Compass Self Storage is a nationwide moving and storage company with multiple locations across the United States. They offer a variety of storage options, including personal, business, boat and RV, pharmaceutical, and climate-controlled units. Compass acts as a storage concierge service, providing packing and moving supplies, arranging truck rental, and even contacting movers in Atlantic Beach, FL on behalf of customers. The company emphasizes customer satisfaction as its top priority and offers additional features such as digital surveillance, secure entry access, and online rentals. With a strong focus on making the storage experience hassle-free and convenient, Compass strives to be a one-stop-shop for all storage needs.
Compass Self Storage
Very Good
based on 620+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.39/10
Nationwide Average: 8.44/10
Compass Self Storage overwhelmingly impresses customers with its consistently high-quality service, professional and understanding staff, and clean, convenient facilities, despite a couple of dissatisfied experiences.
Recent Reviews Mention...
“they maintain a 5 star rating”
“Outstanding service”
“Great and easy service”
2. Affordability
8.64/10
Nationwide Average: 7.69/10
Compass Self Storage is highly praised for offering competitive rates, great value, and diligent efforts to provide the best deals, despite a few mentions of high prices and rent increases.
Recent Reviews Mention...
“You can't go wrong implies great value”
“Brooke helped get an affordable rate”
“Worked diligently to get the best deal for me”
3. Communication
9.61/10
Nationwide Average: 7.53/10
Compass Self Storage predominantly receives high praise for their responsiveness, friendliness, and professionalism, despite a couple of instances highlighting areas for improvement.
Recent Reviews Mention...
“quick to respond when needed”
“building is clean but pricing is not transparent”
“people at desk are outstanding”
4. Stick to Prices
6.78/10
Nationwide Average: 5.99/10
Compass Self Storage generally excels with a majority of customers praising their clarity and consistency in pricing, despite a few instances of dissatisfaction regarding raised prices and unmet refund expectations.
Recent Reviews Mention...
“price of the storage unit raised unexpectedly”
“no extra cost compared to original reservation”
“worked with us on the price”
5. Speed
8.52/10
Nationwide Average: 8.58/10
Compass Self Storage receives high commendations for being remarkably quick and efficient, ensuring a fast and easy moving experience.
Recent Reviews Mention...
“quick”
“A LOT faster here too”
“Quick and easy move.”
6. Friendliness
9.65/10
Nationwide Average: 8.91/10
Compass Self Storage consistently demonstrates exceptional customer service and a welcoming attitude, with numerous commendations for their accommodating, kind, and professional staff, notably Brooke, David, and Hunter, despite a singular negative remark on rudeness.
Recent Reviews Mention...
“great people to work with”
“Staff here is amazing and accommodating”
“staff are mentioned as friendly”
7. Will Hire Again
9.07/10
Nationwide Average: 8.18/10
Compass Self Storage demonstrates overwhelmingly positive feedback with customers frequently expressing their intentions to use their services again and often recommending them to others, despite a few isolated complaints regarding pricing, rental policies, and rent increases.
Recent Reviews Mention...
“highly recommended”
“Would definitely use their services again”
“would not hire again due to pricing issues”
8. Professionalism
9.43/10
Nationwide Average: 8.31/10
Compass Self Storage overwhelmingly receives praise for its clean, helpful, and professional conduct, with specific commendations for team members Brooke, Hunter, and others, despite a couple of isolated criticisms regarding managerial decisions.
Recent Reviews Mention...
“Clean and helpful”
“they conducted themselves professionally”
“Brooke is proficient and professional”
9. Conflict Handling
6.19/10
Nationwide Average: 4.07/10
Compass Self Storage generally shows a strong commitment to resolving customer issues, although there are notable exceptions where the company failed to address complaints effectively.
Recent Reviews Mention...
“Kelly helped resolve a stressful situation.”
“very patient with a challenging customer, resolved situation”
“showed no effort to solve the issue”
Great Crew Members
| Brooke | Brooke was very helpful in customizing the move |
| Gina | Gina was very helpful and accommodating |
| Brooke | good person smart and kind |
| Brooke | Brooke was amazing, helped us big time |
| Brooke | Brooke was very helpful and efficient. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Atlantic Beach Moving Services
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