and his guys made the move go very smoothly |
| Hopkins | Hopkins made the move much easier |
| C.J. | C.J. was considerate, friendly, and professional |
| Cecil | Cecil did a good and quick job moving us. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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