1-800-PACK-RAT Moving and Storage is a company that aims to make moving and storage simple. They offer all-steel, portable storage and moving containers to ensure the safety and security of customers' belongings. Their services include long-distance moving solutions, local moving solutions, on-site storage solutions, and secure warehouse storage solutions. They have a nationwide network of over 65 warehouse storage facilities with 24/7 surveillance and on-site container access. 1-800-PACK-RAT prides itself on providing the best customer service in the industry and ensures a stress-free moving experience. They offer various container sizes, flexible storage options, and a commitment to complete customer satisfaction. Looking for other movers? Check out our list of experienced movers serving Fort Myers, FL for more options.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Estero, Fort Myers Beach, LaBelle
Moving Services
- LongDistance Moving Solutions
- Local Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Military Moving
- Residential Solutions
- Restoration & Remediation Storage Solutions
- Forward Relocation services
Have feedback for 1-800-PACK-RAT Moving and Storage?
Error. Please try again later.
Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers praising their service and others experiencing significant dissatisfaction and reliability issues.
Recent Reviews Mention...
“they do what they say”
“good experience”
“Highly recommend them and they resolved a critical issue.”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage frequently faces criticism for being late, lacking communication, and failing to meet delivery schedules, despite a few instances of on-time service.
Recent Reviews Mention...
“Got the pod to the driveway the same day.”
“great with time management”
“They did not show up when scheduled.”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with customers praising its competitive rates and value for some, while others criticize it for unexpected additional costs, overcharging, and various extra service charges.
Recent Reviews Mention...
“charges extra for various services”
“they are a little pricey”
“The prices are the same as other companies.”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage shows a polarizing performance with some customers praising their service and immediacy, while a significant number report frustration over long waits, misleading information, and a general lack of effective communication or follow-up.
Recent Reviews Mention...
“they made me feel like a valued customer”
“They were helpful and delivered great service immediately.”
“takes hours to reach customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage consistently fails to meet their initial cost agreements, engaging in practices like adding unexpected fees, altering prices, and charging for undelivered services.
Recent Reviews Mention...
“nickel and dime with extra fees”
“took the whole payment and haven't fulfilled their part”
“did not stick to the original delivery schedule”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback, with many customers reporting delays in delivery, missed deadlines, and slow unloading, despite one instance of same-day pod delivery.
Recent Reviews Mention...
“Delivered the pod the same day it was requested.”
“Take forever to unloading”
“extremely slow and unupdated shipping progress”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage consistently impresses with their exceptionally polite and helpful phone interactions, overall very friendly demeanor, great service, and extremely friendly, courteous, and helpful staff and delivery personnel.
Recent Reviews Mention...
“very nice on the phone”
“they were very friendly”
“they were great”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with a noticeable number of customers expressing dissatisfaction and stating they would not use the service again, despite a handful of highly positive endorsements.
Recent Reviews Mention...
“would hire again”
“would hire again”
“Highly recommend them and would hire again.”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage consistently demonstrated low levels of professionalism, although there were rare instances of commendable professionalism and dedication.
Recent Reviews Mention...
“Was professional”
“so unprofessional”
“lacked professional customer service”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally shows a lack of initiative in resolving customer issues, with rare exceptions of prompt action or compensation.
Recent Reviews Mention...
“Took immediate action to resolve a time-sensitive issue.”
“They couldn't tell me when a container would be delivered.”
“they apologized after my negative review”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, with some customers experiencing perfect condition of their items, while others report significant damage and mold issues.
Recent Reviews Mention...
“my stuff was in the same condition as it was when it left”
“nothing got scratched, broken, or dinged”
“damages to items and the container itself”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Fort Myers Moving Services
Nearby Cities
