PODS Moving & Storage, based in Sarasota, Florida, has been in business for nearly 25 years, providing personalized moving and storage solutions tailored to customers' unique needs. As an industry leader, the company offers a range of services including local and long-distance moving, storage on-site or at their facilities, packing and loading assistance, moving supplies, and car shipping services. They pioneered the concept of portable storage containers for convenient storage and access to belongings right in customers' driveways. Looking for Cape Coral, FL moving services? With over 6 million moves, 245+ Storage Center locations servicing 46 states and 6 provinces, and multiple container sizes (8-foot, 12-foot, and 16-foot), PODS is a comprehensive moving and storage service provider.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Fort Myers, Bonita Springs, Estero, Naples, Punta Gorda, SpringfieldShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely Ship Your Vehicle
Florida Moving License
Registered
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to have significantly disappointed the majority of its customers, emphasizing negative experiences ranging from damaged belongings and hidden charges to poor customer service, though a small number highlight exceptional support and service.
Recent Reviews Mention...
“lost belongings and damaged pod”
“great customer service”
“The product works well”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage struggles significantly with timely pickups and deliveries, often changing or missing scheduled dates without prior notice, despite a few instances of accommodating customer requests promptly.
Recent Reviews Mention...
“driver was an hour late”
“two pods were on time, one was not”
“They were on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as costly, with numerous complaints about extra charges and expenses not aligning with original quotes, despite a minority viewing their service as worth the investment.
Recent Reviews Mention...
“price was fair”
“service as advertised, implies good value”
“affordable and saved us a lot of money”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly faces criticism for its inadequate and often unresponsive customer service, with customers experiencing significant difficulties in reaching the company, alongside issues of professionalism and effectiveness in resolving queries.
Recent Reviews Mention...
“everyone was very professional and helpful”
“Customer service was always available.”
“Everyone was very friendly and knowledgeable”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has a pervasive issue with adding unauthorized charges, altering prices without notification, and failing to honor their contractual agreements and promised refunds.
Recent Reviews Mention...
“did not address issue despite complaints”
“charged for extra unwanted services”
“promised compensation never materialized”
6. Speed
Nationwide Average: 8.58/10
Recent Reviews Mention...
“quick”
“Super easy and quick delivery”
“Jeff G. was efficient and fast”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed reviews, with accolades for friendly staff contrasted by criticisms of rude crew members.
Recent Reviews Mention...
“Jamil was excellent, indicating friendliness”
“everyone was kind and caring”
“Everyone was very friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences overwhelmingly negative feedback, with many customers expressing they would not use or recommend their services again due to various issues encountered.
Recent Reviews Mention...
“recommend this company and would hire again”
“would definitely use them again ”
“will never use them again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is generally perceived as lacking in professionalism, with numerous complaints about their unprofessional behavior, lack of communication, and unreliable service, despite a solitary mention of somewhat professional staff.
Recent Reviews Mention...
“Jamil was professional”
“Very professional”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to address and resolve issues, showing a lack of responsibility and poor customer service in handling disputes and complaints.
Recent Reviews Mention...
“didn't rectify damaged items issue”
“didn't refund me for the unused leaking POD”
“didn't care and made excuses without solving issues”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage significantly disappoints customers with reports of property damage and mishandling of belongings.
Recent Reviews Mention...
“items were damaged”
“minor damage to the yard but nothing severe”
“lost my POD and inconsiderate about belongings”
Customer Insights
Cost: $ 2254.00 from 5 reviews
Interstate Move Duration: 13 days from 3 reviews
Great Crew Members
| Jamil | Jamil made the process seamless and was professional |
| Alicia | showed me the best way to get the door open |
| Alicia | Alicia made the experience amazing |
| Jeff | Jeff G. was helpful and professional |
| Jeff G | polite, friendly, and very professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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