U-Pack is a moving company that has been in business since 1997. Based in Fort Smith, Arkansas, this company offers affordable, door-to-door moves for homes of all sizes across the nation. U-Pack's service options include long-distance moving, military moves, cross-country moving, senior moving, student moves, job relocation, and small moves. They pride themselves on their customer support, with experienced consultants available to help with anything customers may need. U-Pack offers flexible service options, such as door-to-door delivery, storage, and guaranteed transit, aiming to provide a moving experience that fits both customers' needs and budgets.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.9/10
Nationwide Average: 8.44/10
U-Pack is highly praised for its helpfulness, efficient service, and customer experience, though there are a few instances of dissatisfaction.
Recent Reviews Mention...
“best moving transport ever”
“Superb service from start to finish”
“gentleman was very helpful and showed how to set everything up”
2. Punctuality
8/10
Nationwide Average: 8.07/10
U-Pack is generally praised for their timeliness and fast service, although there was a notable exception of a significant delay.
Recent Reviews Mention...
“All pod drop offs and pickups on schedule”
“gentleman was timely and woman quickly delivered the ramp”
“made me push my delivery date a day.”
3. Affordability
9.51/10
Nationwide Average: 7.69/10
U-Pack is highly praised for its extremely fair pricing, charging only for the space used, offering very reasonable rates, and being economical.
Recent Reviews Mention...
“Fair price”
“price paid was extremely fair for the service”
“cheaper than Uhaul, saved nearly $1,000”
4. Communication
8.55/10
Nationwide Average: 7.53/10
U-Pack is praised for its personable customer service, helpful communication, efficient processes, and the convenience of online tracking, making it overwhelmingly positive in customer interactions.
Recent Reviews Mention...
“both gentleman and lady were personable and helpful”
“customer service was always friendly and helpful”
“had lengthy and frustrating calls.”
5. Stick to Prices
9/10
Nationwide Average: 5.99/10
U-Pack generally maintains the prices originally quoted to customers, though there are occasional exceptions where promises are not fulfilled.
Recent Reviews Mention...
“you pay exactly for the space that you use”
“review implies satisfaction with the sticking to quoted price”
“honored original price despite swapping trailers.”
6. Speed
8.29/10
Nationwide Average: 8.58/10
U-Pack receives high praise for the prompt arrival of their trailers and the efficient way they move belongings.
Recent Reviews Mention...
“Trailer arrived 5-7 days sooner than estimated”
“efficient way to move belongings”
“extreme fast service”
7. Friendliness
9.4/10
Nationwide Average: 8.91/10
U-Pack is highly praised for its very funny, nice, personable, and helpful staff, with everyone from drivers to help being noted as friendly and efficient.
Recent Reviews Mention...
“All drivers courteous and helpful”
“described as very funny, nice, personable, and helpful”
“customer service was friendly and compassionate”
8. Will Hire Again
8.64/10
Nationwide Average: 8.18/10
U-Pack generally receives strong endorsement for repeat business, with a majority of customers expressing high satisfaction and a clear intention to use their services again.
Recent Reviews Mention...
“strongly recommend this guys”
“The best”
“would highly recommend for the DIYer”
9. Professionalism
8.96/10
Nationwide Average: 8.31/10
U-Pack receives consistent praise for their nothing but professional conduct.
Recent Reviews Mention...
“service is professional”
“every person was professional”
“UPack agents were professional at service center and warehouse”
10. Conflict Handling
4.79/10
Nationwide Average: 4.07/10
U-Pack generally fails to fulfill promises of compensation or rectify issues, leading to customer dissatisfaction.
Recent Reviews Mention...
“swapped the trailer with a cube to right the situation.”
“disappointed in being rushed”
“promised a credit which never happened”
11. Precision & Care
7.21/10
Nationwide Average: 8.01/10
U-Pack generally seems to struggle, with reports of damaged goods during moves.
Recent Reviews Mention...
“No damage whatsoever to contents of the pod”
“everything came out in exact same condition”
“Only one table leg broken in the move”
Customer Insights
Interstate Move Duration: 6 days from 5 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
6215 31st St E, Bradenton, FL, 34203
(844) 611-4582
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