Charter Van Lines is a trusted interstate moving company based in Boca Raton, Florida. They offer state-to-state moving services for residential, commercial, and office relocations. In addition to standard moving services, they also provide auto transport and storage solutions. Known for their commitment to customer satisfaction, Charter Van Lines connects clients with experienced and reliable services all over North America, resulting in affordable rates and quality moving experiences.
Charter Van Lines
About Charter Van Lines
Additional Cities Served: Deerfield Beach, Parkland
Moving Services
- Interstate Services
- Residential and Home Moving Services
- Commercial Interstate Relocation
- Interstate Auto Transport Services
- Storage Services
- Full Service Moves
- Military Relocation
- Employee Relocation
- Packing and Shipping
- Cheap Moving Services
Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Charter Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Charter Van Lines has a predominantly negative reception with several customers experiencing issues ranging from deceitful business practices to damaging their belongings, despite a few positive reviews highlighting organized and satisfactory services.
Recent Reviews Mention...
“Terrible service experienced.”
“they lie to get business and then subcontract”
“Total nightmare experience.”
2. Punctuality
Nationwide Average: 8.07/10
Charter Van Lines has mixed feedback, with several complaints about delays and lack of timely updates but also numerous instances of being on schedule or arriving as planned.
Recent Reviews Mention...
“No punctuality, move delayed without proper notice.”
“haven't had any updates for almost 2 weeks”
“they were 30 minutes late”
3. Affordability
Nationwide Average: 7.69/10
Charter Van Lines is generally viewed as unaffordable and criticized for unexpected charges and poor service, though a few customers have reported finding their prices to be reasonable or even cheap.
Recent Reviews Mention...
“never would have signed up for the long wait”
“Extremely unaffordable due to issues faced.”
“charged me $500 dollars deposit then stop responding”
4. Communication
Nationwide Average: 7.53/10
Charter Van Lines generally struggles with customer service and clear information sharing, despite a few reports of satisfactory interactions.
Recent Reviews Mention...
“no one at charter has answered their customer service line”
“took long to provide a refund”
“No communication regarding delays.”
5. Stick to Prices
Nationwide Average: 5.99/10
Charter Van Lines has overwhelmingly disappointed customers with deceptive practices, significantly higher than quoted charges, and a general unreliability in their pricing estimates, with only a rare instance of satisfaction mentioned.
Recent Reviews Mention...
“misled about delivery time frame”
“Deceptive practices, possibly increased cost.”
“not a carrier they are a broker”
6. Speed
Nationwide Average: 8.58/10
Charter Van Lines generally received negative feedback for delayed services, though a couple of customers noted quick and efficient moves.
Recent Reviews Mention...
“been over two weeks and still not reloaded”
“Took 37 days, indicating extreme slowness.”
“took over a month for delivery”
7. Friendliness
Nationwide Average: 8.91/10
Charter Van Lines shows a stark contrast in customer experiences with several reports of rudeness countered by an equal number of customers highlighting their professionalism and pleasant demeanor.
Recent Reviews Mention...
“Unfriendly, no common courtesy shown.”
“Steve was rude”
“super nice”
8. Will Hire Again
Nationwide Average: 8.18/10
Charter Van Lines has largely negative feedback with the majority expressing a clear reluctance to rehire, although a minority of customers do report satisfaction and a willingness to recommend and reuse their services.
Recent Reviews Mention...
“these guys are a joke”
“definitely not hiring them again”
“would not use this company again”
9. Professionalism
Nationwide Average: 8.31/10
Charter Van Lines has received overwhelmingly negative feedback with reports of disrespectful and unprofessional behavior, although a few customers have praised their professionalism and helpfulness.
Recent Reviews Mention...
“subcontracting without good management”
“crew was unprofessional and disrespectful.”
“Unprofessional in every aspect.”
10. Conflict Handling
Nationwide Average: 4.07/10
Charter Van Lines overwhelmingly demonstrates a lack of effort to address and rectify issues, despite one instance of willingness to help.
Recent Reviews Mention...
“do not help once paid”
“left unsatisfied after having to threaten action”
“Did not show willingness to rectify issues.”
11. Precision & Care
Nationwide Average: 8.01/10
Charter Van Lines has received mixed reviews, with some customers praising their meticulousness and care, while others reported significant damage and mishandling of their belongings.
Recent Reviews Mention...
“all my belongings arrived intact and undamaged”
“everything damaged.”
“actual chunks taken out of furniture”
Customer Insights
Interstate Move Duration: 21 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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