PODS Moving & Storage is a leading moving and storage company with nearly 25 years of experience in the industry. The company is based in the United States, offering services across 46 states and 245+ storage center locations. In addition to the US, PODS also operates in Canada, Australia, and the United Kingdom. PODS provides customized moving and storage solutions tailored to customers' unique needs, including long-distance moves, built-in storage, adjustable scheduling, and the ability to load and unload belongings at one's convenience. Services offered by the company include multiple container sizes, PODS City Service, packing supplies, connection to trusted local labor providers, and car shipping. Among other varied moving services available in cities like Dunedin, FL, PODS stands out for its flexible and convenient solutions that cater to various moving and storage requirements. Recognized by Move.org as the best moving and storage container company, PODS is a highly regarded option.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Tarpon Springs, Safety Harbor, New Port Richey, Oldsmar, Indian Rocks Beach, Port Richey
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving Containers
- Moving Help
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has a predominantly negative reputation among customers, with frequent mentions of poor service and unfulfilled contracts, despite a few instances of satisfaction regarding speed and ease of use.
Recent Reviews Mention...
“horrible experience with the service”
“PODS did not fulfill their contract”
“traumatic and unnecessarily more expensive experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has many instances of delays, with customers frequently expressing dissatisfaction about their services not being provided on time, despite some reports of on-schedule deliveries.
Recent Reviews Mention...
“delivered when needed”
“they don't necessarily show up as scheduled”
“failed to pick up my Pod on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage often faces criticism for significant unexpected charges and high costs, with a few users finding them affordable.
Recent Reviews Mention...
“significant unexpected charges”
“costing me serious dollars out of pocket”
“extra money this company is costing me is unacceptable”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly struggles with customer service issues, including poor responsiveness, mismanagement of issues, and generally problematic interactions, although a few customers reported excellent service.
Recent Reviews Mention...
“customer service could not resolve my issue”
“difficult to understand customer service”
“incoherent accents and low volume issues”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to honor their initial quotes, resulting in unauthorized charges, last-minute changes, and additional fees for customers.
Recent Reviews Mention...
“charged for services never rendered”
“caused me to incur a $400 storage fee”
“did not stick to the quoted delivery schedule”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage overwhelmingly receives negative feedback for delays ranging from excessive waiting times and rescheduling issues to taking days or even months for moves that customers expected to be much quicker.
Recent Reviews Mention...
“took over a week to reschedule”
“move has been delayed excessively”
“one month is a standard delay”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage experiences mixed reviews, with notable instances of unprofessional and rude behavior contrasted by numerous accounts of helpful and friendly personnel.
Recent Reviews Mention...
“majority of the drivers don't care to do it right”
“driver was rude”
“PODS personnel...were helpful and friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage faces significant reluctance from many customers, although there is a small proportion who express strong loyalty and satisfaction with their service.
Recent Reviews Mention...
“do not recommend it”
“would not want to hire again”
“would not recommend using them again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is overwhelmingly criticized for unprofessionalism, incompetence, and poor issue resolution, despite a couple of instances of politeness and professionalism.
Recent Reviews Mention...
“incomplete service provided”
“they are the epitome of incompetent”
“Displayed extreme unprofessionalism in handling issues.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a consistent lack of effort to address and resolve customer complaints and issues effectively.
Recent Reviews Mention...
“company did not rectify the issue”
“no resolution after filing an official complaint”
“did not rectify the issue, kept giving runaround”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally falls short, with multiple incidents of property damage and water damage to items reported by customers.
Recent Reviews Mention...
“felt items were safe”
“Container arrived water damaged”
“scratched driveway, clipped tree”
Customer Insights
Cost: $ 832.00 from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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