Charter Van Lines

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Charter Van Lines
MoversChevron RightFloridaChevron RightBoca RatonChevron RightCharter Van Lines
based on 173+ data points
Circle Info

About Charter Van Lines

Charter Van Lines is a trusted interstate moving company based in Boca Raton, Florida. They offer state-to-state moving services for residential, commercial, and office relocations. In addition to standard moving services, they also provide auto transport and storage solutions. Known for their commitment to customer satisfaction, Charter Van Lines connects clients with experienced and reliable services all over North America, resulting in affordable rates and quality moving experiences.

Additional Cities Served: Deerfield Beach, Parkland

Moving Services

  • Interstate Services
  • Residential and Home Moving Services
  • Commercial Interstate Relocation
  • Interstate Auto Transport Services
  • Storage Services
  • Full Service Moves
  • Military Relocation
  • Employee Relocation
  • Packing and Shipping
  • Cheap Moving Services
USDOT Interstate License
Circle Info

Authorized

for Interstate Moves

Last Checked: 01/11/25

USDOT

2875673

ENTITY TYPE

Broker

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Summarized Review of Charter Van Lines

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

5.08/10

Nationwide Average: 8.44/10

Comment Dots

Charter Van Lines has a predominantly negative reception with several customers experiencing issues ranging from deceitful business practices to damaging their belongings, despite a few positive reviews highlighting organized and satisfactory services.

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Recent Reviews Mention...

Terrible service experienced.

they lie to get business and then subcontract

Total nightmare experience.

2. Punctuality

5.83/10

Nationwide Average: 8.07/10

Comment Dots

Charter Van Lines has mixed feedback, with several complaints about delays and lack of timely updates but also numerous instances of being on schedule or arriving as planned.

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Recent Reviews Mention...

No punctuality, move delayed without proper notice.

haven't had any updates for almost 2 weeks

they were 30 minutes late

3. Affordability

3.9/10

Nationwide Average: 7.69/10

Comment Dots

Charter Van Lines is generally viewed as unaffordable and criticized for unexpected charges and poor service, though a few customers have reported finding their prices to be reasonable or even cheap.

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Recent Reviews Mention...

never would have signed up for the long wait

Extremely unaffordable due to issues faced.

charged me $500 dollars deposit then stop responding

4. Communication

3.18/10

Nationwide Average: 7.53/10

Comment Dots

Charter Van Lines generally struggles with customer service and clear information sharing, despite a few reports of satisfactory interactions.

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Recent Reviews Mention...

no one at charter has answered their customer service line

took long to provide a refund

No communication regarding delays.

5. Stick to Prices

1.88/10

Nationwide Average: 5.99/10

Comment Dots

Charter Van Lines has overwhelmingly disappointed customers with deceptive practices, significantly higher than quoted charges, and a general unreliability in their pricing estimates, with only a rare instance of satisfaction mentioned.

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Recent Reviews Mention...

misled about delivery time frame

Deceptive practices, possibly increased cost.

not a carrier they are a broker

6. Speed

4.96/10

Nationwide Average: 8.58/10

Comment Dots

Charter Van Lines generally received negative feedback for delayed services, though a couple of customers noted quick and efficient moves.

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Recent Reviews Mention...

been over two weeks and still not reloaded

Took 37 days, indicating extreme slowness.

took over a month for delivery

7. Friendliness

6.7/10

Nationwide Average: 8.91/10

Comment Dots

Charter Van Lines shows a stark contrast in customer experiences with several reports of rudeness countered by an equal number of customers highlighting their professionalism and pleasant demeanor.

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Recent Reviews Mention...

Unfriendly, no common courtesy shown.

Steve was rude

super nice

8. Will Hire Again

3.9/10

Nationwide Average: 8.18/10

Comment Dots

Charter Van Lines has largely negative feedback with the majority expressing a clear reluctance to rehire, although a minority of customers do report satisfaction and a willingness to recommend and reuse their services.

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Recent Reviews Mention...

these guys are a joke

definitely not hiring them again

would not use this company again

9. Professionalism

4.56/10

Nationwide Average: 8.31/10

Comment Dots

Charter Van Lines has received overwhelmingly negative feedback with reports of disrespectful and unprofessional behavior, although a few customers have praised their professionalism and helpfulness.

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Recent Reviews Mention...

subcontracting without good management

crew was unprofessional and disrespectful.

Unprofessional in every aspect.

10. Conflict Handling

1.77/10

Nationwide Average: 4.07/10

Comment Dots

Charter Van Lines overwhelmingly demonstrates a lack of effort to address and rectify issues, despite one instance of willingness to help.

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Recent Reviews Mention...

do not help once paid

left unsatisfied after having to threaten action

Did not show willingness to rectify issues.

11. Precision & Care

5.94/10

Nationwide Average: 8.01/10

Comment Dots

Charter Van Lines has received mixed reviews, with some customers praising their meticulousness and care, while others reported significant damage and mishandling of their belongings.

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Recent Reviews Mention...

all my belongings arrived intact and undamaged

everything damaged.

actual chunks taken out of furniture

Customer Insights icon

Customer Insights

Interstate Move Duration: 21 days from 3 reviews

How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Charter Van Lines

Location
7301A W Palmetto Park Rd SUITE 100A, Boca Raton, FL, 33433
Phone
(800) 684-4853
Link
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