Old Town Van Lines is a nationwide and worldwide moving and storage company, in business for almost 30 years. Based in Daytona Beach, Florida, their team of professional movers are located throughout the country. They specialize in residential and business moves, providing both local and international services. This includes long-distance moves, overseas moves, and heavy lifting assistance. The company prides itself on listening to customer feedback to enhance the overall customer experience, offering a reliable, professional, and attentive service. They conduct careful background checks on team members to ensure customer safety. They also have a strong commitment to integrity and ethics, with a Code of Conduct in place to guide business decisions.
Old Town Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Call NowAbout Old Town Van Lines
Additional Cities Served: Daytona Beach, Port Orange, Ormond Beach, South Daytona, Flagler Beach
Moving Services
- Local Moves
- Long Distance Moves
- International Moves
- Concrete Leveling Services
- Overcome Time Constraints
- Heavy Lifting
- Planning Your Move
- Residential Moves
- Business Moves
- Storage Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Old Town Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Old Town Van Lines seems to have mixed reviews with many customers expressing high satisfaction with their service, while a significant number also report poor experiences and dissatisfaction.
Recent Reviews Mention...
“Sammy and his crew were great!”
“would definitely recommend them and use again”
“Old Town Van Lines saved me from a move cancellation”
2. Punctuality
Nationwide Average: 8.07/10
Old Town Van Lines frequently fails to meet expected timelines, showcasing significant delays and reliability issues.
Recent Reviews Mention...
“his crew was timely”
“several hours late”
“three days late”
3. Affordability
Nationwide Average: 7.69/10
Old Town Van Lines has mixed feedback, with some customers praising its extremely affordable costs, while many others criticize it for unexpected price increases, excessive charges, and quoting significantly more than originally estimated.
Recent Reviews Mention...
“extremely affordable cost”
“quoted double the original price unexpectedly”
“such a scam with the down payment issue”
4. Communication
Nationwide Average: 7.53/10
Old Town Van Lines appears to have a significant disparity in customer experiences, with some praising the communicative and professional staff while a larger portion report issues with rudeness, unresponsiveness, and miscommunication.
Recent Reviews Mention...
“Sammy was communicative”
“rude and mean customer service from Lisa”
“difficult to communicate after payment”
5. Stick to Prices
Nationwide Average: 5.99/10
Old Town Van Lines overwhelmingly receives criticism for charging significantly more than their original quotes, with instances of trying to extort additional fees not included in initial estimates, despite a rare mention of adhering to the quoted prices.
Recent Reviews Mention...
“no additional fees were incurred”
“raised price significantly from original quote”
“giving us a higher quote than before”
6. Speed
Nationwide Average: 8.58/10
Old Town Van Lines received mixed reviews, with customers either highly praising their efficiency and swiftness or severely criticizing them for being slow, under-staffed, and unreliable.
Recent Reviews Mention...
“finished loading near midnight”
“team was efficient”
“only one person, causing a very slow move”
7. Friendliness
Nationwide Average: 8.91/10
Old Town Van Lines shows a polarizing pattern of behavior, with several customers appreciating the helpful and courteous crew, while others have experienced rudeness and unprofessionalism, particularly pointing out an individual named Lisa.
Recent Reviews Mention...
“the crew was helpful”
“Lisa was rude and mean to us”
“the crew was courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Old Town Van Lines receives polarized feedback indicating a nearly even split between customers who enthusiastically recommend their services and those who caution strongly against rehiring or recommending the company due to negative experiences.
Recent Reviews Mention...
“would appreciate their service again”
“would definitely recommend them and use again”
“would definitely hire Old Town Van Lines again”
9. Professionalism
Nationwide Average: 8.31/10
Old Town Van Lines has mixed feedback, with instances of high professionalism from some team members countered by numerous reports of unprofessional behavior from others.
Recent Reviews Mention...
“Sammy and his crew were professional”
“staff demonstrated professionalism and efficiency”
“actions from Lisa show lack of professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Old Town Van Lines overwhelmingly demonstrates a lack of effort in addressing and resolving customers' issues, with nearly all feedback pointing to dissatisfaction apart from a singular instance where efforts by the owner were positively noted.
Recent Reviews Mention...
“refused to refund deposit despite the situation”
“did not rectify issues or follow through with promises”
“no resolution or response after promising to solve issues”
11. Precision & Care
Nationwide Average: 8.01/10
Old Town Van Lines has mixed reviews with several instances of damage and dissatisfaction but also several reports of careful and attentive handling of belongings.
Recent Reviews Mention...
“damaged many items”
“team was careful”
“moved my furniture with care”
Customer Insights
Cost: $ 8640.00 from 3 reviews
Great Crew Members
| Sammy | Sammy's packing skills were much appreciated |
| Jason | helpful while booking the reservation |
| Justin | provided assurance in knowing we were in good hands |
| Josh | Josh was super informative |
| Suzan | Suzan was super helpful and responsive |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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