Fidelity Van Lines is a moving broker with over 20 years of experience in the interstate moving and storage industry. While the company's specifics are not disclosed on their website, they have made it clear that their mission is to educate consumers about the moving industry and provide A+ service. They offer different services such as a standard service where clients can pack their own boxes and a full pack service offering a hands-free move. Included in their services are disassembly/assembly of furniture, loading/unloading, and positioning at the destination. If by any chance you're in need of storage solutions, they offer up to 30 days of complimentary storage in their climate-controlled warehouse facilities. For those seeking professional moving services in Fort Lauderdale, FL, they could potentially be an option to consider.
Fidelity Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Fidelity Van Lines
Additional Cities Served: Plantation, Lauderhill, Oakland Park, Wilton Manors
Moving Services
- Standard Service
- Full Pack Service
- Storage
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Fidelity Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Fidelity Van Lines is consistently criticized for being untruthful, failing to fulfill promises, and engaging in scam-like behavior, leading to overall terrible experiences and strong recommendations to avoid the company.
Recent Reviews Mention...
“terrible experience overall”
“scammed and paid much more than initially contracted”
“never use this company again due to many issues”
2. Punctuality
Nationwide Average: 8.07/10
Fidelity Van Lines consistently failed to meet scheduled times, often arriving late or not showing up on the contracted dates.
Recent Reviews Mention...
“were a day and a half late for pickup”
“did not show up as scheduled”
“No one arrived for scheduled move.”
3. Affordability
Nationwide Average: 7.69/10
Fidelity Van Lines is criticized for significantly increasing prices beyond initial quotes, engaging in practices such as doubling and even tripling prices unexpectedly, leading to customer dissatisfaction.
Recent Reviews Mention...
“Movers wanted to charge double the quoted price.”
“Cost us $10,000 more than initially quoted.”
“had to pay triple the original quote”
4. Communication
Nationwide Average: 7.53/10
Fidelity Van Lines struggles significantly with being reachable, showing professional conduct in customer service, effectively updating clients, and demonstrating basic communication skills.
Recent Reviews Mention...
“stopped answering the phone”
“awful customer service”
“very good liars and have their lies memorized”
5. Stick to Prices
Nationwide Average: 5.99/10
Fidelity Van Lines consistently fails to adhere to their initial quotes, often doubling or even tripling the promised amount, and adding unexpected charges.
Recent Reviews Mention...
“demanded $1500 more than the quoted price”
“told me I was not receiving a refund.”
“did not stick to quoted price”
6. Speed
Nationwide Average: 8.58/10
Fidelity Van Lines significantly lacks efficiency, taking 5 hours to complete a task estimated at 90 minutes.
Recent Reviews Mention...
“took 42 days for most stuff to show up”
“amazingly quick”
“move took much longer than acceptable”
7. Friendliness
Nationwide Average: 8.91/10
Recent Reviews Mention...
“felt like dealing with criminals”
“mixed, Christian and his brother were sweet”
“They were very nice despite issues.”
8. Will Hire Again
Nationwide Average: 8.18/10
Fidelity Van Lines has overwhelmingly negative feedback, indicating customers consistently would not consider rehiring them due to poor experiences.
Recent Reviews Mention...
“would not hire again due to pricing issues”
“would not hire again”
“would never hire again”
9. Professionalism
Nationwide Average: 8.31/10
Fidelity Van Lines is severely criticized for its customer service, mishandling of items, and specifically poor service provided by individuals named John and Michael.
Recent Reviews Mention...
“Crew conducted themselves poorly.”
“Very Bad Service indicates lack of professionalism”
“unprofessional in increasing required money”
10. Conflict Handling
Nationwide Average: 4.07/10
Fidelity Van Lines has shown a consistent refusal to rectify situations, issue refunds, or provide any form of assistance when problems are encountered, including missing boxes and damaged furniture.
Recent Reviews Mention...
“blamed me instead of resolving the issue”
“No contact about refunding deposit.”
“took my money, provided no service.”
11. Precision & Care
Nationwide Average: 8.01/10
Fidelity Van Lines has a poor record with multiple instances of crushed boxes, broken lamps, and badly scratched furniture reported.
Recent Reviews Mention...
“many items were broken, destroyed, or missing”
“many items were broken, destroyed, and lost”
“many items broken and ruined”
Customer Insights
Cost: $ 2498.00 from 10 reviews
Interstate Move Duration: 10 days from 8 reviews
Great Crew Members
| James | thank you James, the coordinator, for your help and patience |
| James, John, Dillion | amazing work and very responsive |
| Christian,Efraim | were very sweet and did a terrific job unloading |
| Mexican guys | hardworking and delivered on time |
| Mike | corrected our address and cubic footage |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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