I Move Auto is a Delaware-based moving company with over 24 years of experience in the auto shipping industry. They cater to both novice and expert shippers and focus on clients' needs by following up during the entire shipping process. The company makes shipping simple and straightforward, using advanced software to forecast pricing trends and avoid seasonal fluctuations. They work with reliable and trustworthy carriers to deliver top-quality service. As part of their commitment to providing comprehensive moving solutions, they are also deeply involved with the Wilmington, DE moving services community. Their services include full bumper-to-bumper insurance with no deductible and special pricing for multiple vehicles. With no upfront fees or deposits, I Move Auto is a preferred choice for auto shipping.
I Move Auto
About I Move Auto
Additional Cities Served: Newark, Middletown, Kennett Square
Moving Services
- Auto shipping
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Summarized Review of I Move Auto
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
I Move Auto predominantly receives negative feedback, with customers frequently citing unethical practices, poor service, and extreme dissatisfaction, though a few reports mention positive experiences.
Recent Reviews Mention...
“Great customer service”
“completely incompetent company”
“service and driver were excellent”
2. Punctuality
Nationwide Average: 8.07/10
I Move Auto generally fails to deliver vehicles on time and often lacks effective communication about delays.
Recent Reviews Mention...
“they don't care about time once paid ”
“pick up on time and delivered on time”
“delivered car 4 days late”
3. Affordability
Nationwide Average: 7.69/10
I Move Auto is consistently criticized for its lack of affordability, primarily due to unexpected charges, price increases, and practices that lead to extra costs, despite one report of satisfaction with pricing.
Recent Reviews Mention...
“over charge their customers excessively”
“forced to pay a high bid”
“expensive due to a scam”
4. Communication
Nationwide Average: 7.53/10
I Move Auto exhibits largely negative experiences with a significant number of customers reporting issues such as unresponsiveness and poor service, despite a few reports of excellent communication.
Recent Reviews Mention...
“no response to calls, emails, or texts”
“never respond to calls, put on hold for hours ”
“stayed in contact with me until delivery”
5. Stick to Prices
Nationwide Average: 5.99/10
I Move Auto frequently fails to honor its initial quotes, often requiring additional payments from customers unexpectedly.
Recent Reviews Mention...
“did not stick to promised payment”
“do not stick to quoted prices, overcharges”
“strung me along until using another broker”
6. Speed
Nationwide Average: 8.58/10
I Move Auto has received mixed feedback, with some customers praising their quick delivery times while others reported significant delays and no-show incidents.
Recent Reviews Mention...
“fast delivery.”
“car got there fast”
“delivered before time as promised”
7. Friendliness
Nationwide Average: 8.91/10
I Move Auto has received criticism for representatives yelling, displaying extreme rudeness, showing no care or sympathy for customers, and overall unfriendly customer service.
Recent Reviews Mention...
“rude interactions”
“sales representatives are unethical and rude”
“Jay was very courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
I Move Auto generally receives negative feedback with most customers expressing a strong reluctance to use their services again, despite a few instances of positive experiences.
Recent Reviews Mention...
“would not hire them again due to poor experience ”
“would not hire again”
“would use them again”
9. Professionalism
Nationwide Average: 8.31/10
I Move Auto remarkably fails to deliver, with grievances highlighting unprofessional behavior both over the phone and in handling issues, including unethical practices and rude customer service.
Recent Reviews Mention...
“rude and hung up on me”
“showed incompetence”
“Crew was unprofessional and unethical”
10. Conflict Handling
Nationwide Average: 4.07/10
I Move Auto consistently demonstrates a significant lack of effort in rectifying customer service issues, often placing the burden on the customer or ignoring the problem entirely.
Recent Reviews Mention...
“did not attempt to rectify payment issue”
“Did not attempt to rectify situation regarding unassigned driver”
“did not rectify wrongdoing”
11. Precision & Care
Nationwide Average: 8.01/10
I Move Auto has received mixed feedback, with some customers experiencing careless treatment of their vehicles, while others reported their cars arrived in excellent condition.
Recent Reviews Mention...
“car used as personal motel room and trash can”
“car was dented during move”
“Car delivered to another location, unprofessional handling”
Customer Insights
Cost: $ 1154.00 from 12 reviews
Interstate Move Duration: 2 days from 25 reviews
Great Crew Members
Jonathan | Jonathan did a great job |
Jay | explained in detail, followed up after delivery |
Jay | Jay found someone quickly and was very responsive |
Carlos | Carlos made the process smooth and upfront |
Carlos | Carlos was GREAT, Responsive and honest |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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